cward

This is the first time I"ve been able to get back to this.... and when I tried FRST...... it said it was incompatible with my operating system... and to try FRST64 This is insanity. I saw all the other forums on this virus... is this new? Does anyone get rid of it?

I just tried to run the frst.exe and I got a warning ... my computer protected me from this site.... Should I ignore that warning? this is CRAZY.... I don't know who to believe or what to do.... all I know Is I just spent good money and am infected... and you want me to go somewhere ELSE to get results.... Does Malwarebytes Premium protect from Pup.Optional.Legacy?

AdwCleaner[C59].txt

I just reread your instructions.... I got to Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. attach it to WHAT reply? The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. WHAT ARE YOU TALKING ABOUT.... I am not usually considered a stupid person. But you people all talk to each other in terms that are known only to others in the field. I have absolutely no idea what to do. Please attach the Additions.txt log to your reply as well. WHAT reply>.. again... what are you talking about?

How am I supposed to know not to comment on someone else's thread? I am not an expert, but a disgruntled customer. Just logging in was a nightmare... it asked which number is in the middle.... of 4 6 8..... I put 6 ... I got an Error message. So when I get malware like Pup.Optional.Legacy..... malwarebytes doesn't protect me... OR notify me of the threat. I have to download something else? Also, this is the first time adwcleaner didn't work. I don't understand.

I have Pup.Optional.Legacy as well.... it keeps coming up when I use adwcleaner... I have the newest version.. 7, something; and I just bought the premium Malwarebytes... and it says no THREATS..... what gives? I tried to read the above... but I have no idea what any of you are talking about. Is malwarebytes just another scam?

I just paid for premium Malwarebytes.... same problem. Pup.Optional.Legacy.... is 2 threats coming from ask.com when I use adware cleaner..... but a scan of my NEW IMPROVED Malware Premium ... shows nothing.... computer is slow and freezes. AND I just spent a half hour getting past your robot proof sign in for help.... this is NOT going well. Why do I have Pup.Optional.Legacy .... infecting my computer... and malware says NO threats