[3.8.3 upgrade beware]

Thanks for your reply SPDIF but it is not that simple after installing the 3.83 upgrade without first deactivating my license.  It now tells me that I do not have a subscription to apply my license to.  I have a ticket in so I should get help come Monday.  I believe they will need to clear me at their end.  I have received notices from other users that have experienced the same problem.

[3.8.3 upgrade beware]

I have followed your instructions and created an acct. to which a message said I don't have any subscriptions

I tried to Register a License by adding the License Key and ID to which a message said The Product key is already registered and you don't have any subscriptions

I removed Malwarebytes and then tried to deactivate my license to which a message tells me I have no subscriptions

I am stuck, please advise

[3.8.3 upgrade beware]

3 hours ago, exile360 said:

Greetings,

I'm sorry that you've experienced this issue but we should be able to help you get this problem sorted out.  Please start by creating an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible (assuming you still have access to that email address).  You'll find instructions on how to do so in this support article.  If you can't use the same email address then create an account anyway with your current email address and try adding your license key manually as described in this support article.

If that was successful try deactivating your license key to reset it so that you may use it again by following the instructions in this support article (I'd suggest using the Deactivate all function if available).

If the issue is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license reset and working properly again.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

 

3 hours ago, exile360 said:

Greetings,

I'm sorry that you've experienced this issue but we should be able to help you get this problem sorted out.  Please start by creating an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible (assuming you still have access to that email address).  You'll find instructions on how to do so in this support article.  If you can't use the same email address then create an account anyway with your current email address and try adding your license key manually as described in this support article.

If that was successful try deactivating your license key to reset it so that you may use it again by following the instructions in this support article (I'd suggest using the Deactivate all function if available).

If the issue is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license reset and working properly again.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

I have followed your instructions and created an acct. to which a message said I don't have any subscriptions

I tried to Register a License by adding the License Key and ID to which a message said The Product key is already registered and you don't have any subscriptions

I removed Malwarebytes and then tried to deactivate my license to which a message tells me I have no subscriptions

I am stuck, please advise

[3.8.3 upgrade beware]

After installing this upgrade I ended up with a 14day free trial version.  My life time license is not recognised and I get a message that The usage level has exceeded the maximum installations allowed.

I have tried to remove all installations to no avail and ran the support tool cleaner.