Thanks, Firefox, for your prompt and helpful feedback! I appreciate your warm welcome and your support -- and before beginning the reinstall process, I have a couple of quick questions I should probably review with you first: -- I am currently running a free, full trial of MB which is within 3 days of expiring. If I clean my computer using mbam-clean.exe as you've recommended, will this allow me to reinstate the free, full trial all over again? -- I am also running a few other security and remote access programs, and I wanted to make sure there is no known MB conflict with these apps: ` PCTools ` Spybot ` CCleaner ` Carbonite ` DropBox Thanks! Metta