wauserfriendly

Thank you. I realized it meant something, but thought it might identify personal information about me. By the way (to all). Thank you. I sent in the file to you the other night as requested. I spent time on the phone with apple. We removed the checkmark for the proxy which allowed me to connect without problems. The advisor did not have me remove the abovenamed files, even though I did not feel comfortable with that on my computer, as we never found the code that went to them. At the end of the call, I decided I would reset Chrome to it's initial state and then import bookmarks, etc.,. as she indicated that a Chrome extension was responsible. I haven't had a chance to do that yet. Also, someone mentioned the Better Business Bureau. I used to be one of their greatest fans. Companies would jump through hoops. But as customer service has fallen out of favor, I've had the BBB close cases. A little further digging--the BBB does not require a resolution or customer satisfaction. Brand new companies, if they pay fees to the BBB are automatically given an A+ rating. Companies like the Ritz Carlton, that won't pay receive an F. They used to at least be helpful. But as eacjh "franchise" operates indepenently (some big lawsuits between them), perhaps my memory was based on a different franchise. Or perhaps,. naive. Back to the file paths,. the Advisor seemed to be concerned there were two and led me through removing one. To me, it's the information that was in the file. The process changed the path names, but I should still have my original pics.

I just spent an hour responding to this with lots of references, but the system said my response was consistent with spam, logged me out and I don't have the desire to rewrite it guessing what I may have said wrong. Here are the two attachements.

Howdy, About a year ago, I had installed software in order to work with a survey company. It did not install correctly, and they were not able to help. I uninstalled it, but had problems. Their "solution" was to reinstall the software I could not remove. I did go through my library and remove as many references as I could find. I now have a new Macbook Air and migrated my files over to it. I've been having some internet connectivity problems. In a call to Apple, we discovered that in System Preferences/Network/Advanced/ Proxy Servers, one was checked, which they tell me should not be checked. It is Automatic Proxy Configuration. The url is https://smartpanel.io/static/meter/proxy.pac I unlocked Network, unchecked the Proxy Server, Applied the change and relocked it. It was checked once again. I also tried this with rebooting. When I ran Wireless Diagnostics, one of the files called confined-storelplist had four references to this internet address. Malwarebytes says my computer is clean. 1) What do I do to remove the change in proxy and prevent it from happening again? 2) What may I have exposed myself to? I could probably change the 17,000 passwords I have within the next light year or so. 3) When I search for reviews of this company, there are some complaining about software they could not remove, but any company that puts software on your computer that is hard to find/difficult to remove would be able to post lots of favorable reviews with no problems. When I have tried to "report" companies or websites that install malware, there really does not seem anyone interested. Local law enforcement does not have the capability. Federal agencies just see to want to count how many people have problems and do little. Norton/Symantec declares some sites to be clean, even when downloads ask for access to very sensitive irrelevent information (such as one's keychain). I've even found malware at Apple, Cnet, and other sites I would hope had some integrity. I know it can be hard to track down these folks and there's only so many hours in a day to find people in other countries, but there needs to be some action to keep the action down. Is it just a waste of time to report these things? Where is the best place to report them? 4. I have had trouble with my iPhone with my wifi as well. Might this have changed something in my router/modem? (Airport Extreme) 5. Searching for the name of the company in my library, I found two 220 byte document files called Network Persistent State. The content is as follows: {"net":{"http_server_properties":{"servers":[{"https://smartpanel.io":{"supports_spdy":true}}],"version":5},"network_qualities":{"CAASABiAgICA+P////8B":"4G","CAISABiAgICA+P////8B":"4G","CAYSABiAgICA+P////8B":"Offline"}}}files Should I delete these? 6) What else should I do? Macbook Air 13" 2019 running OSX 10.14.6 Thanks.