DSDragon

Here's the log:

ComboFix worked this time. Here is the log. Norton keeps popping up with alerts, saying the same things about stopping threats to my computer, but every time it pops up (which is every few seconds, and very annoying when I'm trying to do something that takes time) it always says the same exact thing. There's something about a malicious Java update, and something about a malware software cloud.

Here's the post-cure TDSSkiller log. The Combofix log (if it works this time) will be in the next post.

The log for TDSSkiller is below. Before I get to that, however, a couple of things have changed since my original post--I think maybe since I uninstalled Ad-Aware, though I didn't notice until a little later. First, Norton keeps warning me that there is "High Disk Usage" by Internet Explorer, even when I am not currently using Internet Explorer. That's especially worrying, because I've had lots of trouble getting into that browser, and had to switch to FireFox to get anything done online. I cannot get onto this forum through FireFox for some reason, however, so I had to login using Internet Explorer. Second, and this is a more recent development than the "High Disk Usage" thing: In my original post, I mentioned that I can mute the audio ads (of which I can't find the source to get rid of them) by going into the Volume Mixer and muting the one that said, "Name not available." Now, instead of "Name not available," the audio that I have to mute is called, "Host Process for Windows Services." Does that help at all with the resolution of the problem? Either way, here is the log for TDSSkiller:

It happened again, with the blue screen, only this time, ComboFix got almost to "Completed Stage_50" (the last one I saw for sure was 47 or 48). Here's what windows said when it rebooted: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1e BCP1: FFFFFFFFC0000005 BCP2: FFFFF80002582BBA BCP3: 0000000000000001 BCP4: 0000000000000018 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\060513-54335-01.dmp C:\Users\Darcy\AppData\Local\Temp\WER-99637-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Also, when I was looking for a better way to disable Norton Internet Security, I found an announcement in the Action Center (in the Control Panel - System Security section) that said the Alureon virus had caused my computer to stop working properly this past Sunday (June 2, 2013) at 4:06 a.m. Would you like the details of that? There was also a Maintenance message asking to check for solutions to unresolved problems. Would you like to see that message?

I ran ComboFix, and it seemed to be going well until it got to "Completed_Stage_20." At that point, my computer completely froze, and I got a blue stop error screen. I had to restart the computer, and it's taken nearly fifteen minutes just to get back on the forums so that I can post this reply. Should I run ComboFix again? I will gladly continue once I receive your reply tomorrow, but it is past 4:30 in the morning here, so I need to sleep.

Should I still do ComboFix before I do TDS SKiller? I tried to disable Norton Internet Security by right-clicking on the icon in the start bar and clicking both "Disable Smart Firewall" and "Disable Antivirus Auto-Protect." I could not figure out how to disable all of Norton Internet Security. When I ran ComboFix, Norton Internet Security kept popping up with Auto-Protect things, even though I had disabled them--I don't know why. When I right-click on it now, it says "Enable" instead of "Disable" for those two options. And ComboFix now says to disable Norton Internet Security before clicking OK. The only other option is the X at the top right corner. How do I disable Norton completely?

Here is the log for AdwCleaner: # AdwCleaner v2.301 - Logfile created 06/05/2013 at 03:30:09 # Updated 16/05/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Darcy - DARCYNEWLAPTOP # Boot Mode : Normal # Running from : C:\Users\Darcy\Desktop\adwcleaner.exe # Option [Delete] ***** [services] ***** ***** [Files / Folders] ***** ***** [Registry] ***** ***** [internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16483 [OK] Registry is clean. -\\ Mozilla Firefox v13.0 (en-US) File : C:\Users\Darcy\AppData\Roaming\Mozilla\Firefox\Profiles\hbc8jtwx.default\prefs.js [OK] File is clean. -\\ Google Chrome v [unable to get version] File : C:\Users\Darcy\AppData\Local\Google\Chrome\User Data\Default\Preferences [OK] File is clean. ************************* AdwCleaner[s2].txt - [826 octets] - [05/06/2013 03:30:09] ########## EOF - C:\AdwCleaner[s2].txt - [885 octets] ##########

I ran adwcleaner.exe, and it said it needed to restart the computer to finish making changes and that the report would be generated once Windows restarted, so I said ok. But when Windows restarted, it froze up and Windows Explorer needed to be restarted because it was not responding. When Windows Explorer was restarted finally, there was no text file from adwcleaner.exe. Should I run it again?

I have uninstalled Ad-Aware.

Here are the DDS logs. Darcy attach.txt dds.txt

Hello, Marius, and thank you for your quick reply. Here is the Gmer log; I am going to start on the next portion of your instructions as soon as I finish this reply post. Thanks, Darcy Gmer.txt

Hello, I'm having a rather unusual (for me) malware problem. Whenever I start up my computer, just after Windows loads and the wi-fi connects, I start hearing advertisements over the speakers. At this point, no programs are open at all. I can go into the volume mixer and mute the ads (they all say "Name not available," but I can't figure out how to get rid of them, or make them stop happening. Sometimes, if I try to open a program too early after the ads start, then I get the "blue screen of death," which, I suppose is better than the black screen of death, but is still very worrying. Can anyone help me? I've already got Norton Anti-virus as well as Ad-Aware on the machine, but neither can fix this particular problem. Thanks in advance for any help. Also, I forgot to mention that every few minutes, a new "Name not available" thing shows up in the volume mixer and starts talking, so watching videos or doing anything that involves concentration on words is rather difficult.