kristinb10

Clearing chrome data will not effect my gmail, right?

Okay I will work on it this weekend

Can you specify exactly which steps need to be taken on Chrome on my other devices before resetting Chrome sync? I am confused by the post. I want to make sure I understand what to do on my phone so that I don't mess things up or cause issues like it states. Also, I do not have the option to "Reset Sync" in Chrome. Mine says "Clear Data" instead. Is that the same thing?

Ok. Is there a specific place where the AVG bookmarks are? Also, I'm confused about this note- exactly which steps do I have to follow before turning on Chrome sync? NOTE: If you use Google Chrome to log in to any Google service from any other computer or profile with the same account, please repeat these steps below before turning on Chrome sync on those computers or devices as well. Failure to do this can cause issues or problems to continually reoccur. Each device must be cleaned separately.

Attached are the logs. The Adw scan finds the same 2 PUPs every time. Addition.txt FRST.txt Malwarebytes Scan Report 2024-03-22 190033.txt AdwCleaner[C04].txt

Ok I unpinned the ones on the taskbar and deleted all bookmarks in Edge. These were all the bookmarks that were on my favorites, and there was another folder under "HP" that also had bookmarks that I didn't place there, if that is helpful.

Yes, Microsoft Edge. I had cleaned up the browser before but I just did again. I cleared all browsing data and turned off a lot of settings. Not sure what else to do? Should I manually delete those bookmarks if I can? I also noticed new items on my taskbar that I didn't put there. I have not clicked them. One of them is Amazon again.

Ok, attached is the log. So, if I just delete these bookmarks that were put on my browser, will that be enough to make sure nothing else is going on in the background? I do not have proof that it is happening but that is my exact concern since these type of viruses don't usually don't show up in files. All I know is that I didn't place the bookmarks there. I never clicked on them. But it concerns me how they got there and what could be happening in the background. I attached a picture of the bookmarks and the links when you hover over them if that helps. eset.txt

Ok thank you. Is there anything I can do for that windows security update to successfully update? My computer seems to be running okay but I still have the suspicious links as bookmarks on my Microsoft edge browser. I’d like to get rid of these bookmarks or Edge completely… I can send a pic of them if you’d like. I am just concerned because my research on this issue leads me to the info below. I’m not sure how these even got on my browser (and the fact that my Netflix /email was hacked a month ago). So I just want to get those removed now and be sure that my info is not being stolen. “In order to cause an effective infection, the JS/Redirector malware may infect your computer, using various different types of websites and URLs. The way it is done is that the cyber-criminals compromise various websites that you may visit and embeds JavaScript code in them, resulting in causing the infection by simply visiting those websites. This method of infection is known as file less as there are no files that are dropped on your computer upon infection initiation. All you have to do is visit the suspicious web page. Furthermore, since it’s a Trojan Horse, JS/Redirector may begin to perform other activities on your computer system, such as: Collect the keystrokes you type. Obtain your browser history. Obtain your online search history. Steal information directly from your browser, like passwords, etc. Steal financial information. In addition to this, the malware may also update itself in order to further obfuscate itself and avoid detection on your computer. Whatever the case may be, security experts recommend that you must immediately check your computer for malware after removing JS/Redirector from your PC and change all your passwords as well as enable two-factor-authentication where possible.”

There were 2 files, hope these are correct. report_2024.03.20_15.53.39.klr.enc1.txt report_2024.03.20_13.34.23.klr.txt

Ok I installed both of those. I checked for Windows updates and this update keeps failing. It has been for awhile now and I am not sure what to do about it.

I updated Zoom, but "Microsoft Visual C++ 2015-2022 Redistributable (x64)" is asking me to install it, should I go ahead and do that? I don't know what it is or that I had it. Thanks.

Thank you. attached is the log. SecurityCheck.txt

Thank you. I already changed the DNS server when I was waiting for your response last week. I completed step 3, and turned off the push notifications. Attached is the fixlog. Fixlog.txt

Ok thanks. Before you go, can you please answer my question about step 3, setting up Onedrive (in the picture I shared)? I am concerned that I don't have protection and I am not sure if I should do that or not?

Hi, I am still wondering about my last question, but also I completed step #3. I am seeing this (see pic) since I turned off "Always register Malwarebytes in the Windows Security Center". Do I need to set up Onedrive now? Also, for step #4, are you saying I need to follow the instructions to turn push notifications off?

Thank you, I am on step 2. I have these 4 connections, see picture. Am I supposed to configure the Wifi one? I do not know what the ethernet connections are- I have never used ethernet. And I don't know what ExpressVPN is, but that was one of the bookmarks placed on my Edge browser that I did not put there and has the virus path. Is that significant at all?

Ok thanks, see attachments. AdwCleaner[C03].txt Addition.txt FRST.txt Malwarebytes Scan Report 2024-03-13 214045.txt

Okay I will do these scans but before I do, can you be more clear on when it says to disable antivirus and smart screen "only if needed"? How do I know if it's needed or not? I want to make sure to give you the most accurate logs but I'm not sure if I NEED to disable them or not.

That worked, thanks. msert.log

I tried again..it will not upload. I am receiving this error: Sorry, an unknown server error occurred when uploading this file. (Error code: -200)

Thanks. Please let me know if the log works. It was giving me trouble trying to insert the attachment. I temp disabled malwarebytes but I did not turn off Microsoft smart screen. How would I know if I NEED to turn it off? msert.log

Should I just open it and try again?

Ok, I followed the steps and started the scan a minute ago, and then the scan totally disappeared. What should I do?

Thank you. Is this the correct log that I attached? cureit.log