district9

To porthos: Dude, this is a forum where people come to discuss their findings related to a specific piece of software in beta. It's for feedback not ranting. "The solution is Malwarebytes Premium. " is similar to what you get in Windows forums when a very specific error is being questioned - "Reinstall WIndows" or "Buy a new PC" or 'just get Apple products". C'mon. Not being helpful. We're not here to rant about people not doing their backups, as true as that might be...............

To the people who work on the product: Big Thank You for everything. Confirming that it works.

Sorry don't know how to edit OP. This is what happens if installed as an upgrade to 0.9.19.... the "get details" button simply opens this forum.

I was running 0.9.19.xxxxx happily on several PCs (a mixture of W7 and W10 versions) until I decided to take care of the "license expired" message and looked for new version. Installed new version and on every PC I get this. The "fix now" and "start protection" buttons do nothing. One of the computers is vanilla, never seen a Malwarebytes product, no proxy, no crazy firewall rules. MB3SERVICE logs at the bottom. >>> ******** MBUPDATR starting to apply update!! (1.0.74071) -- 2023-08-15T08:38:10-04:00 2023-08-15T08:38:10-04:00: MBUPDATR version: 3.0.0.299 2023-08-15T08:38:10-04:00: programPath: C:\PROGRAM FILES\MALWAREBYTES\ANTI-RANSOMWARE 2023-08-15T08:38:10-04:00: configPath : C:\PROGRAMDATA\MALWAREBYTES\MB3SERVICE\config\UpdateControllerConfig.json 2023-08-15T08:38:10-04:00: product code is: mbrw-c 2023-08-15T08:38:10-04:00: program version: 0.9.20.555 2023-08-15T08:38:10-04:00: current CU ver : 1.1.491 2023-08-15T08:38:10-04:00: dataDirPath: C:\PROGRAMDATA\MALWAREBYTES\MB3SERVICE 2023-08-15T08:38:10-04:00: Enter DoDbUpdateMaintenance 2023-08-15T08:38:10-04:00: crypto.cpp:1133: 11 certificates already installed 2023-08-15T08:38:10-04:00: Enter UpdateARWUninstaller 2023-08-15T08:38:10-04:00: Found ARW mbuns.exe 2023-08-15T08:38:10-04:00: Build number of ARW mbuns.exe is: 63 2023-08-15T08:38:10-04:00: Not updating ARW mbuns.exe (already updated) 2023-08-15T08:38:10-04:00: All done. 08/15/23 " 09:58:45.201" 5334437 17ec 1350 DEBUG ARWControllerImpl mb::arwcontrollerimpl::ArwControllerImpl::StartProtection "arwcontrollerimplhelper.cpp" 998 "Enter StartProtection" 08/15/23 " 09:58:45.201" 5334437 17ec 1350 WARNING ARWControllerImpl mb::arwcontrollerimpl::ArwControllerImpl::StartProtection "arwcontrollerimplhelper.cpp" 1007 "Cannot proceed. State (3), Status (6)" 08/15/23 " 09:58:45.201" 5334437 17ec 1350 ERROR ArwControllerCOM CArwController::StartProtection "arwcontroller.cpp" 550 "Failed to start the Anti-Ransomware protection!" 08/15/23 " 09:58:45.713" 5334937 17ec 2178 DEBUG HttpConnection mb::common::net::HttpConnection::SendRequest "httpconnection.cpp" 311 "HTTP request success" 08/15/23 " 09:58:45.713" 5334937 17ec 2178 DEBUG TelemCtrlImpl TelemetryControllerImpl::SendTelemetryRecord "telemetrycontrollerimplhelper.cpp" 2314 "Successfully sent 729 byte message to DSE errors stream"