jscotto

Hi, The user finally got back with us and said he is using a different version and that the instructions you provided don't work. His version is Malwarebytes Endpoint Agent (1. 2. 0. 1022). I am attaching a log that may be what you are looking for. Otherwise, I'll need more direction on how to get the correct logs. Thanks EndpointAgent.txt

Hi, I am attaching the log our customer sent us. It looks like it has to do with your whitelist signatures. The info in question starts around line 5286: 01/12/23 " 08:31:29.731" 147855796 1560 2114 INFO CleanControllerImpl mb::cleanctlrimpl::whitelist::PredetectWLCache::FindEntry "predetectwlcache.cpp" 341 "Removing modified entry: 'C:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldProcessHooker32.exe'" 01/12/23 " 08:31:29.731" 147855796 1560 2114 INFO CleanControllerImpl mb::cleanctlrimpl::whitelist::SystemProtectedWhiteLister::IsFileWhiteListed "systemprotectedwhitelister.cpp" 126 "Checking limited system protected white listing for 'C:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldProcessHooker32.exe'" 01/12/23 " 08:31:29.731" 147855796 1560 2114 INFO CleanControllerImpl mb::cleanctlrimpl::whitelist::PredetectSignatureWhiteLister::IsObjectWhiteListedEx "predetectsignaturewhitelister.cpp" 101 "'PC Matic, Inc' not found in whitesigs" Thanks MBAMSERVICE.txt

Hi, What logs are you looking for?

I am a developer for PC Matic. You are blocking one or both of the essential DLLs to run our software. I added to a zip file (7zip) to upload. Downloads.zip