RCA_833A

Thanks for the reply. I'll remove the file from the ignore list and try reloading the EZ Go Jr. Regards, Daniel

Here you go. I copied the file from the device, zipped and attached. Log is also attached as text file. Thanks, Daniel pphidpad_log.txt

Sorry, even zipped, the file is around 90MB. The EZ Go Jr.'s entire operating system and asian character sets are contained within the device, not the host computer. It does not install anything and vacates the host when exiting. However, you can download the file from Penpower's website here: http://sg.penpower.net/download.asp?series_sn=118&product_sn=469 I'm thinking it might not be easy to duplicate the false positive without actually having the device. As I recall, the installer (actually part of the downloaded file) will not open if it does not detect an EZ Go Jr. attached to the computer. Contined thanks, Daniel

Since 20 May, I began getting a malware detected message when I use a Penpower EZ Go Jr. USB tablet. This is the product: http://sg.penpower.net/product.asp?sn=469 Malwarebytes identifies the principal EXE file for the EZ Go, \win32\pphidpad.exe as being infected with "Trojan.Shylock.XGen" When Malwarebytes quarantines the pphidpad.exe file, the EZ Go Jr will not work. Windows gives an error of not being able to sense the tablet. I have gone so far as to download the manual updater from Penpower and reinstall the operating system into the EZ Go Jr. And I still get the same malware detected message. I have tried EZ Go Jr software versions 1.0.7 and 1.0.8. I then "ignored" the file in Malwarebytes. The file loads, EZ Go Jr. works fine. I get the same error on 2 PCs. When ignoring the pphidpad.exe file, running the EZ Go Jr, then running Malwarebytes on the host computer, nothing comes up. Bug maybe? Thanks, Daniel