[Not able to download 4.5 update]

Hi AdvancedSetup,

Thank you for your reply. I tried again on Monday the same steps just to check if would work before trying your approach, and this time it worked, though I lost the configurations I had for malwarebytes. 

I'll keep the fixlist for next time the same issue surfaces. I appreciate it.

Best

[Not able to download 4.5 update]

Hello,

MB prompted update, but it was getting stuck at 19% and saying I had no internet. After a few new attempts, it gets stuck at 26% and then errors asking me to go to /help-installing page.

I downloaded the  https://downloads.malwarebytes.com/file/mb4_offline but it ALSO gets stuck on 26%.

I downloaded then MB Support Tool, which I attach the logs generated. And funny enough, when I try the Clean option, to uninstall (and later, reinstall), it ALSO fails either by complaining I have no internet, or simply failing and asking me to download the MB Support Tool aka, itself.

As an additional question, are Premium users also supposed to use the forums? I didn't find a paid specific option for tickets..

mbst-grab-results.zip