Jh3

Thank you very much. No pop ups have occurred. I also see that the HomeTab folder on my drive was removed. Should I remove the AdwCleaner and RogueKiller programs that you had me download or are there any other clean up steps that need to be done?

So far so good. No Error messages or RunDLL messages have popped up yet. I did reconnect my Internet connection and opened up both Firefox and Internet Explorer. Both opened up to our homepage (google.com).

Thanks. I hit Clean and it said it needed to reboot to finish for the log to appear. There was an [R0] and [s0] log in the folder. Here are both: [R0]: # AdwCleaner v3.001 - Report created 01/09/2013 at 14:30:42 # Updated 24/08/2013 by Xplode # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) # Username : James Hudson - OFFICE # Running from : C:\Documents and Settings\James Hudson\Desktop\AdwCleaner.exe # Option : Scan ***** [ Services ] ***** ***** [ Files / Folders ] ***** File Found : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\.autoreg File Found : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\searchplugins\Web Search.xml File Found : C:\Program Files\Mozilla Firefox\searchplugins\completebartb.xml File Found : C:\Program Files\Mozilla Firefox\searchplugins\Web Search.xml File Found : C:\WINDOWS\Tasks\Browser Updater.job File Found : C:\WINDOWS\Tasks\Protected Search.job Folder Found : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\Extensions\{33E0DAA6-3AF3-D8B5-6752-10E949C61516} Folder Found : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\Extensions\{D19AB942-E6B9-4B63-A62A-D196D979824F} Folder Found C:\Documents and Settings\All Users\Application Data\Viewpoint Folder Found C:\Documents and Settings\James Hudson\Application Data\completebartb Folder Found C:\Documents and Settings\James Hudson\Application Data\ComplitlyEngine Folder Found C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\completebartb Folder Found C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\Conduit Folder Found C:\Documents and Settings\James Hudson\Application Data\Viewpoint Folder Found C:\Documents and Settings\James Hudson\IECompatCache Folder Found C:\Documents and Settings\James Hudson\Local Settings\Application Data\SimplyTech Folder Found C:\Documents and Settings\James Hudson\Local Settings\Application Data\Wondershare Folder Found C:\Program Files\Common Files\Wondershare Folder Found C:\Program Files\completebartb Folder Found C:\Program Files\ComplitlyEngine Folder Found C:\Program Files\HomeTab Folder Found C:\Program Files\Search Toolbar Folder Found C:\Program Files\Viewpoint ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Found : HKCU\Software\completebartb Key Found : HKCU\Software\Complitly Key Found : HKCU\Software\Conduit Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{64C54209-175C-454D-9291-AC46D4D952CF} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{64C54209-175C-454D-9291-AC46D4D952CF} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Found : HKCU\Software\YahooPartnerToolbar Key Found : HKLM\SOFTWARE\Classes\AppID\{442F13BC-2031-42D5-9520-437F65271153} Key Found : HKLM\SOFTWARE\Classes\AppID\Complitly.DLL Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1 Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1 Key Found : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E} Key Found : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD} Key Found : HKLM\SOFTWARE\Classes\CLSID\{64C54209-175C-454D-9291-AC46D4D952CF} Key Found : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96} Key Found : HKLM\SOFTWARE\Classes\CLSID\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Found : HKLM\SOFTWARE\Classes\CLSID\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Found : HKLM\SOFTWARE\Classes\Interface\{C9AE652B-8C99-4AC2-B556-8B501182874E} Key Found : HKLM\SOFTWARE\Classes\S Key Found : HKLM\SOFTWARE\Classes\SuggestMeYes.SuggestMeYesBHO Key Found : HKLM\SOFTWARE\Classes\SuggestMeYes.SuggestMeYesBHO.1 Key Found : HKLM\SOFTWARE\Classes\TypeLib\{01BCB858-2F62-4F06-A8F4-48F927C15333} Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9DBB28C1-1925-11D3-A498-00104B6EB52E} Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\defdhglnppeioeflggkmglipcecffkhk Key Found : HKLM\Software\MetaStream Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E} Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD} Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CFD485F0-96BD-47CD-BB6D-CD7DDA95F102} Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D19AB942-E6B9-4B63-A62A-D196D979824F} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\completebartb Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ComplitlyEngine_is1 Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{64C54209-175C-454D-9291-AC46D4D952CF} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\completebartb Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ComplitlyEngine_is1 Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer Key Found : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP Key Found : HKLM\Software\Viewpoint Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{64C54209-175C-454D-9291-AC46D4D952CF}] Value Found : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files\completebartb\dtUser.exe] ***** [ Browsers ] ***** -\\ Internet Explorer v8.0.6001.18702 -\\ Mozilla Firefox v23.0.1 (en-US) [ File : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\prefs.js ] Line Found : user_pref("CT2438727..clientLogIsEnabled", true); Line Found : user_pref("CT2438727.AppTrackingLastCheckTime", "Fri May 06 2011 19:57:46 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.CTID", "CT2438727"); Line Found : user_pref("CT2438727.CommunitiesChangesLastCheckTime", "0"); Line Found : user_pref("CT2438727.CurrentServerDate", "28-5-2011"); Line Found : user_pref("CT2438727.DialogsAlignMode", "LTR"); Line Found : user_pref("CT2438727.DialogsGetterLastCheckTime", "Mon Mar 28 2011 19:33:58 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.DownloadReferralCookieData", ""); Line Found : user_pref("CT2438727.FirstServerDate", "25-11-2010"); Line Found : user_pref("CT2438727.FirstTime", true); Line Found : user_pref("CT2438727.FirstTimeFF3", true); Line Found : user_pref("CT2438727.FirstTimeSettingsDone", true); Line Found : user_pref("CT2438727.FixPageNotFoundErrors", true); Line Found : user_pref("CT2438727.GroupingInvalidateCache", false); Line Found : user_pref("CT2438727.GroupingLastCheckTime", "0"); Line Found : user_pref("CT2438727.GroupingLastServerUpdateTime", "0"); Line Found : user_pref("CT2438727.GroupingServerCheckInterval", 1440); Line Found : user_pref("CT2438727.HasUserGlobalKeys", true); Line Found : user_pref("CT2438727.Initialize", true); Line Found : user_pref("CT2438727.InitializeCommonPrefs", true); Line Found : user_pref("CT2438727.InstallationAndCookieDataSentCount", 3); Line Found : user_pref("CT2438727.InstalledDate", "Thu Nov 25 2010 12:07:33 GMT-0600 (Central Standard Time)"); Line Found : user_pref("CT2438727.InvalidateCache", false); Line Found : user_pref("CT2438727.IsGrouping", false); Line Found : user_pref("CT2438727.IsMulticommunity", false); Line Found : user_pref("CT2438727.IsOpenThankYouPage", true); Line Found : user_pref("CT2438727.IsOpenUninstallPage", true); Line Found : user_pref("CT2438727.LanguagePackLastCheckTime", "Sat May 28 2011 08:31:43 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.LanguagePackReloadIntervalMM", 1440); Line Found : user_pref("CT2438727.LastLogin_2.7.1.3", "Tue Feb 22 2011 20:08:19 GMT-0600 (Central Standard Time)"); Line Found : user_pref("CT2438727.LastLogin_3.3.3.2", "Sun May 08 2011 07:11:35 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.LastLogin_3.3.5.1", "Sat May 28 2011 08:31:43 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.LatestVersion", "3.3.5.1"); Line Found : user_pref("CT2438727.Locale", "en"); Line Found : user_pref("CT2438727.LoginCache", 4); Line Found : user_pref("CT2438727.MCDetectTooltipHeight", "83"); Line Found : user_pref("CT2438727.MCDetectTooltipWidth", "295"); Line Found : user_pref("CT2438727.RadioLastCheckTime", "0"); Line Found : user_pref("CT2438727.RadioLastUpdateIPServer", "0"); Line Found : user_pref("CT2438727.RadioLastUpdateServer", "0"); Line Found : user_pref("CT2438727.RadioShrinked", "shrinked"); Line Found : user_pref("CT2438727.SHRINK_TOOLBAR", 0); Line Found : user_pref("CT2438727.SearchBoxWidth", 105); Line Found : user_pref("CT2438727.SearchFromAddressBarIsInit", true); Line Found : user_pref("CT2438727.SearchInNewTabEnabled", true); Line Found : user_pref("CT2438727.SearchInNewTabIntervalMM", 1440); Line Found : user_pref("CT2438727.SearchInNewTabLastCheckTime", "Sat May 28 2011 08:31:43 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.SearchInNewTabUserEnabled", false); Line Found : user_pref("CT2438727.ServiceMapLastCheckTime", "Sat May 28 2011 08:31:41 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.SettingsCheckIntervalMin", 120); Line Found : user_pref("CT2438727.SettingsLastCheckTime", "Sat May 28 2011 08:31:40 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.SettingsLastUpdate", "1306530423"); Line Found : user_pref("CT2438727.ThirdPartyComponentsInterval", 504); Line Found : user_pref("CT2438727.ThirdPartyComponentsLastCheck", "Sat May 28 2011 08:31:40 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.ThirdPartyComponentsLastUpdate", "1246790578"); Line Found : user_pref("CT2438727.Uninstall", true); Line Found : user_pref("CT2438727.UserID", "UN62135004835106215"); Line Found : user_pref("CT2438727.ValidationData_Search", 0); Line Found : user_pref("CT2438727.ValidationData_Toolbar", 2); Line Found : user_pref("CT2438727.alertChannelId", "832836"); Line Found : user_pref("CT2438727.backendstorage.currentgame", "7A796E6761"); Line Found : user_pref("CT2438727.clientLogIsEnabled", true); Line Found : user_pref("CT2438727.globalFirstTimeInfoLastCheckTime", "Sat May 28 2011 08:31:43 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.isAppTrackingManagerOn", true); Line Found : user_pref("CT2438727.myStuffEnabled", true); Line Found : user_pref("CT2438727.myStuffPublihserMinWidth", 400); Line Found : user_pref("CT2438727.myStuffServiceIntervalMM", 1440); Line Found : user_pref("CT2438727.oldAppsList", "129017707048431316,129017707048587567,129509324767711885,129023982676944454,1000034,1000080,1000082,1000234,1000515,1000,1001,1002,1003,1004,1005,1006,1007,1008,100[...] Line Found : user_pref("CT2438727.testingCtid", ""); Line Found : user_pref("CT2438727.toolbarAppMetaDataLastCheckTime", "Sat May 28 2011 08:31:43 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.toolbarContextMenuLastCheckTime", "Mon Mar 28 2011 19:33:58 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CT2438727.usagesFlag", 2); Line Found : user_pref("CommunityToolbar.CantToolbarBeEngineOwner", "CT2438727"); Line Found : user_pref("CommunityToolbar.ToolbarsList", "CT2438727"); Line Found : user_pref("CommunityToolbar.ToolbarsList2", "CT2438727"); Line Found : user_pref("CommunityToolbar.alert.alertDialogsGetterLastCheckTime", "Mon Mar 28 2011 19:33:58 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CommunityToolbar.alert.alertInfoInterval", 1440); Line Found : user_pref("CommunityToolbar.alert.alertInfoLastCheckTime", "Sun May 08 2011 09:06:31 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CommunityToolbar.alert.locale", "en"); Line Found : user_pref("CommunityToolbar.alert.loginIntervalMin", 1440); Line Found : user_pref("CommunityToolbar.alert.loginLastCheckTime", "Sat May 07 2011 19:58:18 GMT-0500 (Central Daylight Time)"); Line Found : user_pref("CommunityToolbar.alert.loginLastUpdateTime", "1303303927"); Line Found : user_pref("CommunityToolbar.alert.messageShowTimeSec", 20); Line Found : user_pref("CommunityToolbar.alert.showTrayIcon", false); Line Found : user_pref("CommunityToolbar.alert.userCloseIntervalMin", 300); Line Found : user_pref("CommunityToolbar.alert.userId", "{b8a7b2a5-447e-4a95-ac97-5c9b1efce5e4}"); Line Found : user_pref("CommunityToolbar.globalUserId", "f3e9f5ba-ca66-4559-846d-909062390821"); Line Found : user_pref("CommunityToolbar.isAlertUrlAddedToFeedItemTable", true); Line Found : user_pref("CommunityToolbar.isClickActionAddedToFeedItemTable", true); Line Found : user_pref("browser.search.defaultengine", "Web Search"); Line Found : user_pref("browser.search.defaultenginename", "Web Search"); Line Found : user_pref("browser.search.order.1", "Web Search"); Line Found : user_pref("browser.search.selectedEngine", "Web Search"); Line Found : user_pref("plugin.blocklisted.npviewpoint", true); ************************* AdwCleaner[R0].txt - [20703 octets] - [01/09/2013 14:30:42] ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [20764 octets] ########## [s0]: # AdwCleaner v3.001 - Report created 01/09/2013 at 15:56:14 # Updated 24/08/2013 by Xplode # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) # Username : James Hudson - OFFICE # Running from : C:\Documents and Settings\James Hudson\Desktop\AdwCleaner.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\Documents and Settings\All Users\Application Data\Viewpoint Folder Deleted : C:\Program Files\completebartb Folder Deleted : C:\Program Files\ComplitlyEngine Folder Deleted : C:\Program Files\HomeTab [#] Folder Deleted : C:\Program Files\Search Toolbar Folder Deleted : C:\Program Files\Viewpoint Folder Deleted : C:\Program Files\Common Files\Wondershare Folder Deleted : C:\Documents and Settings\James Hudson\IECompatCache Folder Deleted : C:\Documents and Settings\James Hudson\Local Settings\Application Data\SimplyTech Folder Deleted : C:\Documents and Settings\James Hudson\Local Settings\Application Data\Wondershare Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\completebartb Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\ComplitlyEngine Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\Viewpoint Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\completebartb Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\Conduit Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\Extensions\{33E0DAA6-3AF3-D8B5-6752-10E949C61516} Folder Deleted : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\Extensions\{D19AB942-E6B9-4B63-A62A-D196D979824F} File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\completebartb.xml File Deleted : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\searchplugins\Web Search.xml File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\Web Search.xml File Deleted : C:\Documents and Settings\James Hudson\Application Data\Mozilla\Firefox\Profiles\3r817t3e.default\.autoreg File Deleted : C:\WINDOWS\Tasks\Browser Updater.job File Deleted : C:\WINDOWS\Tasks\Protected Search.job ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\defdhglnppeioeflggkmglipcecffkhk Key Deleted : HKLM\SOFTWARE\Classes\AppID\Complitly.DLL Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1 Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1 Key Deleted : HKLM\SOFTWARE\Classes\S Key Deleted : HKLM\SOFTWARE\Classes\SuggestMeYes.SuggestMeYesBHO Key Deleted : HKLM\SOFTWARE\Classes\SuggestMeYes.SuggestMeYesBHO.1 Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E} Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD} Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP Key Deleted : HKLM\SOFTWARE\Classes\AppID\{442F13BC-2031-42D5-9520-437F65271153} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64C54209-175C-454D-9291-AC46D4D952CF} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C9AE652B-8C99-4AC2-B556-8B501182874E} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{01BCB858-2F62-4F06-A8F4-48F927C15333} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9DBB28C1-1925-11D3-A498-00104B6EB52E} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{64C54209-175C-454D-9291-AC46D4D952CF} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{64C54209-175C-454D-9291-AC46D4D952CF} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{64C54209-175C-454D-9291-AC46D4D952CF} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FE618700-E0EE-441E-8B1D-18CE226BB193} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CFD485F0-96BD-47CD-BB6D-CD7DDA95F102} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D19AB942-E6B9-4B63-A62A-D196D979824F} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E} Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{64C54209-175C-454D-9291-AC46D4D952CF}] Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files\completebartb\dtUser.exe] Key Deleted : HKCU\Software\completebartb Key Deleted : HKCU\Software\Complitly Key Deleted : HKCU\Software\Conduit Key Deleted : HKCU\Software\YahooPartnerToolbar Key Deleted : HKLM\Software\MetaStream Key Deleted : HKLM\Software\Viewpoint Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\completebartb Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ComplitlyEngine_is1 Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\completebartb Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ComplitlyEngine_is1 Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer ***** [ Browsers ] ***** -\\ Internet Explorer v8.0.6001.18702 Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [search Bar] Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [search Page] Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Search [search Bar] 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"Web Search"); Line Deleted : user_pref("plugin.blocklisted.npviewpoint", true); ************************* AdwCleaner[R0].txt - [20845 octets] - [01/09/2013 14:30:42] AdwCleaner[s0].txt - [20277 octets] - [01/09/2013 15:56:14] ########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [20338 octets] ########## Please let me know the next step. Thanks again, Jim

Just an update. I downloaded AdwCleaner and hit the scan button just over an hour ago. The status says "Pending. Please uncheck elements you don't want to remove." I know you mentioned it might take awhile, but I didn't know if that meant minutes or hours. Whenever it finishes, I will follow the steps provided and post the requested report. Thanks Jim

Hi MrC, Thanks for the reply and advice. I downloaded and ran the scan on Roguekiller 32 bit. I closed out the program without doing anything after the scan. As requested, here is the report that was on my desktop for your review: ogueKiller V8.6.7 [Aug 28 2013] by Tigzy mail : tigzyRK<at>gmail<dot>com Feedback : http://www.adlice.com/forum/ Website : http://www.adlice.com/softwares/roguekiller/ Blog : http://tigzyrk.blogspot.com/ Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version Started in : Normal mode User : James Hudson [Admin rights] Mode : Scan -- Date : 09/01/2013 13:14:13 | ARK || FAK || MBR | ¤¤¤ Bad processes : 0 ¤¤¤ ¤¤¤ Registry Entries : 1 ¤¤¤ [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND ¤¤¤ Scheduled tasks : 0 ¤¤¤ ¤¤¤ Startup Entries : 0 ¤¤¤ ¤¤¤ Web browsers : 0 ¤¤¤ ¤¤¤ Particular Files / Folders: ¤¤¤ ¤¤¤ Driver : [LOADED] ¤¤¤ ¤¤¤ External Hives: ¤¤¤ ¤¤¤ Infection : ¤¤¤ ¤¤¤ HOSTS File: ¤¤¤ --> %SystemRoot%\System32\drivers\etc\hosts 127.0.0.1 localhost ¤¤¤ MBR Check: ¤¤¤ +++++ PhysicalDrive0: WDC WD800BB-75FRA0 +++++ --- User --- [MBR] 214a0ea60655085b3446fb0b3bae47a1 [bSP] f0531316a6163d16f4ba254ab3fe3bf4 : Windows XP MBR Code Partition table: 0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo 1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 80325 | Size: 76245 Mo User = LL1 ... OK! User = LL2 ... OK! Finished : << RKreport[0]_S_09012013_131413.txt >> I will await your reply in regards to the next step in this process. Thanks, Jim

Hello, I ran Malwarebytes and found Hijack.SearchPage on my system after getting popups as errors that say “C:\programfiles\hometab\protectedsearch.exe. An error occurred while trying to replace the existing file: DeleteFile failed: code 5. Access is denied. Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.” The first time I noticed the popup, I received 4 or 5 different errors. I removed the 8 items that Malwarebytes quarantined and then uninstalled an unknown program named Hometab, but it didn’t seem to get rid of it. I just ran a full scan of Malwarebytes and during the scan the following Popup occurred: “RUNDLL Error loading C:\Program Files\HomeTab\TBUpdater.dll The specified module could not be found.” That is why I am posting here for help. I did not click OK on the RUNDLL error and disconnected my computer from the internet. I ran DDS, as requested. Here are the 2 logs that were requested and the last MBAM log: DDS (Ver_10-11-10.01) - NTFSx86 Run by James Hudson at 21:59:09.32 on Sat 08/31/2013 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.25.2 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.352 [GMT -5:00] AV: McAfee Anti-Virus and Anti-Spyware *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\Java\jre7\bin\jqs.exe C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe C:\Program Files\McAfee\SiteAdvisor\McSACore.exe C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\java.exe C:\WINDOWS\system32\mfevtps.exe C:\Program Files\HomeTab\ProtectedSearch.exe C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe C:\WINDOWS\System32\nvsvc32.exe C:\Program Files\Nero\Nero BackItUp 4\IoctlSvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\Program Files\Cox\Media Store and Share Backup Manager\VaultClientSRV.exe C:\Program Files\Cox\Media Store and Share Backup Manager\VaultClientUpgrade.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Linksys\Linksys EasyLink Advisor\Linksys EasyLink Advisor.exe C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe C:\Program Files\McAfee.com\Agent\mcagent.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Documents and Settings\James Hudson\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\McAfee Security Scan\3.0.318\SSScheduler.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\rundll32.exe C:\Documents and Settings\James Hudson\Desktop\Computer Cleaning Tools\dds.pif ============== Pseudo HJT Report =============== uStart Page = https://www.google.com/ uWindow Title = Windows Internet Explorer provided by Yahoo! mStart Page = about:newtab uInternet Connection Wizard,ShellNext = iexplore uInternet Settings,ProxyOverride = *.local uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll mWinlogon: SFCDisable=4 (0x4) BHO: MSS+ Identifier: {0e8a89ad-95d7-40eb-8d9d-083ef7066a01} - c:\program files\mcafee security scan\3.0.318\McAfeeMSS_IE.dll BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll BHO: Complete Bar: {64c54209-175c-454d-9291-ac46d4d952cf} - c:\program files\completebartb\completebarDx.dll BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre7\bin\ssv.dll BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20120704065359.dll BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll BHO: Complitly: {d27fc31c-6e3d-4305-8d53-acdaefa5f862} - c:\documents and settings\james hudson\application data\complitlyengine\ComplitlyEngine.dll BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll BHO: Updater For Complete Bar: {fe618700-e0ee-441e-8b1d-18ce226bb193} - c:\program files\completebartb\auxi\completebarAu.dll TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll TB: Complete Bar: {64c54209-175c-454d-9291-ac46d4d952cf} - c:\program files\completebartb\completebarDx.dll TB: {AE6F2894-AF10-4C9C-B16E-1DFC6FF8C0C6} - No File TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup uRun: [sansaDispatch] c:\documents and settings\james hudson\application data\sandisk\sansa updater\SansaDispatch.exe uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [DVDSentry] c:\windows\system32\DSentry.exe mRun: [bCMSMMSG] BCMSMMSG.exe mRun: [dla] c:\windows\system32\dla\tfswctrl.exe mRun: [LELA] "c:\program files\linksys\linksys easylink advisor\Linksys EasyLink Advisor.exe" /minimized mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe" mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [Wondershare Helper Compact.exe] c:\program files\common files\wondershare\wondershare helper compact\WSHelper.exe mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" StartupFolder: c:\docume~1\jamesh~1\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\james hudson\application data\dropbox\bin\Dropbox.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\3.0.318\SSScheduler.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\softst~1.lnk - c:\program files\softstuff\softstrt.exe mPolicies-explorer: <NO NAME> = IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {DD6687B5-CB43-4211-BFC9-2942CCBDCB3E} - c:\program files\microsoft money\system\mnyside.dll LSP: c:\progra~1\whalec~1\client~1\31265d~1.0\WhlLSP.dll Trusted Zone: microsoft.com\support Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\McSnIePl.dll Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12 ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\jamesh~1\applic~1\mozilla\firefox\profiles\3r817t3e.default\ FF - prefs.js: browser.search.selectedEngine - Web Search FF - plugin: c:\documents and settings\james hudson\application data\move networks\plugins\npqmp071701000002.dll FF - plugin: c:\documents and settings\james hudson\application data\move networks\plugins\npqmp071705000014.dll FF - plugin: c:\documents and settings\james hudson\application data\mozilla\plugins\np-mswmp.dll FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll FF - plugin: c:\program files\amazon\mp3 downloader\npAmazonMP3DownloaderPlugin1017300.dll FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll FF - plugin: c:\program files\mcafee security scan\3.0.318\npMcAfeeMSS.dll FF - plugin: c:\program files\mcafee\siteadvisor\NPMcFFPlg32.dll FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll FF - plugin: c:\program files\quicktime\plugins\npqtplugin8.dll FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll FF - plugin: c:\windows\system32\npDeployJava1.dll FF - plugin: c:\windows\system32\Npindeo.dll FF - plugin: c:\windows\system32\npptools.dll FF - plugin: c:\windows\system32\npwmsdrm.dll FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\ ============= SERVICES / DRIVERS =============== R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-3-30 565888] R1 kid_sys;Kensington Input Devices Class filter driver;c:\windows\system32\drivers\KID_SYS.sys [2004-1-20 11920] R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2011-1-18 91640] R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-1-15 204800] R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-9-29 101552] R2 McMPFSvc;McAfee Personal Firewall Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2011-1-18 167784] R2 McNaiAnn;McAfee VirusScan Announcer;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2011-1-18 167784] R2 McProxy;McAfee Proxy Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2011-1-18 167784] R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2011-1-18 203840] R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2011-1-18 169320] R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-1-18 172416] R2 VaultClientSRV;Media Store and Share Backup Manager Service;c:\program files\cox\media store and share backup manager\VaultClientSRV.exe [2008-10-8 981456] R2 VaultClientUpgrade;Backup Manager Upgrade Service;c:\program files\cox\media store and share backup manager\VaultClientUpgrade.exe [2008-10-8 55760] R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2009-12-17 497856] R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-1-18 60920] R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-3-30 235264] R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-1-18 363080] R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2012-12-13 84904] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-13 257416] S3 BEFCMV3XP;Linksys BEFCMU10 EtherFast Cable Modem;c:\windows\system32\drivers\BEFCM3XP.sys [2004-1-19 14336] S3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys [2012-11-20 146872] S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\3.0.318\McCHSvc.exe [2013-2-5 235216] S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-3-30 65928] S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2012-12-13 84904] S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-1-18 92632] S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-3-30 34248] S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-3-30 40552] S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-28 117656] S3 ntxpgp;Gravis Xperience GamePort device driver;c:\windows\system32\drivers\ntxpgp.sys [2004-1-20 240188] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856] =============== Created Last 30 ================ 2013-08-22 00:26:47 32328 ----a-w- c:\windows\Launcher.exe 2013-08-22 00:26:43 -------- d-----w- c:\program files\HomeTab 2013-08-22 00:22:49 -------- d-----w- c:\docume~1\jamesh~1\locals~1\applic~1\SimplyTech 2013-08-21 22:33:49 17737608 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe 2013-08-17 20:33:17 248192 ----a-w- c:\program files\mozilla firefox\updated\browser\plugins\npMozCouponPrinter.dll 2013-08-17 20:33:16 74136 ----a-w- c:\program files\mozilla firefox\updated\breakpadinjector.dll 2013-08-17 20:33:16 263576 ----a-w- c:\program files\mozilla firefox\updated\browser\components\browsercomps.dll 2013-08-17 20:33:16 19352 ----a-w- c:\program files\mozilla firefox\updated\AccessibleMarshal.dll 2013-08-14 01:14:46 -------- d-----w- c:\windows\system32\MRT ==================== Find3M ==================== 2013-08-28 23:14:45 24040 ----a-w- c:\windows\TMPG001.TMP 2013-08-21 23:33:22 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2013-08-21 23:33:22 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe 2013-08-03 19:18:38 1543680 ----a-w- c:\windows\system32\wmvdecod.dll 2013-07-26 02:47:17 920064 ----a-w- c:\windows\system32\wininet.dll 2013-07-26 02:47:13 43520 ----a-w- c:\windows\system32\licmgr10.dll 2013-07-26 02:47:12 1469440 ------w- c:\windows\system32\inetcpl.cpl 2013-07-25 15:52:59 385024 ----a-w- c:\windows\system32\html.iec 2013-07-10 10:37:53 406016 ----a-w- c:\windows\system32\usp10.dll 2013-07-04 03:03:25 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe 2013-07-04 02:08:30 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe 2013-06-25 01:07:14 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll 2013-06-25 01:07:12 867240 ----a-w- c:\windows\system32\npDeployJava1.dll 2013-06-25 01:07:12 789416 ----a-w- c:\windows\system32\deployJava1.dll 2013-06-25 01:07:12 144896 ----a-w- c:\windows\system32\javacpl.cpl 2013-06-04 07:23:02 562688 ----a-w- c:\windows\system32\qedit.dll 2013-06-04 01:40:45 1876736 ----a-w- c:\windows\system32\win32k.sys ============= FINISH: 22:01:53.14 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_10-11-10.01) Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume2 Install Date: 1/15/2004 7:27:37 PM System Uptime: 8/31/2013 2:57:31 PM (8 hours ago) Motherboard: Dell Computer Corp. | | 0N2828 Processor: Intel® Pentium® 4 CPU 2.60GHz | Microprocessor | 2592/800mhz ==== Disk Partitions ========================= A: is Removable C: is FIXED (NTFS) - 74 GiB total, 13.322 GiB free. D: is CDROM () E: is CDROM () Z: is NetworkDisk (NTFS) - 71 GiB total, 32.864 GiB free. ==== Disabled Device Manager Items ============= Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows Device ID: ROOT\NET\0000 Manufacturer: Cisco Systems Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows PNP Device ID: ROOT\NET\0000 Service: vpnva ==== System Restore Points =================== RP987: 7/27/2013 12:09:35 PM - System Checkpoint RP988: 7/28/2013 1:07:31 PM - System Checkpoint RP989: 7/29/2013 3:09:29 PM - System Checkpoint RP990: 7/30/2013 7:19:28 PM - System Checkpoint RP991: 8/1/2013 10:23:18 AM - System Checkpoint RP992: 8/2/2013 2:57:13 PM - System Checkpoint RP993: 8/3/2013 6:02:59 PM - System Checkpoint RP994: 8/4/2013 6:45:22 PM - System Checkpoint RP995: 8/11/2013 2:02:17 PM - System Checkpoint RP996: 8/13/2013 7:47:57 PM - Software Distribution Service 3.0 RP997: 8/14/2013 8:52:38 PM - System Checkpoint RP998: 8/17/2013 2:14:59 PM - System Checkpoint RP999: 8/18/2013 3:46:22 PM - System Checkpoint RP1000: 8/20/2013 7:13:18 PM - System Checkpoint RP1001: 8/21/2013 10:47:17 PM - System Checkpoint RP1002: 8/24/2013 8:42:13 PM - System Checkpoint RP1003: 8/26/2013 9:33:47 PM - System Checkpoint RP1004: 8/27/2013 7:45:39 PM - Software Distribution Service 3.0 RP1005: 8/28/2013 9:11:16 PM - System Checkpoint RP1006: 8/30/2013 4:08:03 PM - System Checkpoint RP1007: 8/31/2013 4:21:48 PM - System Checkpoint ==== Installed Programs ====================== ABBYY FineReader 5.0 Sprint Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader 7.0.5 Adobe Reader for Palm OS, 3.05 Adobe Reader XI (11.0.03) Adobe Shockwave Player 11 Advertising Center Amazon MP3 Downloader 1.0.17 American Greetings CreataCard Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft PhotoImpression Atlantis Banctec Service Agreement BCM V.92 56K Modem Bonjour Canon Camera Access Library Canon Camera Support Core Library Canon Camera Window DC_DV 5 for ZoomBrowser EX Canon G.726 WMP-Decoder Canon MovieEdit Task for ZoomBrowser EX Canon RAW Image Task for ZoomBrowser EX Canon Utilities CameraWindow Canon Utilities CameraWindow DC Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX Canon Utilities EOS Utility Canon Utilities MyCamera Canon Utilities MyCamera DC Canon Utilities PhotoStitch Canon Utilities RemoteCapture DC Canon Utilities RemoteCapture Task for ZoomBrowser EX Canon Utilities ZoomBrowser EX Canon ZoomBrowser EX Memory Card Utility CCleaner Cisco AnyConnect VPN Client Compatibility Pack for the 2007 Office system Complete Bar ComplitlyEngine Coupon Printer for Windows Critical Update for Windows Media Player 11 (KB959772) Defraggler Dell Digital Jukebox Driver Dell Media Experience Dell Movie Studio Diagnostics Dell Networking Guide Dell Solution Center Dell Support Center DellSupport Documents To Go Dropbox DS21Patch DVDSentry eMusic Download Manager EPSON Copy Utility EPSON PERF 1670 Guide EPSON Photo Print EPSON Scan EPSON Smart Panel FinePixViewer Ver.4.2 GoToMeeting 4.8.0.723 Gravis Xperience 4.5 Help and Support Customization HighMAT Extension to Microsoft Windows XP CD Writing Wizard HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.0 (KB932471) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for MSXML 2 (KB887606) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB2756822) Hotfix for Windows XP (KB2779562) Hotfix for Windows XP (KB942288-v3) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) hp deskjet 940c series (Remove only) ImageMixer VCD2 for FinePix Intel® PRO Network Connections Drivers Intel® PROSet Internet Explorer Default Page iPhone Configuration Utility iTunes Jasc Paint Shop Photo Album Jasc Paint Shop Pro 8 Dell Edition Java 7 Update 25 Java Auto Updater JavaFX 2.1.1 Learn2 Player (Uninstall Only) Linksys BEFCMU10 EtherFast Cable Modem Linksys EasyLink Advisor Linksys Updater LiveReg (Symantec Corporation) LiveUpdate 1.6 (Symantec Corporation) Logitech Desktop Messenger Logitech Print Service Malwarebytes Anti-Malware version 1.75.0.1300 MBKWBar - Toolbar McAfee Security Scan Plus McAfee SecurityCenter Media Store and Share Backup Manager MetaFrame Presentation Server Web Client for Win32 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2698023) Microsoft .NET Framework 1.1 Security Update (KB2833941) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft Base Smart Card Cryptographic Service Provider Package Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Data Access Components KB870669 Microsoft Encarta Encyclopedia Standard 2003 Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2003 Microsoft Money 2003 System Pack Microsoft National Language Support Downlevel APIs Microsoft Office 97, Professional Edition Microsoft Picture It! Photo 7.0 Microsoft Silverlight Microsoft Streets and Trips 2002 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Web Publishing Wizard 1.52 Microsoft Word 2002 Microsoft Works 2003 Setup Launcher Microsoft Works 7.0 Microsoft Works Suite Add-in for Microsoft Word Microsoft XML Parser MicroStaff WINASPI MobileMe Control Panel Modem Helper Mouse Suite Move Media Player Mozilla Firefox 23.0.1 (x86 en-US) Mozilla Maintenance Service MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 Parser and SDK MSXML 6.0 Parser (KB933579) MUSICMATCH® Jukebox Nero BackItUp Nero BackItUp 4 Essentials Nero ControlCenter Nero Installer NVIDIA Windows 2000/XP Display Drivers OneClickdigital Media Manager palmOne PowerDVD Presto! BizCard 4.1 Eng Pure Networks Platform Qualxserve Service Agreement QuickTime RAW FILE CONVERTER LE RealPlayer Rhapsody Player Engine Roxio VideoWave Movie Creator Sansa Updater ScanToWeb Search Basket Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407) Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2) Security Update for Microsoft .NET Framework 4 Extended (KB2416472) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB2183461) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 7 (KB972260) Security Update for Windows Internet Explorer 7 (KB974455) Security Update for Windows Internet Explorer 7 (KB976325) Security Update for Windows Internet Explorer 7 (KB978207) Security Update for Windows Internet Explorer 7 (KB982381) Security Update for Windows Internet Explorer 8 (KB2183461) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2530548) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2647516) Security Update for Windows Internet Explorer 8 (KB2675157) Security Update for Windows Internet Explorer 8 (KB2699988) Security Update for Windows Internet Explorer 8 (KB2722913) Security Update for Windows Internet Explorer 8 (KB2744842) Security Update for Windows Internet Explorer 8 (KB2761465) Security Update for Windows Internet Explorer 8 (KB2792100) Security Update for Windows Internet Explorer 8 (KB2797052) Security Update for Windows Internet Explorer 8 (KB2799329) Security Update for Windows Internet Explorer 8 (KB2809289) Security Update for Windows Internet Explorer 8 (KB2817183) Security Update for Windows Internet Explorer 8 (KB2829530) Security Update for Windows Internet Explorer 8 (KB2838727) Security Update for Windows Internet Explorer 8 (KB2846071) Security Update for Windows Internet Explorer 8 (KB2847204) Security Update for Windows Internet Explorer 8 (KB2862772) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB2834904-v2) Security Update for Windows Media Player (KB2834904) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2491683) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2621440) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2633171) Security Update for Windows XP (KB2639417) Security Update for Windows XP (KB2641653) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2647518) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2655992) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2660465) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2685939) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2691442) Security Update for Windows XP (KB2695962) Security Update for Windows XP (KB2698365) Security Update for Windows XP (KB2705219) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2709162) Security Update for Windows XP (KB2712808) Security Update for Windows XP (KB2718523) Security Update for Windows XP (KB2719985) Security Update for Windows XP (KB2723135) Security Update for Windows XP (KB2724197) Security Update for Windows XP (KB2727528) Security Update for Windows XP (KB2731847) Security Update for Windows XP (KB2753842-v2) Security Update for Windows XP (KB2753842) Security Update for Windows XP (KB2757638) Security Update for Windows XP (KB2758857) Security Update for Windows XP (KB2761226) Security Update for Windows XP (KB2770660) Security Update for Windows XP (KB2778344) Security Update for Windows XP (KB2779030) Security Update for Windows XP (KB2780091) Security Update for Windows XP (KB2799494) Security Update for Windows XP (KB2802968) Security Update for Windows XP (KB2807986) Security Update for Windows XP (KB2808735) Security Update for Windows XP (KB2813170) Security Update for Windows XP (KB2813345) Security Update for Windows XP (KB2820197) Security Update for Windows XP (KB2820917) Security Update for Windows XP (KB2829361) Security Update for Windows XP (KB2834886) Security Update for Windows XP (KB2839229) Security Update for Windows XP (KB2845187) Security Update for Windows XP (KB2849470) Security Update for Windows XP (KB2850851) Security Update for Windows XP (KB2850869) Security Update for Windows XP (KB2859537) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165-v2) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Shared C Run-time for x86 Shockwave Sock Wizard V2 SoftStuff Screen Saver and Wallpaper Sonic DLA Sonic MyDVD Sonic RecordNow! Sonic Update Manager Sound Blaster Live! TBS WMP Plug-in The Sole Solution Unity Web Player Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2473228) Update for Windows Internet Explorer 7 (KB976749) Update for Windows Internet Explorer 7 (KB980182) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB982632) Update for Windows Internet Explorer 8 (KB982664) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2541763) Update for Windows XP (KB2607712) Update for Windows XP (KB2616676) Update for Windows XP (KB2641690) Update for Windows XP (KB2661254-v2) Update for Windows XP (KB2718704) Update for Windows XP (KB2736233) Update for Windows XP (KB2749655) Update for Windows XP (KB2863058) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Viewpoint Media Player WebCam for MSN Messenger WebEx Support Manager for Internet Explorer WebFldrs XP Whale Communications' Client Components v3.6 Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage v1.3.0254.0 Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Installer Clean Up Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 11 Windows Media Player Firefox Plugin Windows Presentation Foundation Windows Resource Kit Tools - SubInAcl.exe Windows XP Service Pack 3 Works Suite OS Pack XML Paper Specification Shared Components Pack 1.0 XviD & MP3 Codec Pack (remove only) Yahoo! Messenger Yahoo! Messenger Explorer Bar Yahoo! Software Update ==== Event Viewer Messages From Past Week ======== 8/31/2013 1:22:19 PM, warning: Windows File Protection [64008] - The protected system file c:\windows\system32\esent.dll could not be verified as valid because Windows File Protection is terminating. Use the SFC utility to verify the integrity of the file at a later time. 8/28/2013 6:08:59 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect. 8/28/2013 6:08:59 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 8/27/2013 8:11:17 PM, information: Windows File Protection [64006] - The protected system file oembios.sig was not restored to its original, valid version because the Windows File Protection restoration process was configured to not bring up windows. The currently logged on user was James Hudson. The file version of the bad file is 0.0.0.1. 8/27/2013 8:11:17 PM, information: Windows File Protection [64006] - The protected system file oembios.bin was not restored to its original, valid version because the Windows File Protection restoration process was configured to not bring up windows. The currently logged on user was James Hudson. The file version of the bad file is 0.0.0.1. 8/26/2013 9:07:24 PM, information: Windows File Protection [64006] - The protected system file oembios.dat was not restored to its original, valid version because the Windows File Protection restoration process was configured to not bring up windows. The currently logged on user was James Hudson. The file version of the bad file is 0.0.0.1. 8/26/2013 9:01:30 PM, error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 8/26/2013 9:01:30 PM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE} 8/26/2013 9:01:06 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the iPod Service service to connect. 8/25/2013 1:12:17 PM, warning: Windows File Protection [64008] - The protected system file c:\windows\system32\kbdus.dll could not be verified as valid because Windows File Protection is terminating. Use the SFC utility to verify the integrity of the file at a later time. ==== End Of File =========================== Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.08.31.04 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 James Hudson :: OFFICE [administrator] 8/31/2013 3:11:27 PM mbam-log-2013-08-31 (15-11-27).txt Scan type: Full scan (C:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 458332 Time elapsed: 6 hour(s), 28 minute(s), 24 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) I appreciate any assistance and will await further instruction before taking any further steps. Thanks, Jim