Titans

I came across an old version of malwarebytes (v3.0.6.1469), I thought of installing that & maybe it would automatically update to the newer version. Instead I got this error. I hope this might help solving this issue. Thanks, Titans

Hey Kevin, Please see attached. Thank you, Titans GPlist.txt

Hey Kevin, Please see below screen shots Thanks, Titans

Hey Kevin, Since I could not install Malwarebytes, do you want me to use zemana? I have access to a premium account with Malwarebytes, which is why I've been hoping to get this up & running. Thanks, Titans

Hey Kevin, Yes I was able to install that. Thanks, Titan

Hey Kevin, I was able to access the hidden admin account, but still no luck installing this

Heya Kevin, So I opened up an elevated command prompt & attempted to paste net user administrator /active:yes I got this error message, 'System error 5 has occurred. Access is denied.' I am currently logged on the admin account for this PC, NOT the hidden admin account. Thank you, Titans

Hey Kevin, Yes I tried that option, it just led me to an option to search online for troubleshoot options. Thanks, Titans

Hello Kevin, The troubleshooter did not have malwarebytes on its list of programs, so there was no fix. Thanks, Titans

Hello Kevin, So I did try it again & same outcome. Were you able to find anything from the logs? If not, do you think it's possible to run this off a flash drive? If its possible, how do I go about doing it? Thank you, Titans

Hey Kevin, I will try again you're last set of instructions & hopefully it works. But yes, please do double check the logs & let me know if anything's amiss. I was wondering, could I maybe download it on to a flash drive & scan the computer using that? Sorry my knowledge is limited & I'm just grasping for straws. Thanks for everything so far, Titans

Hello Kevin, I had a few spare minutes & tried it but no was met by the same error message. I can try again later when I have more time. Is it safe to assume that a malware is the cause behind this? Thanks, Titans

Hello Kevin, Please see attached log requested. Thanks, Titans Fixlog.txt

Hey Kevin, Yep it's starting to get frustrating, but I'm hoping our persistence will finally pay off. That being said ran the MTB & the result got saved as MTB.txt. Please see attached & thank you for your patience so far, Much appreciated, Titans MTB.txt

Hello Kevin, I got the same error message :(( Attached ismbst-grab-results.zip the log Thanks, Titan

Hey Kevin, Sorry for the delay, but as requested see attached report. Thanks, Titans report_20201215_182837.klr.txt

Hey Kevin, So I disabled all non MS services & still no luck when trying the offline installer. I received the same error message :( Thanks, Titan

Hey Kevin, So I was able to follow your instructions until the Malwarebytes Support Tool & run the clean option. Any attempt after that, to install the malwarebytes was met by the same error message as start. As requested see attached for the Fixlog (& FRSTlog should you need that) Thanks for your help so far!! Titansmbst-grab-results.zip Fixlog.txt

Here are the logs from the FarbarAddition.txtFRST.txt

Hello Kevin, Thanks for the welcome, as requested please see attached the log. Give me a few while I try to run the Farbar Recovery Scan Tool & will post its results shortly. mbst-grab-results.zip

Thanks for your help so far. I will wait and see what they have to say.

Sorry still learning, its attached now. mbst-grab-results.zip

Hi, I uninstalled both as requested & still got the error message when I tried to install the offline installer you provided.

As requested please see attached for the log. mbst-grab-results.zip

Hello, I get the following error message when I try to install Malwarebytes: The installation failed. Please restart your system and try running the installer again. For help troubleshooting please review the information at https://www.malwarebytes.com/help-installing. I have restarted the computer & it still does not install. Any help would be much appreciated. Thanks in advance.