[conflict 3.0.6]

6 hours ago, milky17 said:

Can I ask and is there an answer I have been using malwarebtes for some years , and just renewed it I have 265 days left on the premium, I use McAfees with it and have done foe ever but the new update to 3.0.6 , has put pay to that it is no longer compatible, and crashes the computer . I was using 2.2.1 before having the trouble. Is there a fix or do I have to use one or the other.  I use windows 7 pro and windows 10.   

I am afraid that you are not alone in having this problem.  Many people are awaiting a resolution.

[Version 3.0 Causing Issues]

Many thanks Porthos.  We all wish you luck and a speedy resolution to this issue.

[Malware bytes 3 does not run on this version of Windows]

I fully understand that you would like a set of error logs.  However, MB screws my system so that it simply does not work - i.e. I cannot peform any actions.  It follows that no matter which logs you would like I am UNABLE to provide them because Windows is NOT working.  I have restored Windows from an earlier image (Dec 2016) when MB was NOT installed so it follows that my current functioning Windows DOES NOT HAVE MB ERROR LOGS nor does it have any other logs between Dec 2016 and Feb 2017 when I installed the image.  Moreover, please note that I am not prepared to reinstall MB again until this issue is resolved because I have no wish to be forced to reinistall an earlier version of Windows again.

[Version 3.0 Causing Issues]

On 30/01/2017 at 6:07 PM, BrotherJim said:

Hello,

 

I am currently using Malwarebytes Premium Version 2.2.2.1043

 

My system is :

Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
3.30 gigahertz AMD FX -8300 Eight-Core
256 kilobyte primary memory cache
2048 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

 

15854 Megabytes Usable Installed Memory

 

1 TB Hard Drive WDC WD10EZEX-00BN5A0 [Hard drive]

 

Anti-virus Software MSE

 

The issue or problems I am having is while running program version 2.2.2.1043 everything is working ok and had been using Malwarebytes for well over 5 years.

 

I had been reluctance to upgrade to the new version 3.0, but at the leading of one of my tech friends he assure me he loved the updated version of this software.

 

So I allowed my software to be updated to 3.0 and I had issues from the get go, my system would freeze, act sluggish, my browsers would act erratic or hanging up (Yes all of them IE, Firefox, and even Chrome).

 

Other issue were IRC program that uses sound files would quit working, steaming from my website with a radio the music would get blocked or stopped playing at times.

 

At time the system when using the internet would lock up and would not respond. So because of these issues, I ended up removing 3.0 and went back to version 2.2.2.1043 and by doing so everything performed great and no issues at all.

 

Well when I saw last week a new version 3.0.6.1469 was out, I decided well to try again.

 

Once I did issues went bonkers again and they were:

1. Sound files inside if irc clients i.e.: wave or mps would no longer play, even the defaults beeps would no longer sound off.

 

2. Streaming Audio from my website or others would intermit be stopped or would not play.

 

3. Brower performance in all IE, Firefox, Chrome would lock up, act sluggish, hang up

 

4. Computer performance would slow down, hang up locking up, stall

 

5. The worst one was If you wanted to revert back using a restore point in Windows you could not because you got an error saying your antivirus program was preventing the use of a restore point.

 

So to trouble shoot, I did several things:

 

1. I disable MSE to try and performance of the machine, same results sound not working, browsers hanging up or act erratic and yes could not even use a restore point in windows.

 

2. Removed MSE and same results

 

3. Disable Malwarebytes and same results.

 

4. Removed Malwarebytes, System performance worked great, Browsers would not hang in loading or lock up or act erratic, Computer was not locking up. Yes even tried to restore window using an early system restore point and it worked fine.

 

To test this further I tried to installed Malwarebytes version 3.0.6, and all the problems came back. Deleted and cleaned up using Malwarebytes cleaner from your site. Installed version 3.0.5.1299 and got the same results.

 

Ok, I deleted that version 3.0.5 and installed version 2.2.2.1043, the results were:

 

1. Computer performance unaffected

2. Browsers all of them IE, FF, Chrome Load and runs fine

3. All wave or mp3 files in irc programs ran and worked fine

4. Yes was able to restore windows using restore points with no issues.

 

So this is why I am here, being a Premium User and running Malwarebytes newer version 3.0 above is causing all these issue I have listed and now need to see what causing these problems or an I going to be force to stay with version 2.2.2.1043 and if so what happens when Malwarebytes older version will no longer be able to be used.

 

As I said prior to version 3.0 their were no issues in a period of over 5 years, but now their is. So what next?

 

BrotherJim

 

I too have had all of the problems you describe.  However, unlike you I could not revert to Version 2 and Windows 10 was running like pig and Office 365 simply would not function - no emails!!  My only solution was to load a previous image which, thankfully, I had taken just before I upgraded to Malwarebytes V3.  I am now back to a responsive error free Windows 10 and all of my Apps function very well.  Malwarebytes asked me to reinstall V3 and then perform a series of tests and send them the results.  Whilst their request sounds reasonable enough I had to decline because my PC simply would not function properly with V3 installed and, without an email facility, I would be unable to run the tests and send back the results.  I am now running without Malwarebytes and will not reinstall it until this well documented, and widespread issue, is fully resolved.  I await a solution.

[Malware bytes 3 does not run on this version of Windows]

8 hours ago, 1PW said:

Hello @Chevalier:

In anticipation of Malwarebytes management assistance post, please attach the following 4 diagnostic result files:

1.) Please attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.  The appropriate Farbar Recovery Scan Tool utility must be executed with "Run as administrator" privileges.  Please do not alter the FRST settings as the default configuration is well suited for our use.

2.) Please attach (do not compress/copy/paste) the output diagnostic report mb-checkReport.txt from mb-check-{version}.exe. 

3.) Please attach the MBAMSERVICE.LOG file located in "C:\ProgramData\Malwarebytes\mbamservice\logs".  The ProgramData folder may be hidden, so you'll have to turn on showing hidden files or type the path in manually.

The entire process will not take long.  Thank you again.

Would you please note that the only way I could get my PC to work was to load a previous image.  That image DID NOT have Malwarebytes installed therefore there are no Malwarebytes logs that I can obtain and send you.  Moreover, if you think that all I need to do to install Malwarebytes and then send the logs, then please recognise that Malwarebyes completely screws my PC to the point that it is unworkable and I will have to restore a previous image again.  In other words, I am currently unable to provide the information you request.  My only solution is to wait for a flawless upgrade to Malwarebytes.

[Malware bytes 3 does not run on this version of Windows]

1 hour ago, 1PW said:

Hello @Chevalier:

I am sorry that the above solution was not effective.  Your topic has been referred to Malwarebytes' management for action.

Thank you for your co-operation, patience, and understanding.

Many thanks for your update and I am hopeful that you will be quickly successful in resolving this issue.

[Malware bytes 3 does not run on this version of Windows]

4 hours ago, 1PW said:

Hello @Chevalier and

Please download the MB3 installer file to the system's desktop, rename the file to mbam.exe, and right-click the newly renamed icon and "Run as administrator".

Please reply to this topic with your results.  Thank you.

Reference: @dcollins post #6 dealing with the Windows Compatibility Assistant

Many thanks for your response and suggestions.  I have done as you suggested but , regretably, it does not work. The install process fails to complete and the whole PC simply freezes and must be hard rebooted. ONce it has rebboted I can no longer run Control Panel (it simply reports "Not responding") to see if there are any error messages that I can provide. Thankfully I took a PC image immediately prior to following you instructions so that I can restore a workable PC.  I think you can apprecaite that I am not at all happy with your suggestions so shall now abandom Malwarebytes until you are able to deliver a flawless upgrade.

[Malware bytes 3 does not run on this version of Windows]

I am running Windows 10 Pro build 14986 and since Malwarebytes Pro V 3.0.3.1469 (hereinafter called MB) causes serious issues with Microsoft Office 365 (frequent crashes and very slow if it works).  I decide to uninstall MB, reboot and then reinstall. I attempted to reinstall MB but received the following message: -

A copy of the screen print is attached.

I have tried installing MB v 2.2.2.1043 but that too creates exactly the same error message.

Now I am unable to run any version of MB!!!!

[MB 3.06.1469 vs 3.06.1458...]

I too experinced these problems.  Furthermore, I established that ALL of Microsoft Office 365 applications slow down considerably and my fall in productivity is accompanied by a great deal of frustration.  It has been necessary to turn off Malwarebytes to regain performance.

[Office 365 very slow & occassionally freezes]

Since upgrading Malwarebytes Pro from v2.2.1.1043 to v3 I have experienced problems with Office 365 being very slow to start and frequently freezing.  I have set up Exclusions in Malwarebytes and whilst Office 365 opens more quickly now it is still very slow compared to what it was lke under v2.2.1043.  As a test I have shut down Malwarebytes Pro v3 and that eliminates the problem. 

I have timed how long it takes to open Excel with and without Malware bytes and here are the results: -

Without Malwarebytes:   1.5 seconds

With Malwarebytes:        12.7 seconds

Presently I cannot work efficiently with Malwarebytes Pro V3.0.6 so I have uninstalled it until you find a resolution to this issue.

[pdf User Guide for Windows?]

My Malwarebytes Premium 3.0.4.1269 updated to today to V3.0.5.1299.  My attention was also directed to a User Guide but when I looked a pdf was available ONLY for Mac and Mobile users.  Windows users were directed to your web site to view via HTML?  Since I am often in a situation where internet access is either not available or chargeable then I would prefer a pdf.  Accordingly, where can I get a pdf User Guide for Windows?