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sierra53

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Posts posted by sierra53

    fake security shield (your antivirus is turned off)

    in Resolved Malware Removal Logs

    Posted

    thank you for your help so i guess this means im ok.   Looks like the onlything i had was the DLC5 toolbar...and from the rougekiller i had some bad "host"   instead of my normal internet.   I been using this through out the day so far so good.   Maybe the shield thing is just cuz there is a lasp in the startup on the mccafee virrusscan, maybe it just dont report to the tray that its on right away?  

     

    again thank you Kevin for all your help.

    fake security shield (your antivirus is turned off)

    in Resolved Malware Removal Logs

    Posted

     Results of screen317's Security Check version 0.99.79 
     Windows XP Service Pack 3 x86  
     Internet Explorer 8 
    ``````````````Antivirus/Firewall Check:``````````````
     Windows Firewall Enabled! 
    McAfee VirusScan Enterprise+AntiSpyware Enterprise  
     Antivirus up to date! 
    `````````Anti-malware/Other Utilities Check:`````````
     Spybot - Search & Destroy
     Malwarebytes Anti-Malware version 1.75.0.1300 
     CCleaner    
     Adobe Reader 10.1.9 Adobe Reader out of Date! 
    ````````Process Check: objlist.exe by Laurent```````` 
     Malwarebytes Anti-Malware mbamservice.exe 
     Malwarebytes Anti-Malware mbamgui.exe 
     McAfee VirusScan Enterprise SHSTAT.EXE 
     Malwarebytes' Anti-Malware mbamscheduler.exe  
    `````````````````System Health check`````````````````
     Total Fragmentation on Drive C:: 4%
    ````````````````````End of Log``````````````````````
     

     

    this is the log.  

     

     

    fake security shield (your antivirus is turned off)

    in Resolved Malware Removal Logs

    Posted

    Ok Kevin, here ya go..    looks like the junkware removal took just removed one registry key...not sure what the key is for but thats what it did.   Actually easy tool to use    so what happens now?  am i free and clear? 

     

    i noticed this morning when i booted...the shield showed up...this is before doing all this.  I clicked on it to see what it did and took me to Microsoft security told me my security was turned off....yet mccafee was obviously in the tool tray at the bottom.  

    mbam-log-2014-01-27 (07-41-16).txt

    JRT.txt

    fake security shield (your antivirus is turned off)

    in Resolved Malware Removal Logs

    Posted

    Yea we have no IT department.   I am not going to hold you guys responsible for anything that happens to this pc this is all my fault i guess.    IDk  buddy i just come here to a place that has no idea of the equipment they have, no one here has any clue as to what programs were installed nor is there any support (politics, they did not pay for the support )  I just work here.   I been dealing with another issue i had told you about , with a Java issue and had "advancesetup" and "firefox" from this forum before help me out.  

     

    I do realize what im getting into here, i guess i could of just easily tell them to send me another computer or use norton go back to go backwards in time to another restore point. That dont fix the problem, somehow i keep getting weird issues....its only my computer and yes its on a network but the server is only to give me the "catalogs" that i need.  This is a auto business.  again a small business...Even the owner here has no clue what he bought im just trying to help them.   I wont ask you guys to always help me with this computer...although i think they should buy into your product and have a actuall IT guy but this place wont spend the money.     I may personally buy the pro version for this computer although i rather not its the companys fault, yet i am suppose to have one of the best AV programs out there.   Yet it has not fixed anything for me yet.

     

    So if i cant get back to you, right away it is cuz i am off work....i am trying to do this while im here...i have asked to take this computer home and fix it for them.They dont want that.  These people are all over 50 and dont like computers but we use them everyday,    If you reply i will reply to you on my personal computer but wont be able to run anything till monday.

    fake security shield (your antivirus is turned off)

    in Resolved Malware Removal Logs

    Posted

    Hey guys, i have this little icon on the lower right corner in my tray  red shield with a white x in the middle...right next to my mccafee shield tells me " your antivirus is turned off ..ect ...warning) 

     

    I have mccafee virusscan 8.8 enterprise....i have noticed numerous blocks by a.p.r (access protection rules) but i scan and nothing.   

     

    i also have mbam, and chamelon, scanning doesnt find anything, just for the heck of it i downloaded hitmanpro, and spybot s&d and still got nothing....all this has been done in safe mode.  I appologize for the numerous av programs here just i am using a computer where I am not the "IT" guy and i know nothing about mccafee vs8.8 or how to use it...

     

    "avancded setup", firefox helped me before and kinda know my issue.   So far my system seems to be ok i can do my job just i know this cant be normal as its never been there before. And mccafee is working yesterday i blocked 2 trojans...(generic.tra..ect)

     

    what should i do

     

    setup:  windows xp,sp3 32bit, mbam, mbam camelon, spybot s&d, Mccafee vs 8.8 ent., also have dds.

     

     

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

     

    Well you have a bit more going on here than we can do here in this forum.  You appear to have some minor possible infections or at least PUPS (Possibly Unwanted Programs)

    We cannot run the tools required to look at that here so you'll need to open a new topic in the malware removal forum when you'll have time to work on this more.

     

    https://forums.malwarebytes.org/index.php?showforum=7

     

    TFC is probably not running due to the fact that you have MBAM Pro running.  You need to uncheck Start with Windows and reboot the computer.  Then attempt to disable McAfee and then run TFC again and this time it should run.

    ==== Event Viewer Messages From Past Week ========.1/16/2014 2:55:05 PM, error: Service Control Manager [7034]  - The MBAMService service terminated unexpectedly.  It has done this 1 time(s).1/16/2014 2:55:05 PM, error: Service Control Manager [7034]  - The MBAMScheduler service terminated unexpectedly.  It has done this 1 time(s).1/16/2014 2:55:04 PM, error: Service Control Manager [7034]  - The GoBack Polling Service service terminated unexpectedly.  It has done this 1 time(s).1/16/2014 2:55:04 PM, error: Service Control Manager [7034]  - The Ati HotKey Poller service terminated unexpectedly.  It has done this 1 time(s).1/15/2014 8:53:14 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  ESProtectionDriver1/15/2014 8:26:54 AM, error: Service Control Manager [7034]  - The Java Quick Starter service terminated unexpectedly.  It has done this 1 time(s).1/13/2014 4:36:49 PM, error: NetBT [4321]  - The name "SBSEPC         :1d" could not be registered on the Interface with IP address 206.93.28.153. The machine with the IP address 206.93.28.152 did not allow the name to be claimed by this machine..==== End Of File ===========================

    You got all that form those files...good, its funny cuz in the past when i had a issue i ran this in safe mode...ran mccafee and malwarebytes....mbam found like 80 possible infections..since then i thought they were all gone.    This computer has had problems from day one....Things keep getting into it.      

     

    Thanks for all your help Advance setup, and Firefox    i will dig into this later and start a new thread ....Thank you!!!

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    ok i will have to run the TFC cleaner another time...just too hard while im at work to do it.  It seems to stop everything and when i did it i click the start button and it says "stoping processes" then just seems to stay there.  I assume its doing its thing but nothing telling me it is...no loading icon, swiriley thing or anything.    At the top of the box it said (TFC not responding)  wouldnt allow me to click on anything ...i let this run like this for a few minutes till i got interupted.  

     

    I will do this for you guys later ...where as the ccleaner i can run only takes a few seconds.   Is it worth running the DDS thing now or you guys need that TFC cleaner done first?  

     

    oh btw i found all those same sites to download the tools from so seems to be ok.   I appologize im not a IT guy just trying to fix this computer unfortantly just cant dig into it right now due to interuptions.

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    I understand what your saying (no argument by me).... but now your comparing apples and oranges.... McAfee is an antivirus program and Malwarebytes is an anti-malware program, and both detect different things. This is why having layered security is a must. I use McAfee Enterprise on the computer I am on now, together with Malwarebytes and I yet to get infected.

    As for McAfee Enterprise, its a way better product than the consumer version of McAfee that's for sure.

    Try with all options disabled and see if it completes (as mentioned above in my instructions)

    Well this version 8.8 has malware and antivirus...again maybe its not set up right...the manual for this program is verry involved but i think i got the bulk of it figured out. Like you said it seems nice and more end user customizable then MSE.       

     

    ok i ran like you said (before i start...i ran "revouninstall" no java even found, ran javaRa 1.16 )saved java ->close other programs->turn off access protection-> run update from folder -> ...no dice same thing i think im going to give up on this one.   Right now all my catalogs work just i cant update so stuck with java7.40    i guess maybe i should worry about this once it stops supporting my catalogs.   

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    yea Firefox but honestly not to create a AV argument here but mccafee did not catch any of the issue that were found on this computer...the Malwarebytes did.    I had some bad stuff on here too, I scan with virusscan console every day just cuz of the issue wiht this computer.....(just a small quick scan tho) I recently had to reveiw and read the entire pdf doc of the "user manual" on Mccafee and wow intense...so im sure your right in the right hands there should be nothing to get in the way of this..i think its just not configured the right way.  Im learning..ha ha

     

    I have done the Java install with "access protection" disabled as well same outcome...but i will do as you said and save it this time see if that works.  I was worried i had some sort of program blocking me that why i posted the mccafee text...didnt knwo what jqs.exe was..found out thats for java quick start and a normal program....all scans came out ok both mbam, and mccafee vs ent.

     

     

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    also after i did a "cclean" by piniform   i got rid of all those temp files...the first time i ran there were more but this attachment will let you know am doing this after the install fails...

     

    also attached is my mccafee vs 8.8 enterprise edidtion report....I have this "rule" set to not block, so looks like its just warning me...im unfamiliar with this product again just istalled on the computer id rather have MSE.    Thought maybe you could see by what it wants to block what is worng idk maybe it wont help,

     

    then a few error messages.

    post-146599-0-27442800-1389882138_thumb.

    MCCAFEE REPORT 2.txt

    post-146599-0-12255900-1389882140_thumb.

    post-146599-0-26175500-1389882194_thumb.

    post-146599-0-03459300-1389882195_thumb.

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    I would recommend trying the following.  Don't use the newer tool, use this one.

     

    Please download JavaRa-1.16 and save it to your computer.

    • Double click to open the zip file and then select all and choose Copy.
    • Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
    • Quit all browsers and other running applications.
    • Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
    • From the drop-down menu, choose English and click on Select.
    • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
    • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
    • A logfile will pop up. Please save it to a convenient location and post it in your next reply.

    Then reboot the computer and run the following and reboot again.

     

    Please Run TFC by OldTimer to clear temporary files:

    • Download TFC from here and save it to your desktop.
    • http://oldtimer.geekstogo.com/TFC.exe
    • Close any open programs and Internet browsers.
    • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
    • Please be patient as clearing out temp files may take a while.
    • Once it completes you may be prompted to restart your computer, please do so.
    • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

     

     

    Then try installing Java again.  (Though if you can do without Java that is the best bet.  Not very many sites actually require it anymore)

    Hi, Advance setup.   Sorry for the late reply wasnt at work after like 530....  Anyway i do have that old version got it from another tech site with someone that had the same problem.     Here is my log file.     Again its weird i dont know that its actually getting rid of it. When i posted that screen shot of the file in "c" you can tell there still is a bunch of them located in the computer somewhere...i dont want to just manually start deleting all those.

     

    I work at a Truck dealer and unfortantly manufactures still need to use IE, java, adobe air, flash, ect..bunch of weird stuff to get the pics of the catalogs to come up and print .   Most of this stuff is pre installed on the computers as we sort of rent the equipment..their tech support dosent fix anything they just send out new computers...by new i mean referbs..lol    Again im just trying to do a update to keep up with security patches....as this computer has had some trojans before and your software help me get rid of those.   We use mccafee vs enterprise 8.8 and wow thats complicated but i cant change it not my call on that.

     

    anyway here is my attachment

    JavaRa log file..txt

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    yes sir i did.   after using the Javara i also did a restart.     Then i used ccleaner and tried to see if there were any left "registry issue " that said anythign about java but no nothing or nothing that i can see.  I dont want to mess anything up and since im running xp was worried that maybe this update wont work for me.

     

    I am on windows xp pro.   sp3       , thank you for your time i will continue to see if anything changes, and i will let you guys know. I just was tryin to do an update to keep from old versions of java causing issues like viruses and such. 

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    Well if you already ran javara to remove old version, then your one step ahead...

    First make sure you have admin rights to install the new version...

    Then you can download the full installer from HERE and choose which version you need, 32bit or 64bit and then try that installer to see if it completes....

    ok i tried to use that full installer...and still tells me i have a old version that did not get removed. 

     

    funny thing is..there is no java icon in my CP its not ther although you can see my my WS that ther are pleanty of files on the computer of it.

    post-146599-0-93408700-1389810449_thumb.

    java will not update..."wizzard was interupted"

    in General Windows PC Help

    Posted

    Hi guys, i am asking you to help me with my computer here at work...No we dont have an IT department this place is small my computer (referb unit) has had all the problems...since im the only one that seems to know how to even use a computer they think i am causing my own issue..so bare with me if you can

     

    I have java 7.40    im trying to update to 7.51   everything works out ok then after the oracle screen i get "installer was interupted error"      so i did some reading on line and downloaded "javara" to remove old versions of Java....it seem to have removed alot of old versions but i still have the same issue even after a restart. 

     

    I am a parts guy here and use multiple catalogs all needing lots of add ons...so java is needed.  

     

    if you can help me that would be great     thank you

    [SOLVED] how to remove mbam ae

    in Anti-Exploit Beta

    Posted

    ok sorry maybe this was a dumb question..i think i just figured this out.   had to disable the process from the taskmanager and then did a re-boot and seems to be gone.  Ill just decide if i contact you guys to buy a update version but thank you in advance.   Great product and i have had no issues with it.

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