Annew
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Posts posted by Annew
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@mbam_mtbr thanks Nathan, will try again.
I am not sure what you mean by updating the Malwarebytes client (as suggested via DM) Do you mean updating from 3 to 5? Is that just a matter of installing a different app? Is that something you recommend even if this issue is resolved? I assume 5 has more features? Does my premium subscription carry over to 5? (I had forgotten I had premium but must have decided it was worth it! 😄)
Thank you
Anne
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@mbam_mtbr Thanks Nathan, I have done the forced updated and am currently scanning again, I'm only part way through but this time the red threats are not coming up (thank goodness!)
However it appears the same files (which appears to be every app!) are being marked as Android/PUP.Riskware.Generisk.iqiyi
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Hmmm... just found I commented on a thread back in 2020 when I was getting messages and pop ups saying that every app was infected. It turned out to be a false positive. Fingers crossed that is what's happening now! (could I be so lucky?)
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Hi, I have just updated my Malwarebytes app and done a new scan and found heaps of infections relating to Android/Trojan.Spy.Spynote.jl377I am getting pop ups saying "Malware detected. 1 infected file. org.malwarebytes.antimalware" with an option to Ignore or Remove.Does this mean the Malwarebytes app itself is infected?? I'm getting the same pop up for multiple different files.Inside the app there is a list of detected malware files to be removed. I removed one as a test and it uninstalled the entire app.So I'm a bit nervous about just removing all the threats, some appear to be system files etc. Would appreciate any advice about how to handle this.I have logged a support ticket but thought someone may be able to offer advice in the meantime.thank you
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Same, 60 apps infected but they are all genuine. I keep getting pop up warnings about it. Hope this is fixed soon!
Need help with infection: Android/Trojan.Spy.Spynote.jl377
in Mobile Malware Removal Help & Support
Posted
@mbam_mtbr Success! Have just run another scan and have no malware warnings! Thanks again for the support, Nathan. (FYI I still have version 3 at this stage but will upgrade to 5)