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Hi Gonzo - I checked my version of MWB and it looks like it updated 90 mins ago. I then activated MWB Browser Guard but the same issues originally described are still there (e.g., side menu does not work and pictures are no activating on some pages). See https://www.naturesenergieshealth.com/ and https://www.naturesenergieshealth.com/collections/fitness for testing with browser guard activated and browser guard deactivated. Could you please check that it was white listed, and if so why browser guard is stopping functionality in the site. Many thanks again!

Hi Gonzo - point noted! Thank you for all your good help. I will test again tomorrow morning once malewarebytes has gone through an update again. Note that interestingy my site works fine with AdBlock. I haven't yet tested with uBlock but will do so in the next day or so. Hoping you have a great coming weekend! Greg

Thank you Gonzo - I will wait for final determination from MWB research management on how this can be solved. It is most peculiar behaviour from my site when browser guard is activated, but I assure you I use standard shopify themes and apps with no code modifications, so would suspect there would be others affected by browser guard as well.

He said he checked the tags and triggers and concluded it is not caused by tag manager and google analytics it's MWB itself that is blocking all the popups and other things

Gonzo - my consultant has concluded "the reason website is not working properly is because MWB Browser Guard blocks the java script code." He says no other competitor browser guard is blocking funtionality of my web site. There seems to be no solution for solving this on our end. Are you able to make my web site exempt in a MWB update? There is nothing suspicious I am doing. Everything is standard shopify coding.

Thank you Gonzo - I solved the mobile phone issue earlier today and it was specific to my personal iphone with a safari setings issue. The phone issue has now been fixed.

I have a consultant that has identified the possible issue. He says "I checked the images and query you created, what I can understand from my knowledge is the tags that are using cookies settings we have to disable them and see if the website is loading correctly. And also need to check the cookie consent setting which is causing the website to be blocked by Malwarebytes."

hmmm yes I dont have the best understanding. I have put a job up on upwork but have had no applicants yet. My job is worded as follows based on what you are telling me; "I have a web site https://www.naturesenergieshealth.com/ which runs on the shopify platform. I have had reports from many customers that when the Malewarebytes Browser Guard is activated, the web site does not run properly. The side menu does not work properly on desktop or does not work on mobile phone. Also if you go to a page such as https://www.naturesenergieshealth.com/collections/fitness, pictures do not display correctly with browser guard activated (see image1.jpg attached), whereas they do display correctly with browser guard deactivated (see image2.jpg attached). I have raised this issue at a malewarebytes forum (see https://forums.malwarebytes.com/topic/284149-false-positive), and the experts there are saying "A tracker can be used in multiple ways. The way that you are using it is in need of change". I need you to have a look at my google analytics as well as my google tag manager account and make the necessary adjustments that are causing my web site to stop functioning. You will then need to describe the actions you took to fix the issue. This is a one off job." If you think this is incorrect and the job description is incorrectly worded, I would welcome a better way of wording it as I am of little understanding of trackers.

Thank you for the insight in describing the issue and how it is affecting my site. I have hired a consultant to locate the source of the problem in my google analytics and tag manager account and may post a solution here once it is fixed to help others that may not be using their analytics and tag manager in the right way which triggers issues when browser guard is activated.

If you go to the site https://www.naturesenergieshealth.com with browser guard activated, the menu on the left does not work. When browser guard is deactivated, the menu will work. If you then go to https://www.naturesenergieshealth.com/collections/fitness with browser guard activated, the pictures do not display (see attached image1.jpg). Switch off browser guard and the pictures shw properly (see attached image2.jpg). Browser guard is definately affecting the functionality of my web site. Any advice on how this can be fixed will be very much appreciated. Greg Hernon Natures Energies

Hello, My browser guard is activated in Firefox, and when I attempt to access my web site https://www.naturesenergieshealth.com, it reports false positives for www.google-analytics.com and www.googletagmanager.com. Could you please fix this issue within malewarebytes, OR report to me what is causing this issue so I can fix the issue on my web site. Thank you for your help! Greg Hernon Natures Energies