john16v

Hi Bcskypilot, Sorry to hear about your problem. Whom did newegg had you contact? Is it Dsolution? If you submitted a ticket marked with "Urgent" then it should not take long before they response back. It only took them an hour before they replied back. Btw, is your key or license missing any letters or numbers? License ID: XXXXX-XXXXX (5 and 5) KEY: XXXX-XXXX-XXXX-XXXX (4 and 4 and 4 and 4) Mine was missing the last two letters and numbers (was yours too?) Since they cannot find record of it, they just give me new id & key. Not that this will help, you don't have to install it through the CD (the cd is outdated) go ahead and download it straight from Malwarebytes. GL

Hey daledoc1 (btw, cute dog you have there!) I really feel like a dummy today... after coming and checking the key that work... (drum roll..) it have 16 letters and numbers!! So the key I got from Newegg was indeed missing the last two letters and numbers. If only I knew! Good news, Dsolution inc just emailed me back. They could not find any record of the id & key so they just give me a new id & key. And Daledoc1, please don't apologize for anything. You were very very helpful and I don't think I can thank you enough for helping and sticking with me.

Haha...ok, either I'm confused or something... I know the key holding in my hand only have 14 letters and numbers. And I can't be sure now if the key that work have 16 letters and numbers... I will check back here after work....

Yup, brand new laptop with fresh MB download and install as of last night. We try this invalid key first on my wife laptop when it was unsuccessful we try the different key and it worked. Both laptop installed MB fresh yesterday. Quick Update: Dsolution Support emailed back saying my key is missing the last two digit of letter and number?! I scanned the orig. cd sleeve and send it to them...let's see what they say. Is weird because both of the cd key I got only have 14 digit of letter and number

No problem, thanks tho. ​ Daledoc1, Thanks for your help and suggestion. I will give that a try....btw sorry to keep referring you to SH, I thought Spam Hunter was your user name...

Yup, SH is right. Newegg sent the CD (with ID and Key on the sleeve) through the mail. So I can't do a copy and paste. I purchased two key in total. The first key worked fine on my wife computer but the second key came back invalid when I put in the key on my computer. Btw, new to this forum, can you edit your posting?

Talked about headaches and runaround... purchased two key from Newegg, one key worked but the other is invalid. NE told me to contact MB first but since they are experiencing a high volume of support requests and response time times may be up to 3-4 business days... is going to take a while before I hear back from them. Have anybody experience this sort of problem before? Any suggestions in what I should do? "Contact Malwarebytes for assistance first. If they confirmed the code has been used or invalid, please contact us back with their case/reference number. We will submit a request to investigate the issue further. Here is their contact information" TIA, John