kysub

No, I am sorry I won't be an unpaid beta tester or a quality assurance customer. As I monitor this issue, it appears your company released a flawed version of your software. So far, all I have seen posted on your "support" forums here is: uninstall, reboot and reinstall the same flawed version. I see each and every time you ask for your customers to upload their personal info/logs from their computer systems to here, without any update to your flawed software. I am not sure what to think of your company at this point. It appears to me/us (the paying customers) that you must have lessened your QA process, and don't really care to post any updates to this issue. I'll uninstall and revert back to the 2x version, as it seems your company had knowledgeable software developers back when that version was released. Whomever is the product manager and software development team on this new 3x version should be ashamed of releasing an unfinished, bugged, and flawed version of a once superior product. Hopefully, Malwarebytes will come back to the market with a fixed product. But you should be embarrassed that you are using your paying customers as your testing and QA team.

I have uninstalled your product 5 times now, using the instructions posted. The real-time protection is not coming on as expected each time I boot up my system. There is CLEARLY an issue, and your latest version DOES NOT fix or resolve the issue. Using your removal tool, rebooting the system and installing the latest version does allow the real-time protection to come on. Reboot the system and log back into Windows, and it does not come on and provide real-time protection. I have found if I cycle the computer...usually, it take 4-6 reboots until I finally get your real-time protection to come on successfully. So exactly what is your company doing to fix this issue, as I see many of your paying customers are having the SAME EXACT issue. Your continued non-action is a bit ridiculous. Please provide a fix, or something that will consistently make this new version work. Your old version (2) did not have this issue. Why in the heck should your paying customers be your beta testers????? Fix the issue, and perhaps work out the bugs of your product before it goes out to your customer base? Makes too much sense I guess. Bottom-line, how do we fix this issue with the real-time protection not working on a reliable and consistent basis? If going back to the old version is the temporary fix until you work out the bugs on this new 3 version....please provide me with a link to the old version download, and stop telling people to download the latest build - AS IT DOES NOT WORK AS EXPECTED.