[Exploit Protection settings]

1 minute ago, Porthos said:

No

I can't find this file.  I will try to run it again.  I'm not proficient in this but I'm trying.  Thank you.

[Exploit Protection settings]

I'm afraid I'm out of my league on this.  I did try to show hidden files and folders and drives.  

When I tried to attach again it says it has to be a zip file.  But it is a Zip file.

Can you use the text file that came back the first time Julia tried to help me?

[Exploit Protection settings]

Yes and that is the response I get.

I can't find Public Desktop.

when I put in Search bar Bing comes up (I use chrome) and wants me to do a bunch of stuff I don't understand.

I did this about a week ago with Julia but it came out a TXT file. 

Is this usable?

Fixlog.txt

[Exploit Protection settings]

This is what I get when trying to attach file 

[Exploit Protection settings]

22 minutes ago, frerejacque said:

A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

Porthos, Please help..

I could not find the file after running the Support Tool.  I need help locating.  I use Chrome Browser. 

[Exploit Protection settings]

Forgot to uncheck Malicious Memory.  Sorry.

[Exploit Protection settings]

Just now, frerejacque said:

OK I will do this now.  I hope I don't screw it up.  Thank you.

I just checked my Word Doc and it is BLOCKED AGAIN.  

[Exploit Protection settings]

1 minute ago, Porthos said:

If you do the following it will give the info to advise you further,

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

OK I will do this now.  I hope I don't screw it up.  Thank you.

[Exploit Protection settings]

Oh, sorry.  I see now that is the only Restore Default button available.  

Thank you so much Porthos.  I am learning and I thank you for your help

[Exploit Protection settings]

I Restored Defaults under General category only.

Can you advise on anything else (sorry for all those screenshots above that I sent).

[Exploit Protection settings]

Just now, Porthos said:

Restore defaults again an only change the ONE thing you were asked to do.

Thank you Porthos, but do you mean Restore All Defaults on everything.?  I'm sorry if I'm not getting it but I want to do the right thing.

Do I Restore All Defaults under every heading under those topics?   I changed some settings when I was trying to get my Word back.  I really need help on getting the settings right again.  

[Exploit Protection settings]

I forgot to say that Word only came back after I went to Manage Protected Applications and turned of MS Word.

I did this after the uncheck direx she told me.  

Can you advise if this looks right?  

[Exploit Protection settings]

14 hours ago, Porthos said:

Leave it on DEFAULT settings.

Why do you ask?

I hope I'm posting in the right spot.  MWB blocked my MS Word program and it took me a week to finally resolve.

Julia on email support said to go to Advanced Memory Protection  scroll to Malicious Return Address Detection and Uncheck MS Office.

My Word Doc then came back.

I followed your instructions and Restored Defaults on Application Hardening.

I'm so afraid of checking the wrong box.

Obviously I don't know what I'm doing but I do follow direx and appreciate your help very much.  

Please advise if these ss's are correct.  

[Exploit Protection settings]

I'm totally on my own with this.  Can someone tell me what to turn ON/Off in Exploit Protection?