John040608

I have an hp. I got back in 2009. Do you recommend an antivirus? What does MBAM stand for? I'm going to be out of town for about a week. I haven't been able to mess with my computer because of pulling everything together. Can you keep the thread open so when I come back if I have questions I can post them?

I just got off the phone with my bank and credit card companies. Is there anyone else that I should notify about my possible identity theft? I want to be certain that the virus has been removed. I have my documents backed up on an external hard drive. I am not sure if I have a reinstall disc nor am I sure I can access the restore partition. How would I go about accessing my reinstall partition?

So, I'm in some trouble then. It sounds like my only option is to completely wipe my computer, right? I have never wiped a computer before is it possible to get direction on how to go about it? Will the wipe completely remove the virus? I'm sure I will have more questions but can't think all that clearly at the moment.

I have tried to go into each type of safe mode but as soon as I log on it restarts my computer. I have seen much success from the help on this forum and I am hopeful that you will be able to help me too. I am running Windows 7 64-bit. I have gone through the first step and have the information available for the second step where the personalized code is written and used. FRST.txt And I got this message when I did the services.exe search. Search.txt Any help you can lend will be greatly appreciated. Thanks in advance. John