frerejacque
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Posts posted by frerejacque
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I had a computer guy helping me from FL when we moved to HI. I lost touch with him and cannot locate him. I think something bad happened. He remoted into my computer to do stuff. This is why I know nothing.
That's the only reason.
Should I uninstall it?
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I don't doubt you at all Porthos.
I'm just a bit obtuse when it comes to tech stuff.
I downloaded Patch and I only had 3 apps to update but I seem to be in a loop because when I hit PERFORM 1 UpDate after checking the app in Red to update it says It is cancelling because of something.
This is the screenshot of where I'm at now.
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I'm chicken to do that but I will. I have to read some more and print the direx to follow. I'm going to do it.
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Thank you for everything Porthos!
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1 minute ago, Porthos said:
That is because when we turned off Malwarebytes from registering in the security center it took a moment to catch up.
Happens every time with no cause to worry.
So this will happen every time I startup my machine? Yes?
Thank you so much Porthos. You have helped a newbie and I am very grateful. You have a lot of patience and are great at troubleshooting and advising. Thanks again.
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Hi Porthos,
I think I finally attached the zip file. I had to drag. It would only load as a text file before.
Please advise when you get a chance.
Thank you
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Hello Porthos,
Did I successfully attach the zip log? I deleted the first and then did second time per your instructions.
Thank you for your help.
I will await your Reply. I know you have a life too so I might not hear from you on Sunday.
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I'm Sorry Porthos, I have to get ready for work. I live in Hawaii and am a server.
May we continue this at a later date? Also, will you post any infor for me and I'll check it later.
Thank you for everything,
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2 minutes ago, Porthos said:
Matches exactly
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And Yes to Windows Startup in MWB.
I promise this is last question Porthos. Please advise if I'm wrong.
Thank you.
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3 minutes ago, Porthos said:
Follow this guide and stop and tell me when it is done,
Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/I did it Porthos.
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15 minutes ago, Porthos said:
BIG NO
But your reply above clearly states Disable Fast Startup. Please help
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Do I disable Windows Startup?
Sorry for all the questions Porthos.
Thank you for being patient with me.
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30 minutes ago, Porthos said:
Thanks for the log.
First, remove the following exclusions. By having those exclusions you turned off most of your protection.
Exclusion Info:
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Malware Exclusions:
C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE [file]
C:\Windows [folder]Ransomware Exclusions:
C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE [file]
C:\Windows [folder]Next, turn off always register with Windows Security Center in Malwarebytes.
Next, Turn off Windows Fast Start.
Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/Is this what you mean by disabling exclusions?
I'm now looking for how to disable fast start.
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Thank you Porthos. I will do that last thing you said. I'm new to this Forum and having a hard time following responses and replies.
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I see the folder: MBST-RESULTS.ZIP and I'm trying to drag it over.mbst-grab-results.zip
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I fixed original issue of Word Block but I wanted to see if my Settings are correct because I changed some attempting to get Word back.
Have I successully located the zip file above? I'm sorry to be a pest.
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20 minutes ago, Porthos said:
You can now use Word. That fixes your original issue.
You asked
I can't without that zip file.
Since you can use Word, we can leave it at that.
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Porthos I retried following direx and I had to drap folder to attach. This is just an icon shortcut?
Youtube wants ad blockers turned off
in Malwarebytes for Windows Support Forum
Posted
Any thoughts on why YT wants me to turn off Adblockers? I had to turn it off on the YT site or else it won't play videos. Is this going to cause an issue going forward?