sbwu

It seems no big difference. Attached please find the results. Shortcut.txt mb-check-results.zip AdwCleaner[S46].txt FRST.txt Addition.txt

It works. Thanks! Attached please find the results. mb-clean-results.txt

Unfortunately, not work. Attached please find the results. FRST.txt Addition.txt Shortcut.txt mb-check-results.zip

Thanks. attached please find the scan results. FRST.txt Addition.txt Shortcut.txt mb-check-results.zip

I just encountered this problem last night. Attached please find the scan results by FRST and mb-check. mb-check-results.zip Addition.txt FRST.txt

Thanks, Ron, I configured Malwarebytes-related exclusions within Kaspersky product. Run adwcleaner again, "PUP.Optional.Legacy" was found. Tried to kill it, but still fail ('unhandled unknown exception error").

It seems no update. Right?

STEP 1: done. STEP 2: fail due to AdwCleaner ''unhandled unknown exception error" STEP 3: done. Attached please find the results. Addition.txt FRST.txt Shortcut.txt AdwCleaner[S41].txt Malwarebytes 3 Export Summary.txt

"PUP.Optional.Legacy" was found by AdwCleaner. I tried to kill it, but fail ('unhandled unknown exception error"). Attached please find the files & screenshot. Please help. Thanks. mb-check-results.zip Addition.txt FRST.txt AdwCleaner[S40].txt

Attached please find the updated mb-check-results. Hope it helps. mb-check-results.zip

Sorry, I made mistake. Issues on "pup.optional.cleanserp.chrprst" were solved. But issue on "PUP.Optional.Legacy" is not yet solved.

Exactly.

Yes, it works. Thanks for your supports.

BTW, I tried to fix this problem, but the cleaning process stopped suddenly (shown as attached screenshot). Please help.

I guess it is kaspersky total security.

Thanks. Attached please find the mb-check-results. mb-check-results.txt mb-check-results.zip

Attached please find the problem I encountered. I tried to kill it, but fail. Please help. AdwCleaner[S38].txt

Attached please find the problems I encountered. I killed them so many times, but in vain. Please help me. Thanks.