nigebirch

Thank you for the quick answer, Devin. Not sure what you meant about those being "old leftover files." Fortunately, I have not seen this error in Event Viewer since 1/19/2018. Might it have resolved itself? NB

Hi, Devin Collins, Still getting this general kernal error in Event Viewer. I get it several times a day (usually about four times): {Registry Hive Recovered} Registry hive (file): '\??\C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\S-1-5-21-3104806541-1533417482-1089993493-1002-01242018161438260-ntuser.dat' was corrupted and it has been recovered. Some data might have been lost. Have you had time to investigate this? Thank you, NB

I'm glad you could help, too. Although this has been solved, I found another problem. This has been recurrent and the reason I uninstalled and did a clean install of MBAM about 5 days ago. I haven't seen this error in Event Viewer until today again: {Registry Hive Recovered} Registry hive (file): '\??\C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\S-1-5-21-3104806541-1533417482-1089993493-1002-01192018172735318-ntuser.dat' was corrupted and it has been recovered. Some data might have been lost. Any idea what's going on here? Thank you.

Clicking on it worked, thank you. Kind regards, NB

I'll wait for your team's analysis, thank you. I've already done the uninstall/reinstall and my license info was re-entered. Re sliding/clicking: I am sliding the button to ON (green). It stays there until I leave the tab or app. Thank you.

Thank you. Logs are attached. mb-check-results.zip

I am unable to get the Rootkit Scan feature in Premium to stay ticked when I move the slider to ON. If I exit the program, when I go back, it is OFF again. Even if I do NOT exit the program and just click on another tab, when I go back to the PROTECTION tab, it is OFF again. Neither am I am to set STARTUP to delay by 15 seconds. Again, I turn Delay ON with the slider and enter 15 seconds, but same things happens, when I leave the tab, it turns OFF again. I have reinstalled this program, and it has NOT corrected the problem. Thanx for any help.