cristatos81

Thanks Porthos, I will try this and see how I go.

Yes, I have rebooted the modem, but the issue still persists. This advice was suggested by the ISP. As an experiment, I asked a friend of mine who lives in another house but who uses the same ISP to see if he could repeat the slow download issue with malwarebytes and it affected him as well. But the normal download speed resumed when he tried it through his work VPN for example. I believe this indicates that it could be an issue with servers on either my ISP or malwarebytes end? The bandwidth appears to be throttled or slowed down in some way.

Yes, I have tried using the manual update and it goes through very slowly. When I try on a computer that is connected to a different ISP, it downloads quickly as it should. But for some reason, when it's using my ISP it is very slow. I only used the offline installer download as a bit of a proxy as I couldn't measure the speeds at which the desktop client downloads. As a mitigation step, I have taken to manually updating always prior to if I needed it to scan something. If I don't do this and try to scan something, the scan has been stuck at 'checking for updates' at around 30 mins before it fully downloads. Normally this process takes no more than 20 seconds.

Logs attached. Thanks Porthos. mbst-grab-results.zip

Hi Porthos, I have tracked it to some sort of network issue, but it seems to have something to do with my ISP. Either they or Malwarebytes is throttling the connection. When I switch from my ISP to hotspot on my phone using a different network provider, malwarebytes downloads it updates as quickly as usual. I have measured this using the download of the malwarebytes offline installer from the malwarebytes website as a proxy indicator. Using my ISP, download speeds are around approx 150 kbs. When using my phone hotspot and a different provider, it goes up to approx 10 mbs. (see screenshots attached). I have tested this phenomenon on a laptop and a desktop with the same results. I have also re-created this throttling issue on another household's connection with the same ISP. Our accounts are not linked. I've contacted the ISP and explained all this and they advised me to check with malwarebytes. Could it be something that is on malwarebytes end that is throttling connection to my ISP? I am based in Australia and my ISP is one of the top 2 providerds - Telstra. If the downloads of library packages are taking this long, it is severely limiting the usability of malwarebytes as it has been taking up to 30 mins for the desktop client to download library updates before it finishing a scan.

Thanks Porthos, but I think I may have tracked it down to a network setting. I'll investigate further and if I can't fix, I will come back.

Over the past two weeks, Malwarebytes has been incredibly slow in downloading its database updates. Even when I try to download the offline installer from the Malwarebytes website it takes over 30 mins for it to download (appx 100 kbs). This is despite doing a speed test which gives me 50 mps. I am using Malwarebytes Version: 4.5.25.256, with update package version 1.067248 and component package version 1.0.1957.

Thanks everyone. I changed the setting, restored the files out of quarantine and performed a system scan which turned up negative. I also scanned inside the directory that the files were reported from and its also came up negative. Thanks all!

Hi Porthos, yes I did. Is this what caused the scan result? Should I disable? Also, those files that it picked up, should I delete them from quarantine? thanks!

Hi, Malwarebytes picked up these two files as part of its Real Time Protection Scans. I believe they may be false positives, but I am unsure? I have attached the logs for info. Thanks False Detection 1.txt False Detection 2.txt

Thanks Cli, much appreciated.

Hi, I was scanning my machine this morning and Malwarebytes flagged a file and a registry key as malware. I quarantined and deleted both items, but upon further research, I suspect that they are just false positives as they are flagged by Malwarebytes AI. I believe them to be false positives as the file relates to a piece of software that has been on my computer for a while and was not picked up by any previous scans. I have attached the report and was hoping to receive confirmation that they are false positives? Malwarebytes Report.txt