Srini1234

Kevin, Unable to share the logs, can you help troubleshooting based on the earlier provided details or please suggest other means of trouble shooting.

Hi Kevin, Got FRST.txt and addition.txt, I have not been able to get internal approval to post those logs, is there any specific text/content that I need to look in these files?

The scan next day gives the same message, eventhough it was cleaned yesterday. There wasn't any fixit file generated. Attached the rootkit file. Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 11/2/2016 Scan Time: 7:08 AM Logfile: Administrator: Yes Version: 2.2.1.1043 Malware Database: v2016.11.02.02 Rootkit Database: v2016.10.31.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: egundsr Scan Type: Threat Scan Result: Completed Objects Scanned: 392381 Time Elapsed: 3 min, 38 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 1 PUM.Optional.HomepageControl, HKU\S-1-5-21-1538607324-3213881460-940295383-1337976\SOFTWARE\POLICIES\MICROSOFT\INTERNET EXPLORER\CONTROL PANEL|HomePage, 1, Good: (0), Bad: (1),Replaced,[5a2065563f5b38fe90e5c0b883817b85] Folders: 0 (No malicious items detected) Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end) Rkill.txt

Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 11/1/2016 Scan Time: 11:15 PM Logfile: Administrator: Yes Version: 2.2.1.1043 Malware Database: v2016.11.01.08 Rootkit Database: v2016.10.31.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: egundsr Scan Type: Threat Scan Result: Completed Objects Scanned: 391923 Time Elapsed: 5 min, 59 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 1 PUM.Optional.HomepageControl, HKU\S-1-5-21-1538607324-3213881460-940295383-1337976\SOFTWARE\POLICIES\MICROSOFT\INTERNET EXPLORER\CONTROL PANEL|HomePage, 1, Good: (0), Bad: (1),Replaced,[c05c635833675adc41346f09fc087c84] Folders: 0 (No malicious items detected) Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end)

Hi Kevin, Thanks for your prompt response. I will get back to you soon I perform the steps suggested.

Need help in removing GOAC virus from Chrome Browser. I have installed Malwares trial copy, on scanning, its gives messages as shown in the quarantine logs. It cleans but on the next day it again shown the same message on scanning. Malware Bytes Error message.docx