PietK
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Posts posted by PietK
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2 minutes ago, AdvancedSetup said:
We don't need the logs. What you posted shows some type of license issue. Please open a support ticket and someone will assist you further. @PietK
Consumer Support
https://support.malwarebytes.com/hc/en-us/requests/new
Thank you
Thank you for the quick look! Apreciated!
The point is tho, I can not make a support ticket. When I do this, I get the following email:
QuoteThank you for contacting Malwarebytes support, we're unable to locate a subscription with the email provided. If another email address was used to purchase your subscription, please submit a new ticket with that email address.
I am using the email adress that works on the website and shows my active subscription when logged in.
Although, I think there has been a mix-up of some sort, where I bought a new subscripting using my 2nd email adress, and then merged the license in the 1st email adress account.
Bottom line; I cannot make a new support ticket, it gets automatically closed immediately. There is no way for me to contact support, other than this forum thread.
Maybe a member of support can DM me here, or use the public license key to manually start a ticket with me? I am not able to start anything at this moment.
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Ps. I runned the Support Tool and tried to repair the software with this tool too. It didn't help.
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Hello,
1. Since today I cannot use Privacy VPN, since upon connecting it gives error code: 404104.
2. I try to submit a support ticket, but I think something is wrong. Both possible subscription email adresses, which I tried upon creating a support ticket, both come back to 1 email adress. The ticket immediately gets closed and I am unable to contact you through a ticket.
Privacy Log:
Quote03/16/23 " 22:43:53.739" 33790390 2d54 457c WARNING LicenseControllerImpl mb::licensecontrollerimpl::KeystoneImpl::SendVpnRequest "keystoneimpl.cpp" 2889 "SendRequest returned with responseBody ()."
03/16/23 " 22:43:53.739" 33790390 2d54 457c WARNING LicenseControllerImpl mb::licensecontrollerimpl::KeystoneImpl::RegisterClientVpnPublicKey "keystoneimpl.cpp" 2691 "SendVpnRequest failed trying to RegisterClientVpnPublicKey with VOS. Code: 500, Message: "
03/16/23 " 22:43:53.739" 33790390 2d54 457c ERROR VPNControllerCOM CMBVpnController::RegisterClientVpnPublicKeyCallback "mbvpncontrollercallbacks.cpp" 118 "LicenseController::RegisterClientVpnPublicKey returned error, HResult=80004005"
03/16/23 " 22:43:53.739" 33790390 2d54 457c ERROR VPNControllerImpl mb::vpncontrollerimpl::VPNControllerImpl::RegisterClientKey "vpncontrollerimpl.cpp" 821 "Error registering client key. Response: HTTP Code: 0"
03/16/23 " 22:43:53.739" 33790390 2d54 457c WARNING VPNControllerImpl mb::vpncontrollerimpl::VPNControllerImpl::RegisterNewClientConfig "vpncontrollerimpl.cpp" 763 "Unable to register client key via DNS. Trying static IP."
03/16/23 " 22:43:54.389" 33791046 2d54 457c WARNING HttpConnection mb::common::net::HttpConnection::SendRequest "httpconnection.cpp" 309 "HTTP request failed, status code: 400"
03/16/23 " 22:43:54.389" 33791046 2d54 457c WARNING LicenseControllerImpl mb::licensecontrollerimpl::KeystoneImpl::SendVpnRequest "keystoneimpl.cpp" 2900 "Received a [400] response from VOS. This indicates that VOS didn't accept the format of our request, or the Key wasn't found."
03/16/23 " 22:43:54.389" 33791046 2d54 457c WARNING LicenseControllerImpl mb::licensecontrollerimpl::KeystoneImpl::SendVpnRequest "keystoneimpl.cpp" 2910 "SendRequest RequestBody ({
""installation_token"": ""eAhzYPcUcQpxA7xyvbdW1669649786"",
""public_key"": ""yb8Kztam1olageJMfjCLUJ6FT0uRj9JfoLqEvVlJ3kY=""
})."
I hope you can both help me getting Privacy VPN back working again and resolve the account issue, where trying 2 emailadresses get answered to 1 and the same email adress stating that there is no subscription known and tickets get closed.
(when logging in on the website, I can see my subscription active).
Kind regards.
Error 404104 + Account help
in Windows
Posted
The last ticket that got closed immediately is: 4201419