Can you tell this to my kids?! Thank you for your response kimsland. I understand exactly what you are saying as I spent many years as the head of an IT department myself. Of course it is far easier and faster to repair something yourself (if you know what you are doing) then trying to explain to someone else how to fix it ... especially when you are only online and don't even have access to the computer. In no way am I criticizing what the tech people do in this forum or any other such forum. I find these people extremely patient and knowledgeable. They are exceptional professionals. And I understand that, if they had access to the computer with the problem, it would be a much more efficient process for them to fix it. But that is part of my point. The idea of the software is to avoid the need and inconvenience of having to have someone have access to your computer. Yes, MBAM does seem to remove many malwares, and I have no doubt it is one of the best at this. But, in my opinion, based on my own experiences, the best is still nowhere near good enough. Too many things are left behind, and it doesn't seem that, even after months of waiting, those things will ever be removable through the software. And manual removal is just not feasible for many people given the time and risks involved and the fact that many cannot perform even simple tasks to assist. One last comment... MBAM is exemplary because it provides a free version that is very useful in itself (within the limitations I described above that is). I wish all of the virus/trojan/malware software developers offered the same generous option. I can't say I have tried them all since I can't buy so many of them, but by using many of the top rated ones, it appears to me that they all suffer from the same problem I described.