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About EthicalPrivate

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  1. Hi Guys, Our MSP partner try to rollout a new setup of Malwarebytes to another business, but when I run the network discovery tool it is coming up with connections from the first business that we did, as shown in below screenshot These are completely different businesses, different sites, different states, no VPN connections between them. I am connecting to the server using RDP, so no residual connection on my end. Please let me know what is going wrong here. D&D tool is installed locally on the customer server and there's no other connection to the other business displayed.
  2. HI, May I know if there's a cleanup utility tool for MAC OS? We had deployed EPP on our MAC and seen it online on the Cloud Console. However, threat scan on the device are always failed. I'm planning to uninstall it using cleanup utility tool and see if this can resolve my issue. Thanks.
  3. I run an Endpoint Summary Report for Month, Weekly and Daily however it seems that the numbers of Endpoint did not match. On the Dashboard i have 32 endpoints but on Summary report it shows 16 devices only.
  4. There's no C:\ProgramData\Malwarebytes Endpoint Agent path as well after installation even though it says successful. It is kindly weird because the following sites are already whitelisted on the firewall and the other machines was succesfully installed and they are on the same subnet. When we installed a 6 machines, the remaining is successful but the tray icon not appear even in the Cloud Console.
  5. Hi, I have an issue regarding on the MWB EPP deployment using Endpoint Agent Deployment Tool. I have a problem regarding on pushing the client through Deployment Tool. For the first 6 deployment we can push it to the machine using the Network scan method, however when we installed a 6 machines already the EPP did not appear to both Cloud Console and to the notification icon that Malwarebytes was installed on machine itself. I look in the path where the agent installed but it doesn’t appear as well. The logs shown on the Deployment Tool says that it was successful. Here's the logs fr
  6. Sorry it's already detected. I need to know if the file was be able to decrypt
  7. This is the sample file. if i tried to scan it with MBEP it can't detect as a ransomeware or malware. I change the extension to .doc to upload the file alphagen.rpt.id-D6DA6244.[backfile@protonmail.com].doc
  8. Hi Aura, This is the result. https://id-ransomware.malwarehunterteam.com/identify.php?case=de63acfe5e8021f851155c770e22cf3f3412116b
  9. I'm still awaiting for the end user to send the sample files.
  10. Hi Aura Thanks. I will send it to you shortly
  11. My machine are infected by a ransomeware having .arrow extension. Do you have any decryptor for this type of ransomeware? I tried to scan using EPP but it was not detected
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