Benj

Thanks for your reply SPDIF but it is not that simple after installing the 3.83 upgrade without first deactivating my license. It now tells me that I do not have a subscription to apply my license to. I have a ticket in so I should get help come Monday. I believe they will need to clear me at their end. I have received notices from other users that have experienced the same problem.

I have followed your instructions and created an acct. to which a message said I don't have any subscriptions I tried to Register a License by adding the License Key and ID to which a message said The Product key is already registered and you don't have any subscriptions I removed Malwarebytes and then tried to deactivate my license to which a message tells me I have no subscriptions I am stuck, please advise

I have followed your instructions and created an acct. to which a message said I don't have any subscriptions I tried to Register a License by adding the License Key and ID to which a message said The Product key is already registered and you don't have any subscriptions I removed Malwarebytes and then tried to deactivate my license to which a message tells me I have no subscriptions I am stuck, please advise

After installing this upgrade I ended up with a 14day free trial version. My life time license is not recognised and I get a message that The usage level has exceeded the maximum installations allowed. I have tried to remove all installations to no avail and ran the support tool cleaner.