RayRay26

Hi. Sorry for the delay, I've been terribly sick. Managed to screenshot, but I don't know if I did it right. Here are the screenshots and the txt file (which had two extensions, .exe and .txt) ProductAgentService.exe.txt

I have downloaded Process Explorer, but don't know what to screenshot. Could you please guide me a little?

Here it is...

Disk and Memory usage seem to be very high.

All ready. Computer performance seems to be getting worse. While running the FRST scan, the window froze up and stopped responding multiple times FRST.txt Addition.txt

Done! Fixlog.txt

Here are the new FRST logs. My laptop is HP 15-BS617TU Disk Drive is TOSHIBA MQ01ABD100 Addition.txt FRST.txt

Hi. Sorry for the delay. Give me a day to post the new logs. I'm out of town. Thank you

I don't usually need Bittorrent, but I was testing it out inside Sandboxie along with a few other applications. I know Sandboxie isn't foolproof, but I believed it gave me some sort of protection by isolating the rest of my machine from the sandboxed programs. But I see that potentially unsafe applications were also found in Autostart locations and Operating memory. Does that mean the programs were able to bypass Sandboxie? Um, if my computer has any built-in tools to check hardware, I don't know of them. Any external tools you recommend I can run? I do remember, when I got the computer formatted a few months ago, they took the hard drive out and connected it via a SATA to USB adapter to another computer, and the hard drive would fail to get detected at times. Also during formatting, they ran into issues and told me the hard drive had failed, though afterwards I gave it to the official HP service centre and they formatted it just fine. Also, there is still that firewall entry of QuickHeal issue even though I uninstalled it. I have since installed Bitdefender on my computer, but the Addition.txt logs still show QuickHeal firewall enabled. I don't understand how it's possible since I have uninstalled the program. Additional scan result of Farbar Recovery Scan Tool (x64) Version: 21-11-2019 Ran by HP (22-11-2019 13:51:46) Running from C:\Users\HP\Desktop Windows 10 Home Single Language Version 1903 18362.476 (X64) (2019-10-08 00:04:51) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-3467432302-549031452-3505806822-500 - Administrator - Disabled) DefaultAccount (S-1-5-21-3467432302-549031452-3505806822-503 - Limited - Disabled) Guest (S-1-5-21-3467432302-549031452-3505806822-501 - Limited - Disabled) HP (S-1-5-21-3467432302-549031452-3505806822-1001 - Administrator - Enabled) => C:\Users\HP WDAGUtilityAccount (S-1-5-21-3467432302-549031452-3505806822-504 - Limited - Disabled) ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Quick Heal Total Security (Disabled - Up to date) {D2F706C8-BC4C-660E-C57B-2E8CE1D9CF6C} AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: Bitdefender Antivirus (Enabled - Up to date) {0E17DB7D-A20F-62CE-B95B-17DB0CDFE318} AS: Quick Heal Total Security (Disabled - Out of date) {6996E72C-9A76-6980-FFCB-15FE9A5E85D1} AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} FW: Quick Heal Firewall (Enabled) {EACC87ED-F623-6756-EE24-87B91F0A8817} FW: Bitdefender Firewall (Enabled) {362C5A58-E860-6396-9204-BEEEF20CA463} Now both Quick Heal and Bitdefender firewalls are showing enabled! How do I remove QuickHeal from my computer?

Here are the two logs from MBAR. I also ran a scan with ESET online scanner, and it found some potentially unsafe applications, which I believe I should not worry about as much? If no, then what can I do to make sure my computer is clean? I don't know what the problem is with my machine; the logs all come back clean, but there are so many performance issues, and today, the computer even refused to start up, getting stuck at the logo screen. I have also attached the ESET log. Any idea why my machine is behaving this way? mbar-log-2019-11-22 (00-52-41).txt system-log.txt eset2.txt

Should I back up my data before running MBAR? Sorry for the late reply. The computer has been very sluggish these days, with Chrome and even Malwarebytes freezing up every now and then. It's frustrating. Is there any reason this could be happening, if the malware logs are clean?

Hi again, Oh, good to hear that. I mainly have two concerns left. One is, I noticed something in the Addition.txt file, it shows Quick Heal Firewall enabled; however, I uninstalled Quick Heal ages ago and when I go to my Windows Security Center it shows that Windows Defender Firewall is on, like it should be. Is Quick Heal not totally gone from my system yet? If so, please help me uninstall it fully and turn Windows Defender Firewall on. Though my computer shows that it's already on. Why this disparity in the Addition.txt file? And secondly, for peace of my mind, I would really like to use a rootkit scanner once on the system, to double-check. The computer is still a bit sluggish, and GMER doesn't run. I have been wanting to run MBAR, but I don't know the exact process it goes, so if you could kindly assist me with it, I would finally be sure that my computer is clean. Thanks a lot for all your help.

Hello, Ran into some problems while running the Fixlist. First of all, when the tool finished scanning and prompted for a restart, I just clicked the OK button and it restarted on its own. I hope that's what you meant when you said restart the system normally. After the restart, the tool did not run again, as you said it would, which makes me think I did something wrong? Secondly, my internet was gone after the restart, and I had to configure the IP settings again for it to work, and during that process, I stupidly turned the network profile from Public to Private. I have switched it back to Public now, I hope I wasn't vulnerable when the network discovery was turned Private as I have heard it's bad for network security if you are not connecting to another computer for file sharing. Third, I saw a lot of document names in the Fixlog with Removed successfully written after them; I hope it was not a document deletion process? I seem to have the files on my computer still, just wanted to confirm. I truly seemed to have botched up the fix process, but here is the Fixlog that was created. Fixlog.txt

Please give me a day to post the fix log. I'll post it by tomorrow

Here are the logs. Addition.txt FRST.txt MBAM.txt AdwCleaner[S00].txt