vkazman

I got it. Thank you

Thank you a lot! Prior to running fixlist, I guess file extension needs to be renamed from txt to ps1 ? I created restore point earlier to test it out. When I run the restore, it could not finish complaining that it could not access the file because possible antivirus software is running. I have only Malwarebytes and Microsoft defender. Microsoft defender looks like already disabled because of Malwarebytes presence. I specifically disabled all protections on Malwarebytes before running Restore and still I got this was not able to restore. I have to fix it before running your script. If you know what it can be, please inform. Otherwise I will try to research. Vad

Hello, Thank you very much for helping out! Just now i got the time to send you the scans. I earlier disabled bunch of startup program on my machine but I do not think they contributed to the issue. Let me know if you see anything suspicious. As a side note I tried to use Lavasoft Adaware to clean up, but removed it later manually. Thet Program was not what I expected. Scans are done after Adaware PC Cleaner removal Regards, Vad Addition Apr 20 24.txt FRST Apr 20 24.txt AdwCleaner April 20 24.txt MalwareBytes scan report Adaware Lavasoft removed April 20 24.txt

Thank you so much! Were you able to reopen my ticket? I will try to get the issue resolved on this forum. Will connect late evening.

I can't open a ticket. I have a license

Thank you for reply. I created a number of tickets in hope that one will work but they were all automatically closed right away. This was, I think the first one I created, Malwarebytes Support ticket 4615551

Hello, I have a lifetime subscription, Malwarebytes Standard, Premium Security and it is associated to my email. I can login and see the subscription. However, When I try to create a ticket, I get an email that says "Unable to locate a subscription with the email provided" and my ticket get closed automatically. Could it be that I choose the wrong product name at the time of ticket creation or it is something else? Malwarebytes Premium is not an option in there. I can't find a way to contact Malwarebytes support by any other way to resolve this. I have Malwarebytes Premium 4.6.12 installed on my Windows Desktop Thank you, Vad