Steaming-Chris

Hello Devin After a plumbing issue in the basement this weekend (thankfully nowhere near my laptop), I’m back on the case. I apologise if this seems long-winded, but I wanted to show the steps taken. I had left the laptop on over the weekend and pleasantly surprised, in addition to see a pink pop-up saying “Scan Complete”, together with multiple green pop-ups saying Website Blocked. (What was interesting that the Domain name and IP Address remained the same but the port number was changing) Rebooted into safe mode, alas “F-8” did not function Logged in and selected the desktop icon, checked the Task manager and Mbam.exe was running, the main app opened. First success. Insert Task Mgr 20171002 1 Here Insert Task Mgr 20171002 2 Here Tried to search for info to select “RootKit” on. In the essence of time I started a Scan While the scan was in progress was able to download FRST – mbar-1.09.3.1001,exe Second success Insert Download listing Here However, when selected a window popped up then immediately closed. The Scan found three infections. Saved report file. Selected Quarantine infections, then rebooted laptop. Insert MB Scan Report Here Re-selected FRST – mbar-1.09.3.1001,exe a window popped up and stayed open. Third success Selected Update and started a Scan Insert Scan In Progress Here Scan finished with No Malware Found. Fourth success FRST produced a “mbar” folder on my desktop and produced a system log, included. My laptop problems where with the three infections and once quarantined, removed, and rebooted, I seem to be back to normality. Thank you for your help and advice. Regards Chris MB Scan 20171002.txt system-log.txt

Hello Devin Working my way through the instructions, at section 4 4 Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop With both Google Chrome and MS-Edge both browser apps close down when selecting the Download FRST link. Even pasted the instruction into MS-Word and selected Ctrl+Click on the link and a browser pops-up then immediately shuts down. Are the other suggestions please ?

Hello Everyone I had cause to load the latest Malwarebytes (free Home edition) to my laptop – Windows-10, 64 bit o/s, and 6Gb RAM I clicked on the Desktop shortcut icon, nothing happened Verified the Task Manager and the app was running. Suspected that an infection was stopping the Malwarebytes to “open” Checked the Forums, read https://support.malwarebytes.com/docs/DOC-1112 Malwarebytes Clean Uninstall Tool (MB-Clean), Followed all the instructions, laptop rebooted Selected Yes to the prompt to install Malwarebytes 3 Again, I clicked on the Desktop shortcut icon, nothing happened. The Malwarebytes app doesn’t open Insert screen shot picture 1 here Verified the Task Manager and the app was running. Insert screen shot picture 2 here And Background Processes Insert screen shot picture 3 here Something is happening though as occasionally I get the pop-up in the bottom right corner of the screen, as follows Insert screen shot picture 4 here If I select “Manage Exclusions” nothing happens Is this normal for the latest version of software to run in the background with no user control of the application ? Please help, thank you Regards, Chris