rechelle

AcronisVSSDoctorReport_2024-03-27-21-31-08.txt

I've been ill also. Gonna get to this now . Thank you so much

Okay. Still not sure if I did this right. BTW, I left that program up because I thought it was still running? IDK. The 1st post w/ the files were from first run. Second post for second time I ran it. It's 4:21 am, I don't remember why I did that. THE GOOD THING: I'm posting and uploading to the forum from my laptop. SO THAT IS A POSITIVE thing. I am already very grateful to you, I hope you can find something helpfup in there, but either way, if more is needed from me... keep on instructing!

Addition.txt FRST.txt

I have no clue if I did any of that right. I appreciate your very kind help so far, if we haven't gotten it yet, I feel we may be close. Lol. 😫 FRST.txt Addition.txt

I meant file names

What are the log names you need?

Okay. I've gotten myself maybe a bit confused. I just ran av scanner for the s cond time. I didn't click any boxes to quarantine threats and whatever it said. I guess it finished running, tried to restart computer, but I stopped it to save files before it did that. So, now the restart didn't happen. But even after first scan when it did restart, there were no folders on my desktop. What did I do wrong, and now that I'm able to run it, what do I do? Check any boxes? Check to have things quarantined? Maybe those logs are in the program? I don't know .

I got it.

Sorry I even have to ask this, it's regarding temporarily disabling real time protection. It says to do that, choose a "shield" -- field shield, behavior shield, web shield, mail shield. Which way should I go.

Will do.

Just so I'm clear - Tried to run using original name, would not run Changed Name When I went to run it changes from what I changed it to: taskhistw.exe Avast snagged it and quarantined it. Was that correct Should I leave there or take out of quarantine and run? Appreciate all your help

Used Avast secure browser and edge. Same result

Example: on my laptop looking at the forum page. If I click accept cookies on the screen to get it out the way, it takes me to google

Yes, internet access, yes it's all uploaded. The same problems as other web sites like options not there, or if they are... You can click with no result

There are no upload file options or reply options using the forum on my laptp

IMeaning WiiThere are no repltndows Malware Removal Hel There are no reply buttons or upload options I can see on the forum using my laptop I'm having a hard time just posting here without bringing up all the threads, maybe it's just me : ( y rechelle Yesterday at 01:00 PM in Windows Malware Removal Help & Support rechelle, which answer was the most helpful? If any of these replies answered your question, please take a moment to click the 'Mark as solution' button on the post with the best t answer. Marking posts as the solution will help other community members find answers to their questions quickly. Thank you for your help! Reply to this topic rechelle Posted yesterday at 01:00 PM ID:1624850 Hello, I was on my laptop and went to download the browser Firefox the other day from Google. There was no notification to a virus or any other thing, but immediately after, started having problems in my browser. I could not click on links, could not clear my cache, buttons don't let me click and go, like the 'skip' button on you tube videos, my antivirus now has same issue, went to a streaming channel and there's like a Chinese letter or symbol placed near my username. I hope what I've said makes sense. I simply do not know if it is a virus or malware, browser hijacker or what. I don't know how to maneuver myself around to do ANYTHING and when I do try to click on anything or enter a web address it will go to that page, and then redirect back to Chromes home page. I was able to (I think) uninstall Firefox after a bunch of tries, right clicking on links, opening in new tabs, etc but that doesn't always work. And in Avast, there's nothing I can do, it's just not working any more I downloaded Malwarebytes, it ran for 5 hours and found some stuff, but I was unable to remove those things because again, it wasn't properly functioning and now it's just like everything else. Any suggestions? Thanks so very much for any help you could provide. It truly would be most appreciated. Quote Mark as Solution Porthos Posted yesterday at 01:06 PM ID:1624853 @rechelle Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you Quote Mark as Solution Root Admin AdvancedSetup Posted 19 hours ago ID:1624956 Please post back the requested logs @rechelle Thank you Quote Mark as Solution rechelle Posted 2 hours ago ID:1625081 Not completed. My difficulty is I am still unable to click on certain things with no action. I can't make changes in define power button, and could not uncheck other boxes in power protection. I never gor to restart. Thank you for your patience and direction Quote Mark as Solution Porthos Posted 2 hours ago ID:1625082 @rechelle Forget the extras and just do the support tool step. Quote Mark as Solution rechelle Posted 40 minutes ago ID:1625098 Not completed. My difficulty is I am still unable to click on certain things with no action. I can't make changes in define power button, and could not uncheck other boxes in power protection. I never gor to restart. Thank you for your patience and direction Finally able to get it downloaded and when it asks if I allow changes, hurting the yes button goes nowhere Quote Mark as Solution rechelle Posted 40 minutes ago ID:1625099 Not completed. My difficulty is I am still unable to click on certain things with no action. I can't make changes in define power button, and could not uncheck other boxes in power protection. I never gor to restart. Thank you for your patience and direction Finally able to get it downloaded and when it asks if I allow changes, hurting the yes button goes nowhere Quote Mark as Solution rechelle Posted 35 minutes ago ID:1625103 ***** CORRECTION the support tool is open Quote Mark as Solution rechelle Posted 30 minutes ago ID:1625105 Running now. Thank you!! Quote Mark as Solution Root Admin AdvancedSetup Posted 1 minute ago ID:1625132 To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Quote Mark as Solution rechelle Posted just now ID:1625136 I have zip file on my laptop. I'm communicating to the forum through my cell phone because I can't do everything through the forum. How do I get the zip from my laptop to you. I hope I don't sound crazy, I am just so limited. Quote Mark as Solution Add Files Other Media Accepted file types: doc, csv, docx, dmp, gif, gz, jpg, log, mp3, mp4, png, pdf, psd, rar, wmv, xls, xlsx, zip, txt, 7zip, 7z, jpeg, mov, po Max total size: 87.89 MB Max file size: 87.89MB This field is required. Follow topic Submit Reply Share Following 3 Go to topic listing Next unread topic Recently Browsing 1 member rechelle Back to top Theme Privacy Policy Contact Us Back to Top MalwarebytesPowered by Invision Community IPS spam blocked by CleanTalk.

I have zip file on my laptop. I'm communicating to the forum through my cell phone because I can't do everything through the forum. How do I get the zip from my laptop to you. I hope I don't sound crazy, I am just so limited.

Running now. Thank you!!

***** CORRECTION the support tool is open

Not completed. My difficulty is I am still unable to click on certain things with no action. I can't make changes in define power button, and could not uncheck other boxes in power protection. I never gor to restart. Thank you for your patience and direction Finally able to get it downloaded and when it asks if I allow changes, hurting the yes button goes nowhere

Not completed. My difficulty is I am still unable to click on certain things with no action. I can't make changes in define power button, and could not uncheck other boxes in power protection. I never gor to restart. Thank you for your patience and direction Finally able to get it downloaded and when it asks if I allow changes, hurting the yes button goes nowhere

Not completed. My difficulty is I am still unable to click on certain things with no action. I can't make changes in define power button, and could not uncheck other boxes in power protection. I never gor to restart. Thank you for your patience and direction

Hello, I was on my laptop and went to download the browser Firefox the other day from Google. There was no notification to a virus or any other thing, but immediately after, started having problems in my browser. I could not click on links, could not clear my cache, buttons don't let me click and go, like the 'skip' button on you tube videos, my antivirus now has same issue, went to a streaming channel and there's like a Chinese letter or symbol placed near my username. I hope what I've said makes sense. I simply do not know if it is a virus or malware, browser hijacker or what. I don't know how to maneuver myself around to do ANYTHING and when I do try to click on anything or enter a web address it will go to that page, and then redirect back to Chromes home page. I was able to (I think) uninstall Firefox after a bunch of tries, right clicking on links, opening in new tabs, etc but that doesn't always work. And in Avast, there's nothing I can do, it's just not working any more I downloaded Malwarebytes, it ran for 5 hours and found some stuff, but I was unable to remove those things because again, it wasn't properly functioning and now it's just like everything else. Any suggestions? Thanks so very much for any help you could provide. It truly would be most appreciated.