PooJam

I was able to run Combo-Fix and the log is attached however it needed to download Microsoft recovery tool? however I could not connect to the internet while it was running so that part didn't run. Should I try to run HijackThis? I tried it before and it ran for a second then disappeared then would not open. If I reinstall it I can try to run it again. Thank you, PooJam ComboFix.txt

I downloaded Combo-Fix to the desktop however when I went to run it it said the Norton Antivirus was running and to shut it down first, I can't get norton to run so I didn't realize that it was running - I did look in the processes for something to do with Norton but I didn't see any. I uninstalled Norton and restarted in safe mode when I tried to run Combo-Fix it again said that norton was running. So I didn't dare run it until I wrote to you. Thank you, PooJam

I was able to run the renamed file and update it, however when I tried to perform the quick scan it disappeared after only a second and now it will not run. It says that Windows cannot access the specified path or file. I tried renaming it to explorer.exe however it said that I didn't have permission to rename the file and that I would need to be the Administrator however I am the Administrator so I downloaded it again and renamed during the download. It did the same thing ran, updated, scanned for 1 second then disappeared and then won't run again. Thank you for your prompt reply. I apologize that I didn't get back to you sooner. PooJam

HijackThis ran for a second before it shut down and now will not run. Glary Utilities ran for about a second before it too was shut down and now will not run. RootRepeal ran for about a second before it was also shut down and now will not run. They all say that the path or root is invalid. I don't know what virus I have and I don't know how to find out. I would appreciate any suggestions on how to at least find out what virus I have. Thank you.

I don't know and I don't know how to find out. Any suggestions would be greatly appreciated.

I tried RootRepeal and it will run for only about 1/2 a second before it disappears.

I have tried several different anti-virus applications Malwarebytes - won't run Renamed executable - still won't run (it has run in the past) AVG - won't run Norton 2009 - ran in safe mode didn't find anything updated to Norton 2010 - won't run Microsoft Malicious Software removal tool - started to run then disappeared - now won't run ran Dr. Web Live CD - didn't find anything ran Avira AntiVir Live CD - didn't find anything Please help! Thank you.