Hi I started experiencing problems with hard drive "failures" that would go away when I re-booted. Then I attempted to access the internet with Chrome and IE and neither would open to a web page. I was able to access the internet through Firefox. I tried to download the various files recommended on this forum and bleepingcomputer, but the files were cancelled and when I clicked to force a download, the file was empty (0 bytes), even though the file name appeared in the download file. I purchased the premium version of malware and ran it on the computer. It found the above malware, along with two other pup's, which I removed. It took several re-boots but I was finally able to download Kapersky TDSS, which I ran, and it found nothing, and Rkill, which also found nothing. I still cannot open a webpage in Chrome or IE and I'm concerned this malware is not really gone from the computer. Upon looking at the introductory information, I tried to download the FRST file to post the log requested, and even though it downloads the file, it now says the application cannot be executed. Is there still hope for this computer and what can I provide to help you understand what to do next? I've included the log from the malwarebytes session for starters. Thanks! Malwarebytes Anti-Malware (PRO) 1.75.0.1300 www.malwarebytes.org Database version: v2014.07.20.05 Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking) Internet Explorer 11.0.9600.17207 Owner :: OWNER-PC [administrator] Protection: Disabled 7/20/2014 2:49:52 PM mbam-log-2014-07-20 (14-49-52).txt Scan type: Full scan (C:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 593273 Time elapsed: 1 hour(s), 48 minute(s), 16 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 2 HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{D4027C7F-154A-4066-A1AD-4243D8127440} (PUP.Optional.FrostwireTB.A) -> Data: -> Quarantined and deleted successfully. HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{D4027C7F-154A-4066-A1AD-4243D8127440} (PUP.Optional.FrostwireTB.A) -> Data: |ÔJf@¡BCØt@ -> Quarantined and deleted successfully. Registry Data Items Detected: 1 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully. Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
