mcloud

AdvancedSetup, Thanks for your all of your help. I ran into some problems with my main notebook and had to focus on getting it fixed first. I ended up just wiping the drive and doing a clean install on the notebook that was having problems. Thanks again.

My HijackThis log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:52:41 PM, on 12/4/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16876) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe C:\WINDOWS\system32\WLTRAY.exe C:\WINDOWS\stsystra.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe C:\PROGRA~1\MYWEBS~1\bar\2.bin\m3SrchMn.exe C:\Program Files\Spyware Doctor\pctsTray.exe C:\Program Files\Lexmark 1200 Series\lxczbmon.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\MySpace\IM\MySpaceIM.exe C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\MySpace\IM\MySpaceIM.exe C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\CTsvcCDA.exe c:\program files\mcafee.com\agent\mcdetect.exe C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\Program Files\Java\jre1.6.0_01\bin\jucheck.exe F:\APPS\Spyware Malware Removers\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL O2 - BHO: ALOT Toolbar BHO - {14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6} - C:\Program Files\alot\bin\alot.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\PROGRA~1\mcafee\SPAMKI~1\mcapfbho.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe O4 - HKLM\..\Run: [Lexmark 1200 Series] "C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe" O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\2.bin\m3SrchMn.exe" /m=2 /w O4 - HKLM\..\Run: [iSTray] "C:\Program Files\Spyware Doctor\pctsTray.exe" O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background (User '?') O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp (User '?') O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?') O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User '?') O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User '?') O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe" (User '?') O4 - HKUS\S-1-5-21-3945719561-367832204-4055775764-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?') O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User '?') O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user') O4 - Global Startup: hpoddt01.exe.lnk = ? O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZSzim029YYUS O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\DOCUME~1\ASHELY~1\MYDOCU~1\Northark\MICROS~1\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\PROGRA~1\mcafee\SPAMKI~1\mcapfbho.dll O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\PROGRA~1\mcafee\SPAMKI~1\mcapfbho.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\DOCUME~1\ASHELY~1\MYDOCU~1\Northark\MICROS~1\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...p1.0.0.15-3.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE -- End of file - 14444 bytes Thanks

Additional attempts to fix this include: Installation of Malwarebytes Anti-Malware. I was able to install but it will not run, "Run-time error '372': Failed to load control 'vbalGrid' from vbalsgrid.ocx. Your version of vbalsgrid.ocx may be outdated. Make sure you are using the version of the control that was provided with your application." I have pulled the drive and scanned it with both AVG Pro 8.5 and Spyware Doctor multiple times on another computer. A few items detected, no major virus infections, mostly just tracking cookies and Adware.Gen from various applications (i.e. Musicmatch). Their was one virus found Dialer.coulomb.Dialer, but it was removed. After putting the drive back into the original computer I was able to install Spyware Doctor, run updates and scan - only tracking cookies found, then removed. Again, here is what exile360 has had me try, but to no avail.

Hi, Here are the problems I am having and my original posts of what I have done so far: My original Post on the Computer Help Forum Another user (Molo5000) was having the problems, here is his list. Any differences in the problems he is having I have highlighted in color It has many problems, the source of which seems to be that the Remote Procedure Call (RPC) service doesn't start. As a consequence Windows Update, System Information, System Restore, User & Accounts control panel, printers, Windows Firewall, ActiveX, and many other things all don't work. I can't install anything. And when I go into Device Manager, Services, or other things like that, I can't view the properties of any items. Almost all services don't work, maybe they depend on Remote Procedure Call too? If I go into Services (only Standard view works), I can see that Remote Procedure Call is set as "Automatic" startup type, but is not "Started" at all. Any attempt to start it manually results in the error "Could not start the Remote Procedure Call (RPC) service on Local Computer. Error 5: Access is Denied". 1. Windows Firewall does not start up as it used to. - Tried turning it on through the Control Panel - Windows Firewall. Error Message: "Windows Firewall settings cannot be displayed because the associated service not running. Do you want to start the windows firewall/internet connection sharing (ICS) service?" If i select Yes, I get "Windows cannot start the ICS service." - Same error occurs when I go through the Security Center. - Trying to start the service manually results in this error: "Could not start the windows firewall connection sharing (ICS) service on Local Computer. Error 1068: The dependency service or group failed to start." 2. McAfee security center was originally installed on the machine, it is active but cannot be opened. I have tried to install AVG Free 9 but it will not install because of the following errors: a: Initialization: Warning Windows Firewall activity checking failed. The RPC server is unavailable. b: Installation: Error: MSVC Redistributables installation failed. Installation of AVG can not continue. 3. Can't get to a Services properties. I can click properties button and do it by the right click menu but nothing happens. 4. Can't copy and or move files and paste in explorer windows. 5. Can't open an IE, no Network Icon on the Taskbar. 6. If I do Minimize any open window, it does not appear in Taskbar, so I need to use the alt-tab key to bring it back. 7. Can't drag and drop icons on the desktop or in any explorer windows. I can select them but can't move them around. 8. No matter how what I open, it does not show up on the task bar. task bar has the Clock, Quick Launch, and a whole bunch of blank space in between. If I had 6 applications up and running I'd only know of one of them due to it being up. Other than that, you have to alt-tab to see what's open. 9. System Restore does not work. Just does not work. Trying to open it give the message "System Restore is not able to protect you computer. Please restart your computer, then run System Restore again." If you try to start the service manually, you get: "Could not start the windows firewall connection sharing (ICS) service on Local Computer. Error 1068: The dependency service or group failed to start." 10. No Sound, the only noise is the old school PC speaker (BEEP). When I view in the "Services", only 2 programs are running. Event Viewer, and Plug and Play. The other are not running or started. When I tried to start manually (like Cryptographic service, RPC, Remote Registry, Machine Debug Manager, TCP/IP NetBIOS Helper, Security Center, IPSEC Services, Print Spooler, Server, and more...), I'm only got an Error message. ("Error 1068: The dependency service or group failed to start" and or "Error 5: Access is Denied"). I can right click the file, wanting to open the properties, but when I click the properties button, nothing happens. I tried to use gpedit.msc, it open and I can view and browse inside, the problem is I can't modified at all. It's seam that it is locked. I've done the chkdsk, it works fine. But not Windows Disk Defragmenter, it can be open but doesn't work, either analyzing or defragmenting. I have been able to install and run Auslogics Disk Defrag, Registry Cleaner and Registry Defrag Thanks

I booted to safe mode and was able to run it successfully from the Admin account. After reboot there was no change, same error message when trying to manually start RPC .

I ran ResetDefaultPerms from a jumpdrive (I cannot copy/paste or drag/drop on the machine). It completed, restarted in normal mode and I was able to do the .reg fix. Restarted the machine, RPC did not start automatically and I still get the same "Error 5: Access is denied" when I try to start it manually. Any additional thoughts? Thanks

Yes I did run it while in safe mode. On a user admin account, not the true administrators account, could that make a difference?

exile360, I am having the same issue as molo500, I have replied with the results of the registry file you posted. For some reason it got bumped to a separate thread http://www.malwarebytes.org/forums/index.p...+Call+%28RPC%29 Thanks again.

exile360, I am having the exact same symptoms as molo5000 on a Dell Inspiron E1505 running XP media center with SP3. After booting to safe mode and attempting to run the reg file you posted I receive the following error: "Cannot import F:\APPS\RPC_Fix\Crypto+RPC Fix Final (Run in Safe Mode).reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes." I have tried removing some of the entries from the reg file in order to wee what was actually able to be entered successfully. Here is what I have found out. The upper and middle entries through the following section (seventh from bottom) install without error. [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcSs] "ServiceSidType"=dword:00000001 "FailureActions"=hex(3):00,00,00,00,00,00,00,00,00,00,00,00,01,00,00,00,00,00,00,00,02,00,0 0,00,60,ea,00,00 "Type"=dword:00000010 "Start"=dword:00000002 "ObjectName"="NT Authority\\NetworkService" "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,2 5,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,76,00,63, 0 0,68,00,6f,00,73,00,74,00,20,00,2d,00,6b,00,20,00,72,00,70,00,63,00,73,00,73,00, 0 0,00 "Group"="COM Infrastructure" "ErrorControl"=dword:00000001 "DisplayName"="Remote Procedure Call (RPC)" "Description"="Provides the endpoint mapper and other miscellaneous RPC services." By including the next entry in the reg file: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_RPCSS\0000\Control] "ActiveService"="RpcSs" This error is given: "Cannot import F:\APPS\RPC_Fix\Crypto+RPC Fix Final (Run in Safe Mode)_edited.reg: Error accessing the registry." By removing the above listed entry (sixth from bottom) and the next two entries (fifth and fourth from the bottom) the last three entries are able to be written to the registry without error. After rebooting there is no change in the system, all original symptoms listed by molo5000 are still present. Any additional help on this matter would be greatly appreciated. Thanks