[Youtube wants ad blockers turned off]

Any thoughts on why YT wants me to turn off Adblockers?  I had to turn it off on the YT site or else it won't play videos.  Is this going to cause an issue going forward?

[Exploit Protection settings]

I had a computer guy helping me from FL when we moved to HI.  I lost touch with him and cannot locate him.  I think something bad happened.  He remoted into my computer to do stuff.  This is why I know nothing.

That's the only reason.

Should I uninstall it?  

[Exploit Protection settings]

I don't doubt you at all Porthos.  

I'm just a bit obtuse when it comes to tech stuff.

I downloaded Patch and I only had 3 apps to update but I seem to be in a loop because when I hit PERFORM 1 UpDate after checking the app in Red  to update it says It is cancelling because of something.  

This is the screenshot of where I'm at now. 

[Exploit Protection settings]

I'm chicken to do that but I will.  I have to read some more and print the direx to follow. I'm going to do it.  

 

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Thank you for everything Porthos!

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1 minute ago, Porthos said:

That is because when we turned off Malwarebytes from registering in the security center it took a moment to catch up.

Happens every time with no cause to worry.

So this will happen every time I startup my machine?  Yes?

Thank you so much Porthos.  You have helped a newbie and I am very grateful.  You have a lot of patience and are great at troubleshooting and advising.  Thanks again.  

[Exploit Protection settings]

3 minutes ago, Porthos said:

Windows security should look like this

Mine looks Exactly like this.  

Wonder why it says Turn On  Windows Defender when it is already on?  I will keep checking.

[Exploit Protection settings]

Thank you Porthos,

I Updated MWB and Ran a Regular Scan.  I'm reading about PatchMyPC.

Question:  I get this Notification from Windows10 saying turn on Virus Protection.  Should I do this?

[Exploit Protection settings]

mbst-grab-results.zip

Hi Porthos,

I think I finally attached the zip file.  I had to drag.  It would only load as a text file before.

Please advise when you get a chance. 

Thank you

[Exploit Protection settings]

Hello Porthos,

Did I successfully attach the zip log?  I deleted the first and then did second time per your instructions.

Thank you for your help.

I will await your Reply.  I know you have a life too so I might not hear from you on Sunday. 

mbst-check-results[1].txt

[Exploit Protection settings]

I'm Sorry Porthos, I have to get ready for work.  I live in Hawaii and am a server.  

May we continue this at a later date?  Also, will you post any infor for me and I'll check it later.

Thank you for everything,  

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Is this correct Porthos?

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2 minutes ago, Porthos said:

@frerejacque

Next, make sure this setting matches my screenshot.

Matches exactly

 

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I deleted both.  I'm sorry.

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3 minutes ago, Porthos said:

Great, I understand that fumbling around with Malwarebytes settings is frustrating at the moment.

We will do one thing at a time and stop and report it is done.

First, have you removed the exclusions? Screen shot the exclusions page if needed

 

 

[Exploit Protection settings]

And Yes to Windows Startup in MWB.

I promise this is last question Porthos.  Please advise if I'm wrong.

Thank you. 

[Exploit Protection settings]

3 minutes ago, Porthos said:

Follow this guide and stop and tell me when it is done,

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

I did it Porthos.  

[Exploit Protection settings]

15 minutes ago, Porthos said:

BIG NO

But your reply above clearly states Disable Fast Startup.  Please help

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Do I disable Windows Startup? 

Sorry for all the questions Porthos.

Thank you for being patient with me. 

[Exploit Protection settings]

30 minutes ago, Porthos said:

Thanks for the log.

First, remove the following exclusions. By having those exclusions you turned off most of your protection.

Exclusion Info:
========================================
Malware Exclusions:
C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE                                       [file]
C:\Windows                                                                                              [folder]

Ransomware Exclusions:
C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE                                       [file]
C:\Windows                                                                                              [folder]

Next, turn off always register with Windows Security Center in Malwarebytes.

Next, Turn off Windows Fast Start.

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

 

Is this what you mean by disabling exclusions?

I'm now looking for how to disable fast start.

[Exploit Protection settings]

Thank you Porthos.  I will do that last thing you said.  I'm new to this Forum and having a hard time following responses and replies.

[Exploit Protection settings]

I see the folder: MBST-RESULTS.ZIP and I'm trying to drag it over.mbst-grab-results.zip

[Exploit Protection settings]

I fixed original issue of Word Block but I wanted to see if my Settings are correct because I changed some attempting to get Word back.  

Have I successully located the zip file above?  I'm sorry to be a pest.  

[Exploit Protection settings]

20 minutes ago, Porthos said:

You can now use Word. That fixes your original issue.

You asked

I can't without that zip file.

Since you can use Word, we can leave it at that.

mbst-grab-results.zip

[Exploit Protection settings]

Porthos I retried following direx and I had to drap folder to attach.  This is just an icon shortcut?  

mbst-grab-results.zip mbst-grab-results.zip