pithy_prolix

I downloaded the offline installer, installed, and ran a scan successfully. FYI - I previously did the same thing - used the offline installer - on the other computer that would not update and it worked as well, but without having to go through these troubleshooting steps. I haven't had any other issues for the past few months with either of these computers and the Malwarebytes update issue started happening at the same time with both. We did change our ISP around the same time but it is hard for me to imagine that could be the issue. Please note that Malwarebytes was reporting a successful installation (as in the screenshot in my original post) when the installation actually failed. And automatically launching a second installation process is something that should have never happened. These are clearly issues with the Malwarebytes installer. Thank you for pointing out the networking errors - I will take a look.

App Explorer is not there. See requested attachments. I just pointed my computer to one of the DNS servers you recommended. Addition.txt FRST.txt

Thanks. I've done a reboot after running Farbar:FIX since it is requested at the end of the log file. Fixlog.txt

Thanks for that. There must be some issue with how it is registered. I'll have to explore how to remove it. The two files requested are attached. Addition.txt FRST.txt

I don't see Bonjour listed in Control Panel > Programs > Programs and Features There's a significantly larger D: drive - the main problem is software that will not allow installation on drives other than C:. Regardless, I've been delaying replacing the OS drive because of the hassle of reinstalling the OS, software, etc. attached Fixlog.txt

I have no files called FRST or FRST64. I do have FRSTEnglish.exe in my download folder and a folder c:\FRST\. What are you referring to, please?

I'm confused. Are these things necessary to get Malwarebyte installed, or general advice, or a mixture? I've had no problems updating Malwarebytes until recently and I haven't changed anything on this machine for a long time, other than Wiindows updates.

@Porthos Thanks for the response. I followed your instructions. Now it gets to 19% and a dialog pops up "Installation has failed ..." and asks to restart and run the installer again, which I did and same thing happens, i.e. 19% - same failure dialog. One thing I forgot to mention is that I installing it to the default path but on my D: drive.

I am a licensed user. On two different computers I tried to update to 4.5.8 and when the first installation process says it is finished it opens a second process + installation dialog and it gets stuck at 5%. I downloaded the latest Support Tool, ran 'Clean', downloaded the latest installation file, and tried installing from scratch. Same thing happens and nothing gets installed. I've attached the logs gathered by the Support Tool after the failed installation attempt on one of the computers. mbst-grab-results.zip

Yes, sorry about inadvertently leaving off the last digit of the support ticket number.

Thanks for replying. There are 2 issues, one is a licensing issue and the other may or may not be a licensing issue, I'm not sure. The possible non-licensing issue is this (copying and pasting from communication on the support ticket): "I just tried activating the license for which the key was reactivated. I am in Thailand and I was only able to reactivate it when I turned on my VPN - I connected the VPN to a US-based server. And now, even though I was able to activate it, when I try to launch it I get an error, "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help.", unless I connect to the Internet with the VPN."

I sent an email 2 days ago asking for an update but still haven't heard back. This is very frustrating. What should I do?

If I could still see it that would be great if you could hide it - I'd like to be able to continue to refer to your "tips, tricks, advice and recommendations" post. Thanks again for your help! # DelFix v1.013 - Logfile created 22/08/2017 at 11:18:35 # Updated 17/04/2016 by Xplode # Username : Brian - BRIAN-TOSHIBA # Operating System : Windows 10 Home (64 bits) ~ Activating UAC ... OK ~ Removing disinfection tools ... Deleted : C:\FRST Deleted : C:\AdwCleaner Deleted : C:\Users\Brian\Desktop\mbar Deleted : C:\Users\Brian\Desktop\Addition.txt Deleted : C:\Users\Brian\Desktop\AdwCleaner.exe Deleted : C:\Users\Brian\Desktop\Fixlog.txt Deleted : C:\Users\Brian\Desktop\FRST.txt Deleted : C:\Users\Brian\Desktop\FRST64.exe Deleted : C:\Users\Brian\Desktop\JRT.exe Deleted : C:\Users\Brian\Desktop\JRT.txt Deleted : C:\Users\Brian\Downloads\AdwCleaner.exe Deleted : C:\Users\Brian\Downloads\adwcleaner_7.0.1.0.exe Deleted : C:\Users\Brian\Downloads\JRT.exe Deleted : C:\Users\Brian\Downloads\rkill.exe ~ Creating registry backup ... OK ~ Cleaning system restore ... Deleted : RP #58 [Installed Sawbuck | 08/19/2017 00:37:12] Deleted : RP #60 [JRT Pre-Junkware Removal | 08/22/2017 14:02:27] Deleted : RP #61 [JRT Pre-Junkware Removal | 08/22/2017 16:13:02] New restore point created ! ~ Resetting system settings ... OK ########## - EOF - ##########

No questions, thanks. For privacy purposes I'd like to delete a couple of the logs posted here with my file listings, ok?

As far as I can tell, so far my system seems to be behaving well. There are no other known issues. Thanks SO much for your help! You are awesome! Fix result of Farbar Recovery Scan Tool (x64) Version: 20-08-2017 Ran by Brian (22-08-2017 10:25:22) Run:3 Running from C:\Users\Brian\Desktop Loaded Profiles: Brian (Available Profiles: Brian & Visitor & ritth & Administrator) Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: CreateRestorePoint: HKU\S-1-5-21-2340714019-90266250-1892775629-1001\...\RunOnce: [Application Restart #4] => C:\Users\Brian\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resour (the data entry has 583 more characters). HKU\S-1-5-21-2340714019-90266250-1892775629-1001\...\RunOnce: [Application Restart #3] => C:\Users\Brian\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resour (the data entry has 583 more characters). CustomCLSID: HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856}\InprocServer32 -> C:\Users\Brian\AppData\Local\Google\Update\1.3.30.3\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\Brian\AppData\Local\Google\Update\1.3.31.5\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\Brian\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\Brian\AppData\Local\Google\Update\1.3.33.3\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\Brian\AppData\Local\Google\Update\1.3.32.7\psuser_64.dll => No File CustomCLSID: HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Brian\AppData\Local\Google\Update\1.3.29.1\psuser_64.dll => No File Task: {271FF503-28F7-46C0-86D4-2E200D87B684} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION Task: {5BBE0528-D6F0-4A38-B0CF-777678AF81DE} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION Task: {7ECBFC65-6911-4F79-A0CC-BBF1304129EB} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION Task: {97B36776-F0B2-4F3E-8669-7C905334F9E7} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION Task: {B787013F-9ADF-4B92-8168-2ED1503F01D5} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION HKU\S-1-5-21-2340714019-90266250-1892775629-1001\...\StartupApproved\Run: => "GoogleChromeAutoLaunch_E704DBED5E0C912807FC860B26288AE5" FirewallRules: [UDP Query User{74E86A7C-C137-4609-B996-606D89D32B5E}C:\users\brian\appdata\local\temp\joib2e1.tmp\join.me.exe] => (Allow) C:\users\brian\appdata\local\temp\joib2e1.tmp\join.me.exe FirewallRules: [TCP Query User{9544E57A-7EDA-4AD0-9D69-F0FC2B76DEDA}C:\users\brian\appdata\local\temp\joib2e1.tmp\join.me.exe] => (Allow) C:\users\brian\appdata\local\temp\joib2e1.tmp\join.me.exe FirewallRules: [UDP Query User{E18E3EA5-A7C1-42EB-8010-AE164289F693}C:\users\brian\appdata\local\temp\joi6ace.tmp\join.me.exe] => (Allow) C:\users\brian\appdata\local\temp\joi6ace.tmp\join.me.exe FirewallRules: [TCP Query User{2A9752AF-DB1B-4F50-9D04-2A7D9791D7E1}C:\users\brian\appdata\local\temp\joi6ace.tmp\join.me.exe] => (Allow) C:\users\brian\appdata\local\temp\joi6ace.tmp\join.me.exe EmptyTemp: ***************** Processes closed successfully. Restore point was successfully created. HKU\S-1-5-21-2340714019-90266250-1892775629-1001\Software\Microsoft\Windows\CurrentVersion\RunOnce\\Application Restart #4 => value removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001\Software\Microsoft\Windows\CurrentVersion\RunOnce\\Application Restart #3 => value removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856} => key removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4} => key removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247} => key removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04} => key removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA} => key removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{271FF503-28F7-46C0-86D4-2E200D87B684} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{271FF503-28F7-46C0-86D4-2E200D87B684} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5BBE0528-D6F0-4A38-B0CF-777678AF81DE} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5BBE0528-D6F0-4A38-B0CF-777678AF81DE} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfig => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{7ECBFC65-6911-4F79-A0CC-BBF1304129EB} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{7ECBFC65-6911-4F79-A0CC-BBF1304129EB} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\launchtrayprocess => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{97B36776-F0B2-4F3E-8669-7C905334F9E7} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{97B36776-F0B2-4F3E-8669-7C905334F9E7} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxcontent => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{B787013F-9ADF-4B92-8168-2ED1503F01D5} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B787013F-9ADF-4B92-8168-2ED1503F01D5} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent => key removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\GoogleChromeAutoLaunch_E704DBED5E0C912807FC860B26288AE5 => value removed successfully HKU\S-1-5-21-2340714019-90266250-1892775629-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_E704DBED5E0C912807FC860B26288AE5 => value not found. HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{74E86A7C-C137-4609-B996-606D89D32B5E}C:\users\brian\appdata\local\temp\joib2e1.tmp\join.me.exe => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{9544E57A-7EDA-4AD0-9D69-F0FC2B76DEDA}C:\users\brian\appdata\local\temp\joib2e1.tmp\join.me.exe => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{E18E3EA5-A7C1-42EB-8010-AE164289F693}C:\users\brian\appdata\local\temp\joi6ace.tmp\join.me.exe => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{2A9752AF-DB1B-4F50-9D04-2A7D9791D7E1}C:\users\brian\appdata\local\temp\joi6ace.tmp\join.me.exe => value removed successfully =========== EmptyTemp: ========== BITS transfer queue => 0 B DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 48770270 B Java, Flash, Steam htmlcache => 10460042 B Windows/system/drivers => 170710214 B Edge => 63035746 B Chrome => 558680065 B Firefox => 0 B Opera => 0 B Temp, IE cache, history, cookies, recent: Default => 0 B Users => 0 B ProgramData => 0 B Public => 0 B systemprofile => 5337088 B systemprofile32 => 0 B LocalService => 16454 B NetworkService => 1492542 B Brian => 529698736 B Visitor => 9184 B ritth => 24173224 B Administrator => 23288 B RecycleBin => 1148958989 B EmptyTemp: => 2.4 GB temporary data Removed. ================================ The system needed a reboot. ==== End of Fixlog 10:33:49 ====