[Can not connect to server]

On 4/23/2021 at 5:46 PM, exile360 said:

That's great news, thank you for letting us know.  I'm glad that Jason was able to resolve the issue for you.

This has stopped working again 😔

[Can not connect to server]

20 hours ago, jtodd234 said:

Hi Dcp,

Thanks again for your patience.

We have made some adjustments to your license on our end.

Can you kindly try your connect again and let us know if you are still having any trouble with the VPN connection.

Thank you in advance. 

That's now worked!! thanks for the help and support

[VPN stopped working]

8 hours ago, exile360 said:

Do you receive the prompt to add the Malwarebytes Privacy VPN configuration from Mac OS?

No I don't

[VPN stopped working]

No I don't

[VPN stopped working]

On 4/2/2021 at 1:58 PM, treed said:

Please try the following steps:

1. Open the System Preferences app.
2. Click the Network icon.
3. In the list of network types, find Malwarebytes Privacy and select it.
4. Click the minus (-) button at the bottom of the list to remove the Malwarebytes Privacy item.
5. Close System Preferences and click Apply when asked if you want to apply the changes.
6. Open Malwarebytes Privacy and use the toggle to try to turn on the connection
7. You will be asked to add the Malwarebytes Privacy VPN configuration again. Allow it.

You should get back online at that point.

Once you've done that, make sure you're using the latest version of Privacy. The current version is 1.6.7.

I tried this and the the VPN wasn't on the list to - it.

 

I am running the new M1 apple chip in my Mac if this makes a difference.

[VPN stopped working]

On 4/3/2021 at 6:28 PM, MICHAL97 said:

Thank you very much for quick reply.
I updated my Mac to newest MacOS version and it fixed my problem.

 

I'm all up to date.

[VPN stopped working]

Step 3 wasn't there. As in the VPN wasn't on the list

[Can not connect to server]

Just now, Porthos said:

I will move your post to the correct section.

Thanks.

[Can not connect to server]

Yes

[Can not connect to server]

Mac.

I failed to mention, I have also tried to change locations

[Can not connect to server]

HI.

I have recently downloaded both Malware protection and Malware Privacy.

My friend had a spare activation key and sent it over to me to use. I managed to get it all sorted until it came to connecting to the server in which it keeps bringing up the message..

"Unable to connect Unable to connect to VPN server. Try again."

I have tried switching wifi devices, restarting and also shutting down and switching my device back on an nothing seems to help or make any differance.

Has anyone have any suggestions?