Jump to content

Annew

Members
  • Posts

    7
  • Joined

  • Last visited

Posts posted by Annew

  1. @mbam_mtbr thanks Nathan, will try again.  

    I am not sure what you mean by updating the Malwarebytes client (as suggested via DM)  Do you mean updating from 3 to 5?   Is that just a matter of installing a different app? Is that something you recommend even if this issue is resolved?  I assume 5 has more features?  Does my premium subscription carry over to 5?   (I had forgotten I had premium but must have decided it was worth it! 😄)

    Thank you

     

    Anne

  2. Hi, I have just updated my Malwarebytes app and done a new scan and found heaps of infections relating to Android/Trojan.Spy.Spynote.jl377
    I am getting pop ups saying "Malware detected. 1 infected file. org.malwarebytes.antimalware"  with an option to Ignore or Remove. 
    Does this mean the Malwarebytes app itself is infected??  I'm getting the same pop up for multiple different files.  
    Inside the app there is a list of detected malware files to be removed.  I removed one as a test and it uninstalled the entire app.
    So I'm a bit nervous about just removing all the threats, some appear to be system files etc.  Would appreciate any advice about how to handle this.
    I have logged a support ticket but thought someone may be able to offer advice in the meantime.
    thank you  
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.