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pnoelw

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Posts posted by pnoelw

    Malwarebytes - causing programs to run slowly

    in Malwarebytes for Windows Support Forum

    Posted

    Thanks for the suggestion Porthos. Unfortunately, I don't know how far back to go. My issues have been ongpoing since around October/November last year - probably v3, but i can't be sure. Going back to v3 would i'm sure cause other issues (Windows, etc) and be a real retrograde step. I first reported to this forum in January this year.

    Your link is for 4.0.4.49. Any idea when that was? I was already using 4.0.4 when I first reported in January.

    Regards

    Malwarebytes - causing programs to run slowly

    in Malwarebytes for Windows Support Forum

    Posted

    On 3/4/2020 at 9:29 PM, Porthos said:

    Just as a test delete the schedules and restart (not shutdown and turn on) and turn web protection on until the issue happens again. Like I said just a test.

    Hi Porthos

    Apologies for the delay. I've deleted the scheduled scan and done a reboot/retsart with Web Protection turned on again. It hasn't worked. Issues still the same. So WP off again.

    Regards

    Malwarebytes - causing programs to run slowly

    in Malwarebytes for Windows Support Forum

    Posted

    Good evening, LiquidTension

    Adding PskovNDB 2.0 folder to the allowed list has resolved the issue between Ransomware protection and the Pskov software.

    Obvioulsy the printer/Ransomware protection issue is still there.

    Also note that subsequent to this test MB has updated to 4.0.4.49, update 1.0.19002, component 1.0.823. I rebooted and ran the test again. All still OK.

    Just checked the web protection after the update. Still an issue so web protection remains switched off.

    Regards

    Malwarebytes - causing programs to run slowly

    in Malwarebytes for Windows Support Forum

    Posted

    Good afternoon. Thanks for following up.

     

    Is this machine in an IPv6-enabled environment? I think so. Ipconfig file attached.

     

    Regarding the issue with Ransomware Protection - specifically, which programs are impacted by this? The following are what I have noticed – there may be others.

     

    When I switch on a printer, Windows doesn’t pick it up and it may require a few power cycles to get it onboard. Procmon-log at this link. https://we.tl/t-noqAACo9hM The printer is an HP M1120MFP (same result with HP LJ M175nw printer) and in this instance I powered the printer on and it was not picked up by Windows (watching Devices and Printers). Cycled the printer power switch and this time Windows connected.

     

    2 of the programmes I regularly use process large data files (3Gig+) and produce multiple data files (1,000 totalling 44G+). These used to run and write data smoothly. They now hesitate for 10 secs or more every 20 seconds or so. SpectrumBuilder is the one writing many files and which hesitates for a few seconds every 15 or so seconds. I have used that in the production of the procmon-log. https://we.tl/t-KFtXZUezBR   In this test it was reading one file from G: and writing multiple files to the D:. It paused a few times in the 2mins I ran it.

     

    Latest MB Support Tool log attached.

     

    Regards

     

    Noel.

    mbst-grab-results.zip ipconfig_result.txt

    Malwarebytes - causing programs to run slowly

    in Malwarebytes for Windows Support Forum

    Posted

    Hi Porthos

    I replied yesterday but don't see my post anywhere so here it is again!

    I loaded the latest version component package 1.0.810 yesterday.

    All 4 issues listed above still persist although it does appear to be slightly less "sluggish". But that may be a perception.

    Turning off Web protection and Ransomware protection removes the issues as noted previoulsy.

    Where do we go from here?

    Regards

    Noel.

    Malwarebytes - causing programs to run slowly

    in Malwarebytes for Windows Support Forum

    Posted

    Hello Porthos. Apologies for the delay - other things to attend to today.

    I haven't loaded the beta yet as there were a few negative reports on the beta forum - however I have been trying different Real-time protection switching and have been able to narrow the issues to 2 of the modules.

    Switching off Web protection only - fixed Firefox and programmes checking for updates (the 1st and 4th/last issues detailed in my first message)

    Switching off Ransomware protection only - fixed the printer loading and production/writing of large numbers of data files issues (the 2nd and 3rd issues detailed above)

    I hope this will assist your determination of the problem.

    After tonight, I won't be able to respond again until Tuesday - please bear with me. I can try the beta then if there isn't another solution.

    Thanks and regards

    Noel.

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