sophie1995

Okay so I right clicked and pressed "Run as an Administrator" and that seemed to work. Thank you for all of your help

LD Tate, I cannot complete step 2. When I double click on the mbam installer I get the same error message (that I can't seem to screenshot): "Setup was unable to create the directory C://users/sophie/appdata/local/temp/is-D5G5N.tmp Error 5: Access Denied"

I received an email this morning from "Microsoft Support Team" who clearly was an imposter due to the lack of icon and obscure email address. The email claimed that my computer is infected with either a virus or malware and to call a number. I did not call the number and reported the email for "phishing." However, I tried to perform a routine scan to reinforce the situation in case my computer really is infected and I believe that it is -- thanks a-holes. Anyway, the Malwarebytes program would not run or open for a scan. I uninstalled the program through my control panel and completed the clean uninstallment process posted on a different forum. I then tried reinstalling Malwarebytes but an error message popped up stating "Error 5: access denied." I have a Dell computer with Windows 10. Thank you for any assistance Farbarresult.txt