Rysmith

Have you attempted performing this on any other machines to see if they are able to reach the site? The cloud console does only support itself via Google Chrome currently so any other browsers would not be advisable to use. I would also ensure you meet all the network access requirements on here again for your machines in case anything may have been changed. Access Requirements: Network access requirements and firewall settings for Malwarebytes Nebula platform If you are still seeing a timeout issue you'll likely want to submit a support case with your information so we can look into this further to our business department under: https://support.malwarebytes.com/

Greetings, if we can I would double check you are meeting these requirements on your machine you are attempting to install Malwarebytes with to make sure you are running on the necessary components for installing the product. Minimum Requirements Windows: https://support.malwarebytes.com/docs/DOC-3533 Minimum Requirements Mac: https://support.malwarebytes.com/docs/DOC-3546 If you are meeting all of these requirements then I would try to perform a clean install after using our support tool to clear off any Malwarebytes files on the machine. You can get our support cleanup tool here: https://support.malwarebytes.com/docs/DOC-2387 Then let's re-attempt an install afterwards.