Titans
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Posts posted by Titans
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Hey Kevin,
Please see below screen shots
Thanks,
Titans
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Hey Kevin,
Since I could not install Malwarebytes, do you want me to use zemana?
I have access to a premium account with Malwarebytes, which is why I've been hoping to get this up & running.
Thanks,
Titans
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Hey Kevin,
Yes I was able to install that.
Thanks,
Titan
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Hey Kevin,
I was able to access the hidden admin account, but still no luck installing this
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Heya Kevin,
So I opened up an elevated command prompt & attempted to paste net user administrator /active:yes
I got this error message, 'System error 5 has occurred. Access is denied.'
I am currently logged on the admin account for this PC, NOT the hidden admin account.
Thank you,
Titans
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Hey Kevin,
Yes I tried that option, it just led me to an option to search online for troubleshoot options.
Thanks,
Titans
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Hello Kevin,
The troubleshooter did not have malwarebytes on its list of programs, so there was no fix.
Thanks,
Titans
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Hello Kevin,
So I did try it again & same outcome. Were you able to find anything from the logs?
If not, do you think it's possible to run this off a flash drive? If its possible, how do I go about doing it?
Thank you,
Titans
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Hey Kevin,
I will try again you're last set of instructions & hopefully it works. But yes, please do double check the logs & let me know if anything's amiss.
I was wondering, could I maybe download it on to a flash drive & scan the computer using that? Sorry my knowledge is limited & I'm just grasping for straws.
Thanks for everything so far,
Titans
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Hello Kevin,
I had a few spare minutes & tried it but no was met by the same error message. I can try again later when I have more time.
Is it safe to assume that a malware is the cause behind this?
Thanks,
Titans
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Hey Kevin,
Yep it's starting to get frustrating, but I'm hoping our persistence will finally pay off. That being said ran the MTB & the result got saved as MTB.txt.
Please see attached & thank you for your patience so far,
Much appreciated,
Titans
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Hello Kevin,
I got the same error message :((
Attached ismbst-grab-results.zip the log
Thanks,
Titan
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Hey Kevin,
Sorry for the delay, but as requested see attached report.
Thanks,
Titans
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Hey Kevin,
So I disabled all non MS services & still no luck when trying the offline installer. I received the same error message :(
Thanks,
Titan
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Hey Kevin,
So I was able to follow your instructions until the Malwarebytes Support Tool & run the clean option. Any attempt after that, to install the malwarebytes was met by the same error message as start.
As requested see attached for the Fixlog (& FRSTlog should you need that)
Thanks for your help so far!!
Titansmbst-grab-results.zip
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Here are the logs from the FarbarAddition.txtFRST.txt
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Hello Kevin,
Thanks for the welcome, as requested please see attached the log. Give me a few while I try to run the Farbar Recovery Scan Tool & will post its results shortly.
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Thanks for your help so far. I will wait and see what they have to say.
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4 minutes ago, Porthos said:
Get a new set of support logs please.
Sorry still learning, its attached now.
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Hi,
I uninstalled both as requested & still got the error message when I tried to install the offline installer you provided.
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7 minutes ago, Porthos said:
Can you please collect and upload as an attachment the diagnostic data using our MBST?
- Download and run the Malwarebytes Support Tool
- Accept the EULA and click Advanced tab on the left (not Start Repair)
- Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
As requested please see attached for the log.
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Hello,
I get the following error message when I try to install Malwarebytes:
The installation failed. Please restart your system and try running the installer again. For help troubleshooting please review the information at https://www.malwarebytes.com/help-installing.
I have restarted the computer & it still does not install.
Any help would be much appreciated.
Thanks in advance.
Unable to install Malwarebytes
in Resolved Malware Removal Logs
Posted
I came across an old version of malwarebytes (v3.0.6.1469), I thought of installing that & maybe it would automatically update to the newer version.
Instead I got this error.
I hope this might help solving this issue.
Thanks,
Titans