[ask.com / aol.com]

This is the first time I"ve been able to get back to this.... and when I tried FRST...... it said it was incompatible with my operating system... and to try FRST64

This is insanity.  I saw all the other forums on this virus... is this new?  Does anyone get rid of it?

[ask.com / aol.com]

I just tried to run the frst.exe and I got a warning ... my computer protected me from this site....  Should I ignore that warning?

 

this is CRAZY.... I don't know who to believe or what to do....   all I know Is I just spent good money and am infected... and you want me to go somewhere ELSE to get results....  Does Malwarebytes Premium protect from Pup.Optional.Legacy?

[ask.com / aol.com]

AdwCleaner[C59].txt

[ask.com / aol.com]

I just reread your instructions....  I got to Press the Scan button. 

 

• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.

attach it to WHAT reply?

• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.

WHAT ARE YOU TALKING ABOUT.... I am not usually considered a stupid person.  But you people all talk to each other in terms that are known only to others in the field.  I have absolutely no idea what to do.

• Please attach the Additions.txt log to your reply as well.

WHAT reply>.. again... what are you talking about?

[ask.com / aol.com]

How am I supposed to know not to comment on someone else's thread?  I am not an expert, but a disgruntled customer.  Just logging in was a nightmare... it asked which number is in the middle....  of 4 6 8.....  I put 6 ... I got an Error message.

So when I get malware like Pup.Optional.Legacy..... malwarebytes doesn't protect me... OR notify me of the threat.  I have to download something else?   Also, this is the first time adwcleaner didn't work.   I don't understand. 

[PUP.Optional.Legacy]

I have Pup.Optional.Legacy as well.... it keeps coming up when I use adwcleaner... I have the newest version.. 7, something;

and I just bought the premium Malwarebytes... and it says no THREATS..... what gives?   I tried to read the above... but I have no idea what any of you are talking about.

Is malwarebytes just another scam?

[ask.com / aol.com]

I just paid for premium Malwarebytes....  same problem.  Pup.Optional.Legacy....  is 2 threats coming from ask.com when I use adware cleaner..... but a scan of my NEW IMPROVED Malware Premium ... shows nothing.... computer is slow and freezes.

AND I just spent a half hour getting past your robot proof sign in for help.... this is NOT going well.

Why do I have Pup.Optional.Legacy .... infecting my computer... and malware says NO threats