Hi. I hardly know how to begin this as I am so disappointed with the support issues I currently face. I am corporately licenced for 2 pcs. When Malwarebytes stopped working on just 1 of them about 2 weeks ago, I emailed support who then asked questions about order numbers and versions. I supplied this information but surely from the order number you could have determined the whether it was corporate or not - don't you have customer details ? I was then asked to download an app that would collect information about my system so that you could diagnose the problem - this didn't work because of firewall / av issues. Eventually, I was able to send this back. Why not add - "in case this doesn't run - try disabling your firewall / AV etc" I then got an email back with comments saying that I had Windows 7 home premium yet corporate malwarebytes and this was an odd choice for a business - sorry guys - thanks for the comment but isn't that a little condescending ? What's it got to do with solving my problem ? My other machine runs windows 7 home premium and doesn't have a problem - what is the point you are making ? It then went on to comment about what looked like registry flags that were set 'wrong'. I know you have to delve into these things to get your app working and I also appreciate how low a level it operates at but - guys - please use some customer friendly language and don't make me feel as though I'm stupid by not setting my PC up properly - that's how it comes across. The next part of the process looked so complicated and to be honest - I don't want the hassle so have asked for a refund and by the way, guys, everything else on my PC seems to work ok - it's your bit that is causing me the headache right now. As a consequence - I have lost out on what was a great app and you have lost a customer - and you think that I have odd ways of running my business ??? Try holding a mirror up to your customer handling. Couldn't find any other place to put this as the 'contact us' seems to be sales or support.
