bryraasch

I believe I have tracked down the issue. There appears to be a lot of packet loss going on in our area through one particular ISP. The one computer I have in the shop that is having this issue I connected to my Sprint broadband card and downloaded the update again and no more errors. If this is the cause I am confused because I have downloaded Norton definitions, MSE definitions, Emsisoft definitions, Windows Updates etc through the same ISP and haven't had any issues. Are MBAM definitions more sensitive to packet loss?

I have had many clients call me today telling me they are getting the error "SDKDatabaseLoadDefaults failed with code: 20012". These are all premium version 2.0.2.1012 installs. I have remoted into several of their computers and witnessed the error and haven't been able to resolve the issue. The error pops up during the Pre-scan Operations... Then I get an error stating that "the scan failed to run successfully". If I go back and try to do the scan again I get the same error. Once and awhile I get the error "You can't start a scan with the database missing or corrupt. Are you sure you want to skip the download? I hit no and re-download the update and then I get the same error "SDKDatabaseLoadDefaults failed with code: 20012" when I start the scan. I have done the clean removal of MBAM and it does not help. I currently have one of the computers in my shop. Is there a bad update currently out? I need help troubleshooting this issue. I have a feeling I will be getting a lot more calls about this tomorrow. Thanks for your help in advance.