Arthur - I do have a ticket into the help desk but I wanted to ask on the Forums also in case someone had had personal experience and found a solution. I used both Revo Uninstaller and Windows Uninstall app. When I rebooted the program was back on my desktop and back in my Program files folder. I ran mbam-clean. When I rebooted it was still there. I have System Restore points and backups of my drives going back months. If you can't think of anything else I'll start working my way back to the point before I first installed your program and see what happens. I keep my important stuff on external drives so I don't think I'll lose anything, it's just a hassle. Thanks for your input.