Hello,
So unfortunately I accidently got my first virus on my computer. I ran Malwarebytes, Microsoft removal service tool, and SuperAntiMalware. Malwarebytes detected a lot of it on the first scan, but every time I launched Chrome pop ups would still exist. I checked Chrome extensions to find out that an extension is also behind it, but when I tried to remove it, it says it was installed by an administrator. I never downloaded such a thing. Every time I scan Malwarebytes and google Chrome is installed, the virus pops up. However, if chrome is not installed, Malwarebytes doesn't detect anything. I would normally just try to reboot or in worse case scenario reinstall, however I can't even get to the windows boot menu. I hit reset this pc in windows settings and nothing happens or pops up like it should. I also have a bunch of windows processes that have no name, and which lead to svrhost.exe when I go to the original file location, but take up memory on the computer which never used to be there.
I found that my situation is very similar to this users, with random names appearing in the task list as well, however I cannot access the troubleshoot windows boot menu. Lastly when I try to go to the original file location of the weird named processes and try to delete them, I don't have access to do so. Any help would be appreciated!!!