Billbo

What is contained in the logs? I have since used the support tool to clean Malware Bytes from my computer, and will redownload it when the problem is resolved. Speed isn't an issue, I would just like to hear something in a few days, maybe by Thanksgiving?

It uploaded logs though. At least it said it did. It uploaded them to that ticket number. Didn't they get there? They went somewhere.

I didn't do it exactly right. But it said it uploaded logs to that ticket number. I didn't get the chance to place them on the desktop though, they just uploaded to you guys automaticslly.

I spoke too soon. Malwarebytes cannot connect to the internet even though I have internet access. The recovery tool installed it, but now I cannot delete it or anything. It is on my desktop but not operational and I cannot manually uninstall it and the recovery tool cannot either. When I tried to redownload it from the site, it says "error" and when I try activating my one license, it says Malwarebytes is not installed. I'm lost.

Yes. It is reinstalled and working properly as far as I can tell. The tool did the trick.

Thanks Porthos, that worked. Wonder what happened the other times to cause problems?

I have a lifetime license for Malwarebytes that has worked well. Today, I got a pop up that said my real time protection was off. I tried to turn it on but the button was not highlighted, so I deleted Malwarebytes and also deactivated it on my home page. It now shows I have one install available. I downloaded it again, and tried to install it, but it will not install. I get an error message that says something to the effect "error, cannot install Malwarebytes on this computer". The computer restarts 3 times before I get that message, and when I check my system, Malwarebyes never really downloaded. I filled out a ticket on this, but haven't heard back yet. Anyone else having this issue? Right now I am operating w/o Malwarebytes installed. Please advise or help if you can.