Jump to content

Moewsaleh

Honorary Members
 View Profile  See their activity

  • Posts

    32

  • Joined

  • Last visited

 Content Type 

Posts posted by Moewsaleh

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    In safe mode : no link working there.

    ws [Version 10.0.22621.1265]
    (c) Microsoft Corporation. All rights reserved.

    C:\Users\usewr>cd win32
    The system cannot find the path specified.

    C:\Users\usewr>curl -v --sslv3 https://cdn.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: cdn.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: cdn.mwbsys.com

    C:\Users\usewr>curl -v --sslv3 https://hubble.mb-cosmos.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: hubble.mb-cosmos.com
    * Closing connection 0
    curl: (6) Could not resolve host: hubble.mb-cosmos.com

    C:\Users\usewr>curl -v --sslv3 https://keystone.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: keystone.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: keystone.mwbsys.com

    C:\Users\usewr>curl -v --sslv3 https://links.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: links.malwarebytes.com
    * Closing connection 0
    curl: (6) Could not resolve host: links.malwarebytes.com

    C:\Users\usewr>curl -v --sslv3 https://malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: malwarebytes.com
    * Closing connection 0
    curl: (6) Could not resolve host: malwarebytes.com

    C:\Users\usewr>curl -v --sslv3 https://my-device.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: my-device.malwarebytes.com
    * Closing connection 0
    curl: (6) Could not resolve host: my-device.malwarebytes.com

    C:\Users\usewr>curl -v --sslv3 https://sirius.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: sirius.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: sirius.mwbsys.com

    C:\Users\usewr>curl -v --sslv3 https://telemetry.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: telemetry.malwarebytes.com
    * Closing connection 0
    curl: (6) Could not resolve host: telemetry.malwarebytes.com

    C:\Users\usewr>curl -v --sslv3 https://iris.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: iris.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: iris.mwbsys.com

    C:\Users\usewr>curl -v --sslv3 https://iris.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: iris.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: iris.mwbsys.com

    C:\Users\usewr>

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    Hello brother, 

    I received email from support telling me to change password and they deactivate my license and asking me to re-activate it.

    _____________________
    I changed my password , i got the verification code to my email , i enter it there and accepted finaly i am in my account "Client Area"

    ____________________

    The first issue is solved which is "i can't login to my account" now i can.

    But

    the second issue is still not solved which is i can't activate my license whatever from client area by adding this device or from my MBA on laptop i am getting this :

    From my account "Client Area" the web :

    image.thumb.png.6acbd8f85e6d10508539920be61f297a.png

    From MBA On my Laptop : 

    image.thumb.png.c6ef1ce2bb11e600fb714ed0168f1f2e.png

    I don't know , i think this is from MBA's side, i think my email stuck in your system or whatever , like the first issue now i can login and before i can't , the support did something and now its solved.

     

    So, i think same for the second issue , you or support need to do something for my email if it's stuck or what , i don't know why can't activate it :( it's already deactivated from my old laptop 

    image.thumb.png.3925184f072dc773834fbe55c9b8f087.png

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    Microsoft Windows [Version 10.0.22621.1265]
    (c) Microsoft Corporation. All rights reserved.

    C:\Windows\System32>curl -v --sslv3 https://cdn.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: cdn.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: cdn.mwbsys.com

    ___________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://hubble.mb-cosmos.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 108.139.79.62:443...
    * Connected to hubble.mb-cosmos.com (108.139.79.62) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: hubble.mb-cosmos.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 403 Forbidden
    < Content-Type: application/json
    < Content-Length: 42
    < Connection: keep-alive
    < Date: Tue, 21 Feb 2023 02:03:36 GMT
    < x-amzn-RequestId: 0e693944-0642-47f7-b855-5bde30f4c9ed
    < x-amzn-ErrorType: MissingAuthenticationTokenException
    < x-amz-apigw-id: Aqry4EwRIAMFRtg=
    < X-Amzn-Trace-Id: Root=1-63f42678-718251b30dc8ec8c7fb9e7d8
    < X-Cache: Error from cloudfront
    < Via: 1.1 d8e9ffe7941d6502afb391439bf6d47c.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: DXB53-P1
    < X-Amz-Cf-Id: -lnlrntqw6TSTrRMJy9n_YqqoPVgDzamE0RpxZsbgiFaNGaXrzcZVg==
    <
    {"message":"Missing Authentication Token"}* Connection #0 to host hubble.mb-cosmos.com left intact

    ____________________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://keystone.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: keystone.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: keystone.mwbsys.com

    ______________________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://links.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 13.35.169.37:443...
    * Connected to links.malwarebytes.com (13.35.169.37) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: links.malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 403 Forbidden
    < Content-Type: text/html; charset=iso-8859-1
    < Content-Length: 12
    < Connection: keep-alive
    < Date: Tue, 21 Feb 2023 02:04:24 GMT
    < Server: Apache
    < X-Frame-Options: SAMEORIGIN
    < Cache-Control: max-age=300, public
    < X-Cache: Error from cloudfront
    < Via: 1.1 8afe69f91cdd2603df7b8ef8fdc876ce.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: FJR50-C1
    < X-Amz-Cf-Id: 9tgEpJ1x6UZ_yqObzzj-Io36_uVtysighHlI3vkiY25oXlgwbTRI1A==
    <
    Server Error* Connection #0 to host links.malwarebytes.com left intact

    __________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 13.35.169.13:443...
    * Connected to malwarebytes.com (13.35.169.13) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 301 Moved Permanently
    < Content-Length: 0
    < Connection: keep-alive
    < Server: CloudFront
    < Date: Tue, 21 Feb 2023 02:04:43 GMT
    < Location: https://www.malwarebytes.com/
    < Cache-Control: max-age=86400
    < X-Cache: Miss from cloudfront
    < Via: 1.1 faaa9f7385cdcf84fb3946948a09e2a6.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: FJR50-C1
    < X-Amz-Cf-Id: END5v7d7bEyCnrBP-GzZLuNqoLB84JroodC8k0t3HXTgDbhqkgrGUw==
    <
    * Connection #0 to host malwarebytes.com left intact

    ________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://my-device.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 54.174.176.152:443...
    * Connected to my-device.malwarebytes.com (54.174.176.152) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: my-device.malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 200 OK
    < Date: Tue, 21 Feb 2023 02:04:56 GMT
    < Content-Type: application/json; charset=utf-8
    < Transfer-Encoding: chunked
    < Connection: keep-alive
    < ETag: W/"c955e57777ec0d73639dca6748560d00"
    < Cache-Control: max-age=0, private, must-revalidate
    < X-Request-Id: d03b74e5-8a76-40fb-9d6d-cd5b45d3d7e5
    < X-Runtime: 0.002329
    <
    {"success":true}* Connection #0 to host my-device.malwarebytes.com left intact

    ______________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://sirius.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: sirius.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: sirius.mwbsys.com

    ______________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://telemetry.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 34.209.239.45:443...
    * Connected to telemetry.malwarebytes.com (34.209.239.45) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: telemetry.malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 404 Not Found
    < Date: Tue, 21 Feb 2023 02:05:37 GMT
    < Content-Type: application/json
    < Content-Length: 43
    < Connection: keep-alive
    <
    {"code":404,"message":"HTTP 404 Not Found"}* Connection #0 to host telemetry.malwarebytes.com left intact

    ___________________________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://iris.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: iris.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: iris.mwbsys.com

    ___________________________________________________________________________________________________________________________

    C:\Windows\System32>

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    You know what i am trying to do, 

    The license i bought it's already activated in my "OLD" Laptop

    My old laptop in another country, and i am in another country.

    ___________
    Thats why, i am trying to reach my account on the web to deactivate the license from my old laptop and to use it in my new laptop.

    but i am facing these issues ,

    before i change dns , i am getting "something went wrong..."

    after changing the dns , ok trying to login by entering my email and passwd and yes i am getting that page asking me to enter the verification code sent to my email , but once i enter the code it says "verification code is incorrect" 

    this making me crazy,

    i can't activate the license by entering it as u told me becuse its already activated in my old laptop.

    >>>>>>>>>> i am using fiber obtic internet connection with 100 MBs speed <<<<<<<<<<

    i never face this issue in my old laptop, only with my new one.

    Hope you do something and fix this for me ... i only want to activate my current MBA and reach my account as normal without any issues.

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    Okay i did them All one by one , and check the following result for each one "seperated" :

    Microsoft Windows [Version 10.0.22621.1265]
    (c) Microsoft Corporation. All rights reserved.

    C:\Windows\System32>curl -v --sslv3 https://cdn.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: cdn.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: cdn.mwbsys.com

    _________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://hubble.mb-cosmos.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 108.139.79.74:443...
    * Connected to hubble.mb-cosmos.com (108.139.79.74) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: hubble.mb-cosmos.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 403 Forbidden
    < Content-Type: application/json
    < Content-Length: 42
    < Connection: keep-alive
    < Date: Mon, 20 Feb 2023 02:04:53 GMT
    < x-amzn-RequestId: a98be681-10f6-4fad-9f45-2915eddff1f7
    < x-amzn-ErrorType: MissingAuthenticationTokenException
    < x-amz-apigw-id: AnZC6FWAoAMFX9w=
    < X-Amzn-Trace-Id: Root=1-63f2d545-3335f41d415b601547a79b19
    < X-Cache: Error from cloudfront
    < Via: 1.1 65edee9bf063a4c6aaeaaa7ad78d7db6.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: DXB53-P1
    < X-Amz-Cf-Id: AGeVEgSFil0EQmzOs5NS7urYqxbVRgKZuuYbMMtN3g9tq9gcM2c5VQ==
    <
    {"message":"Missing Authentication Token"}* Connection #0 to host hubble.mb-cosmos.com left intact

    ___________________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://keystone.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: keystone.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: keystone.mwbsys.com

    ____________________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://links.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 13.35.169.115:443...
    * Connected to links.malwarebytes.com (13.35.169.115) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: links.malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 403 Forbidden
    < Content-Type: text/html; charset=iso-8859-1
    < Content-Length: 12
    < Connection: keep-alive
    < Date: Mon, 20 Feb 2023 02:09:01 GMT
    < Server: Apache
    < X-Frame-Options: SAMEORIGIN
    < Cache-Control: max-age=300, public
    < X-Cache: Error from cloudfront
    < Via: 1.1 2db3123c4cefd91554a1875a9a4be618.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: FJR50-C1
    < X-Amz-Cf-Id: Xm2jJeYUrAknW5vEE1IFo3L6f8tat4RzM6t72-zbST7Q5RGXOgA-vA==
    <
    Server Error* Connection #0 to host links.malwarebytes.com left intact

    _________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 13.35.169.115:443...
    * Connected to malwarebytes.com (13.35.169.115) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 301 Moved Permanently
    < Content-Length: 0
    < Connection: keep-alive
    < Server: CloudFront
    < Date: Mon, 20 Feb 2023 02:09:14 GMT
    < Location: https://www.malwarebytes.com/
    < Cache-Control: max-age=86400
    < X-Cache: GeneratedResponse from cloudfront
    < Via: 1.1 d761f6d12fd9cb2ef9a6358d934bb870.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: FJR50-C1
    < X-Amz-Cf-Id: cH0-O7y4twJh0-s147fEBTR8GCG6nICcT72dGeTFl3yeyHp-gBGZBg==
    <
    * Connection #0 to host malwarebytes.com left intact

    ____________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://my-device.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 52.5.46.187:443...
    * Connected to my-device.malwarebytes.com (52.5.46.187) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: my-device.malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 200 OK
    < Date: Mon, 20 Feb 2023 02:09:25 GMT
    < Content-Type: application/json; charset=utf-8
    < Transfer-Encoding: chunked
    < Connection: keep-alive
    < ETag: W/"c955e57777ec0d73639dca6748560d00"
    < Cache-Control: max-age=0, private, must-revalidate
    < X-Request-Id: 8492c86a-6eb4-46f0-856d-8b004c3ad6d7
    < X-Runtime: 0.002675
    <
    {"success":true}* Connection #0 to host my-device.malwarebytes.com left intact

    _______________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://sirius.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: sirius.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: sirius.mwbsys.com

    _________________________________________________________________________________________________________

    C:\Windows\System32>curl -v --sslv3 https://telemetry.malwarebytes.com
    Warning: Ignores instruction to use SSLv3
    *   Trying 54.213.157.212:443...
    * Connected to telemetry.malwarebytes.com (54.213.157.212) port 443 (#0)
    * schannel: disabled automatic use of client certificate
    * ALPN: offers http/1.1
    * ALPN: server accepted http/1.1
    > GET / HTTP/1.1
    > Host: telemetry.malwarebytes.com
    > User-Agent: curl/7.83.1
    > Accept: */*
    >
    * Mark bundle as not supporting multiuse
    < HTTP/1.1 404 Not Found
    < Date: Mon, 20 Feb 2023 02:09:59 GMT
    < Content-Type: application/json
    < Content-Length: 43
    < Connection: keep-alive
    <
    {"code":404,"message":"HTTP 404 Not Found"}* Connection #0 to host telemetry.malwarebytes.com left intact

    C:\Windows\System32>curl -v --sslv3 https://iris.mwbsys.com
    Warning: Ignores instruction to use SSLv3
    * Could not resolve host: iris.mwbsys.com
    * Closing connection 0
    curl: (6) Could not resolve host: iris.mwbsys.com

    C:\Windows\System32>

     

     

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    WHAT to do with those 

     

    do them in cmd ? as admin ? then what will happen ?

    should i do them all or what ?

     

    explain

     

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    I did change the DNS for IPV4 only then i type the command as shown above.

     

    Can you please tell me and explain to me what do you mean by : And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

    i only changed the ipv4 

    should i change the ipv6 as well as i changed ipv4 !! because in the video youtube you provided he only changed the ipv4 !

     

    EVEN if i changed the both ipv4 and ipv6 , still i can't access my account on the web , after changing the DNS , i enter my email and passwd , then asking me for the verification code sent to my email , i paste the correct code and it tells me "Wrong Verification Code" 

     

    So what now

    Something went wrong. || Unable to Contact Licsense server.

    in Resolved Malware Removal Logs

    Posted

    even after the scanning online and after removing the two files from my laptop , the issue is still as it is ,

     

    1- I can't access my account on the web (By receiving the code on my email, i enter it and tells me wrong code :/) 

    2- From the MBA App i click on Activate the license , i enter my email and the passwd and it tells Unable to contact license server :/

     

    I don't know whats wrong with my laptop , it's New fresh laptop , why i need to change the DNS , why i need to scan online for infected files since it's 2 days Age.

    I don't know, if you can remote my laptop by Team Viewer and solve it , i will be appreciated.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.