Blu3220

Hi again Ron, received the email and MB is now up and running again. Support is going to hook me up with a specialist to get to the root of the problem of it going belly up every couple of weeks so thank you very much for doing that for me. Also to all those that replied and helped me out. Porthos, Gonzo, Telos and Firefox, guys thank you very much for your time and effort. It has been very much appreciated.

Hi Ron and thank you for taking the time to do this for me. The ticket number is 2033854

Hi Telos, yup I have replied to every email they have sent me. It's now been 5 days without MB on my computer

Hi Gonzo and thank you for your reply. I have MB support on my safe senders list so it won't go into my junkmail/spam folder. Just in case though I checked my junk/spam folder and it is empty. I'm getting the impression from the email they sent that they think the issue is resolved when it isn't.

What on earth is going on with MB support? They have just sent me an email which asks, and I quote " Hello, Just checking in. I was wondering if you need further assistance or have more questions, just let me know and I'll be happy to help! Thanks! Malwarebytes Consumer Support" Given that the issue hasn't been dealt with I'm kind of at a loss as to why they are asking me this.

I would always use the deactivation before I did an un-install/re-install of MB, I learned that the hard way. Thing is MB support told me that if I did the deactivation I wouldn't have the problem I have now. So much for that little gem of information.

Don't know if the logs will still be accessible as I've re-installed MB, capture below is where It's at right now. Besides my main issue is with my key and ID being blocked, as this isn't a yearly subscription key and ID I don't see why it is limited to the number of times it's re-installed on my computer only. However if we can fix the issues MB has without all the messing about every couple of weeks more the better.

Hi Porthos, hey I don't mind doing what it takes to get things fixed. However I will say I have jumped through all these hoops before with tech support and it hasn't fixed the problem. As for my support ticket, doesn't them being busy and taking 2-3 days to get back to us tell you anything? It says to me that if they are that busy they are having to deal with a lot of people because their product is having a lot of problems. Like I said though whatever it takes to fix the problem but if I could I would go back to the old MB I would, never had a problem with it.

Hi Porthos and thank you for the prompt reply. I contacted support yesterday by email and am now awaiting their reply. The problem as I see it is that none of this should be happening, especially with the type of premium account I have. Also the fact that they say that it may take a couple of days to reply doesn't inspire confidence either, it makes one wonder if the product has so many complaints it takes them days to get around to fixing. Computer is now vulnerable to attack while waiting for them to sort things out.

Every couple of weeks or so there is a problem with something in MB premium not switching on, no matter what I do, whatever it is that is not working always requires un-installing MB and then downloading and re-installing. the program again. The license key and ID I have is a non subscription key and ID, meaning it was bought before the subscription thing came in. The last time there was a problem I went through the process of un-installing and re-installing but when I entered my key and ID numbers it came back as "key had been used too many times". I contacted support and they fixed it for me, they also told me that in future to deactivate the key and ID before doing the fresh install and this would avoid my key and ID being rejected on activation. So again MB goes down yesterday, web protection won't turn on, so I deactivate the key and ID, do a fresh install. So much for the advice I was given last time this happened! When I go to activate my key and ID I get the message again that "your key has been used too many times" . Well yeah it's been used too many times because MB keeps screwing up. Does anyone know of a fix for this because to be honest I am on the verge of binning MB and finding something else. The old MB worked just fine as far as I see it and wasn't broken, so why the heck did they try and fix it.